Careers

Job Overview

Based at our head office in Camden, London, this role looks after product uploads for the French Connection UK and French Connection EU websites. Reporting to the Assistant Online Content Manager you will assist in all new launches onsite including new product launches and promotions.

Roles and responsibilities:

• Creating products in the CMS and ensure that all products are online in a timely fashion, and that all product data is correct.
• Work with the trade team to ensure all promotions are launched correctly onsite.
• Be aware of delivery dates of stock for new collection launches and set up new products in time for launches, keeping launch trackers up to date.
• Assist in setting up new categories/collections as required.
• Work with the Studio team and re-touchers to ensure that all assets are available within the required timeframes for each pack launch and uploaded into the CMS ensuring images are tagged and labelled correctly.
• Identify and work with the studio to rectify where shots are missing or wrong.
• Work with the Assistant Ecommerce Manager to ensure that categories are reviewed regularly and effectively maintained and merchandised to maximise sales.
• Supporting the Assistant Ecommerce Manager to optimise performance of all third-party apps.
• Advising the team about the progress of product data and deliveries.
• Support the rest of the e-Commerce team with other tasks and projects.

Key skills:

• Experience in ecommerce retail, preferably in fashion.
• Experience of working with a CMS. Shopify+ is highly preferable.
• Strong organisational skills.
• Strong time management.
• Positive problem solver.
• Capacity to build strong working relationships.
• Good communicator.
• Ability to perform under pressure and operate in a fast paced constantly evolving environment, maintaining the ability to meet deadlines.
• Committed, driven and self-motivated.

Location: Camden, London. 4 day a week, 1 day working from home.

To Apply: E-mail a CV and cover letter to webrecruitment@frenchconnection.com

Salary: £28,000 - £35,000

Reports To: The Service Desk Analyst role will report to the Service Desk Manager.

Job Overview

The Service Desk provides support for all services, user provisioning and monitoring and resolution of any issues affecting IT services and infrastructure. This role is broad and covers support of all the business systems. The job function includes user support by telephone, email and face to face, as well as proactive system checks and support processes. The ideal candidate will be an enthusiastic, proactive team player with sound technical knowledge and excellent communication skills, who can be an asset to the IT department and the company. This is an exciting time to join the French Connection IT Team as you will have the opportunity to be a part of significant changes to the technology landscape.

Responsibilities and Duties

• Act as the technical lead on the service desk using your skills to resolve issues, implement infrastructure upgrades and upskill colleagues.
• Configure, maintain and monitor the elements of IT Infrastructure including Virtual Machines, Firewalls, Servers, Routers & Switches.
• Play a key role in the progression of Technology projects.
• Provide hardware and software support in a mixed Windows/Mac environment.
• Provide deskside support to colleagues in the head office with occasional visits to the warehouse, datacentres, stores and other remote offices.
• Receive, log and resolve 1st, 2nd and 3rd line IT Incidents and Service Requests using ITSM software (Manage Engine SDP) to ensure tickets are tracked and resolved within SLA’s.
• Manage incidents and problems and implement root cause fixes.
• Automate common system tasks to increase team efficiency, manage Active directory services and group policy.
• Efficiently and effectively investigate, diagnose and action all operational alerts escalating where appropriate.
• Follow documented procedures to manage secure access to IT systems for starters, leavers.
• Maintain and create knowledgebase articles.
• Use standard management tools and processes to carry out defined housekeeping processes.
• Liaise with 3rd party suppliers for escalation of issues.
• Ensure that all operational security policies, processes and procedures are adhered too.

Skills and Experience

• Strong Technical skills including practical knowledge and experience using a range of Networking/Infrastructure tools.
• Strong understanding of network protocols and principles.
• Vast experience utilizing the Entra ID/Azure AD suite of tools including but not limited to: Intune, virtual desktop, conditional access, VM's, VPN, Defender etc.
• Strong communication and customer service skills are essential.
• Experience working in an ITIL Service Desk team (Retail experience desirable).
• Active Directory and Group Policy management.
• Ability to author technical documentation.
• Resilient, proactive and positive attitude and approach.
• Must be able to work on own initiative and work well within a small team.
• Must have excellent analytical skills, the ability to work to deadlines and to take a task from design through to implementation and documentation.
• Experience administering and supporting Windows Server (2008 upwards) based Infrastructure and Windows 7/8/10/11

Desirable

• Networking/Infrastructure Qualifications and/or Experience.
• PowerShell scripting.
• ITIL v3/4 Foundation qualification.
• Retail Experience.
• ERP knowledge/experience.

If you are interested in applying for the Service Desk Analyst (Infrastructure SME) position, please email your CV recruitment.it@frenchconnection.com

Assistant Manager

• Ashford
• Bath
• Brighton
• Cheshire Oaks
• Duke Street
• East Midlands
• Glasgow
• London O2
• Somerset
• Woking

Supervisor / Key Holder / Sales Assistant

• Various Locations

NEW STORE OPEN - Designer Outlet East Midlands

French Connection is looking for dynamic and enthusiastic people to join our new French Connection outlet store opening in Designer Outlet East Midlands, could that be you?

Roles available:

• Store Manager
• Assistant Manager
• Supervisor
• Sales Assistant

If you’re interested in these positions and want to find out more or apply, you can do so by clicking here!