UK Delivery
Christmas Delivery
To ensure your delivery arrives in time for Christmas please order by the below dates
- Standard Delivery: 14:00 18th December
- Express Delivery: 12:00 20th December
- EU & International Delivery: 14:00 13th December
If you have any queries, then please contact Customer Services on 0333 400 3285 or email customerservice@frenchconnection.com
STANDARD DELIVERY
We are committed to providing great service from start to finish, including punctual delivery. However, during busier periods for example, during Christmas, Sale and promotional periods, we advise customers to allow for an additional 2 working days for delivery.
STANDARD DELIVERY IS £3.95 PER ORDER
Standard Delivery Is FREE for orders over £75 GBP to delivery addresses within the UK (excluding homeware)
We are unfortunately not able to deliver to the Channel Islands or British Forces Post Office addresses.
Orders placed after 14:00 on a Friday, on a Saturday, Sunday or on a public holiday will be processed the next working day. We will send you an email once your order has been despatched from our distribution centre to let you know that it is on its way.
Please allow 5-7 working days for your order to arrive.
PLEASE NOTE:
A signature maybe required on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign. We cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.
For your safety and security, we do not currently deliver to collection points such as: PO Boxes, Amazon lockers, Collect Plus, Parcel Motel. If you nominate a collection point as your delivery address, we cannot accept responsibility if you fail to receive the order.
If you have any queries, then please contact Customer Services on 0333 400 3285 or email customerservice@frenchconnection.com
EXPRESS DELIVERY
EXPRESS DELIVERY CHARGES ARE: £5.95 PER ORDER
Express delivery, using Royal Mail 24, is available for:
- Orders placed in GBP
- Delivery to addresses within the UK, excluding the Channel Islands, Isle of Man and the postcode exclusions listed here.
If your order is placed before 14:00 Monday to Friday then Express Delivery aims to have your order delivered the next working day. Orders placed after 14:00 will be processed the following working day and will then aim to be delivered the next working day after that (excl Bank Holidays). For example, if an order is placed after 14:00 on a Thursday, it will be processed the following Friday and will be aimed to be delivered on the following Monday. Orders placed on weekends and public holidays will be processed the next working day and delivered the next working day after that.
We currently do not offer express delivery on our homeware collection.
Once your order has been despatched from our distribution centre, you will be emailed a Royal Mail 24 tracking number so that you can follow the progress of your order.
PLEASE NOTE:
A signature may be required on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.
We cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.
If you have any queries then please contact Customer Services on 0333 400 3285 or email customerservice@frenchconnection.com