Careers

Job Summary

Working with both third parties and internal teams, this role’s primary focus is to maintain and optimise French Connection’s sites. You will manage the web development roadmap and work closely with our Systems Integrator to deliver new functionality to the site, whilst optimising existing resources and providing technical support to the wider team.

Roles and responsibilities:

Web development roadmap:

• Working with the rest of the e-Commerce team, develop and execute the development roadmap
• Scope and brief business development requirements
• Create and update functional specifications
• Oversee and undertake user acceptance and end-to-end testing
• Prioritise tasks to ensure on time and on budget project delivery
• Manage web project workflows using Jira
• Track, update and communicate timelines to the functional teams and key stakeholders
• Monitor competitor activity and market trends

Web operations:

• Actively manage all active vendors and be the key liaison point with the Systems Integrator
• Be the point of contact for all third-party agencies, providing technical expertise on any requirements relating to front-end integration and tagging
• Provide technical support to the wider team
• Optimise the current stack and seek improvements

Other

• Support the rest of the e-Commerce team with special projects and other ad-hoc activity when required
• Provide ad-hoc support to the wider business, including the US team

Key Skills:

• Technically savvy
• Solid understanding of the technologies that underpin web application development e.g. HTML, CSS, JavaScript
• Strong problem-solving, communication and organisational skills
• Experience of working in an agile environment
• Analytical approach and mind set
• Experience of retail e-Commerce using Shopify Plus
• Ideally experience working with analytics packages e.g. Google Analytics

Location: Camden, London. 4 day a week, 1 day working from home.

To Apply: E-mail a CV and cover letter to webrecruitment@frenchconnection.com

Salary: £28,000 - £35,000

Reports To: The Service Desk Analyst role will report to the Service Desk Manager.

Job Overview

The Service Desk provides support for all services, user provisioning and monitoring and resolution of any issues affecting IT services and infrastructure. This role is broad and covers support of all the business systems. The job function includes user support by telephone, email and face to face, as well as proactive system checks and support processes. The ideal candidate will be an enthusiastic, proactive team player with sound technical knowledge and excellent communication skills, who can be an asset to the IT department and the company. This is an exciting time to join the French Connection IT Team as you will have the opportunity to be a part of significant changes to the technology landscape.

Responsibilities and Duties

• Act as the technical lead on the service desk using your skills to resolve issues, implement infrastructure upgrades and upskill colleagues.
• Configure, maintain and monitor the elements of IT Infrastructure including Virtual Machines, Firewalls, Servers, Routers & Switches.
• Play a key role in the progression of Technology projects.
• Provide hardware and software support in a mixed Windows/Mac environment.
• Provide deskside support to colleagues in the head office with occasional visits to the warehouse, datacentres, stores and other remote offices.
• Receive, log and resolve 1st, 2nd and 3rd line IT Incidents and Service Requests using ITSM software (Manage Engine SDP) to ensure tickets are tracked and resolved within SLA’s.
• Manage incidents and problems and implement root cause fixes.
• Automate common system tasks to increase team efficiency, manage Active directory services and group policy.
• Efficiently and effectively investigate, diagnose and action all operational alerts escalating where appropriate.
• Follow documented procedures to manage secure access to IT systems for starters, leavers.
• Maintain and create knowledgebase articles.
• Use standard management tools and processes to carry out defined housekeeping processes.
• Liaise with 3rd party suppliers for escalation of issues.
• Ensure that all operational security policies, processes and procedures are adhered too.

Skills and Experience

• Strong Technical skills including practical knowledge and experience using a range of Networking/Infrastructure tools.
• Strong understanding of network protocols and principles.
• Vast experience utilizing the Entra ID/Azure AD suite of tools including but not limited to: Intune, virtual desktop, conditional access, VM's, VPN, Defender etc.
• Strong communication and customer service skills are essential.
• Experience working in an ITIL Service Desk team (Retail experience desirable).
• Active Directory and Group Policy management.
• Ability to author technical documentation.
• Resilient, proactive and positive attitude and approach.
• Must be able to work on own initiative and work well within a small team.
• Must have excellent analytical skills, the ability to work to deadlines and to take a task from design through to implementation and documentation.
• Experience administering and supporting Windows Server (2008 upwards) based Infrastructure and Windows 7/8/10/11

Desirable

• Networking/Infrastructure Qualifications and/or Experience.
• PowerShell scripting.
• ITIL v3/4 Foundation qualification.
• Retail Experience.
• ERP knowledge/experience.

If you are interested in applying for the Service Desk Analyst (Infrastructure SME) position, please email your CV recruitment.it@frenchconnection.com

1 year Contractor Role

Brief Overview

The role resides within the Group Finance Department and manages the Transactional Finance team including the Accounts Payable, Accounts Receivable and Treasury departments.

Location: The role will be based in Finance Head Office in Thurrock, Essex

Reports To: The Group Head of Finance.

Key responsibilities:

• Provide overall management, direction and leadership to the transactional finance teams (approximately 13 staff)
• Manage and support the transactional team in the successful rollout of new ERP system in 2025 and document new system processes and policies
• Ensure timely and accurate payment to suppliers, collection of cash from customers and the reporting and reconciliation of cash
• Manage accurate and timely reporting and analysis to Management and external lenders including borrowing base covenant reporting
• Support the business in the development of operational and process change management
• Engage team to drive performance and operational efficiency
• Review existing team structure post ERP rollout

Key skills:

• Experience within a similar managerial role overseeing AP, AR and cashbook functions
• Hands-on approach
• Detailed knowledge of day-to-day transactional operations
• Strong management and leadership skills
• Change focussed and exposure to change projects
• Large ERP exposure
• Office based predominantly to establish good working relations with team and close management
• Car essential

If you are interested in applying for the Finance Transaction Manager position, please email your CV to thurrockfinancerecru@frenchconnection.com

Job Summary

Reporting into the Head of Retail Operations, the Retail Operations and Facilities Assistant will support with the day-to-day operation needs of stores and concessions as well as managing planned and reactive facilities and maintenance. This role will involve building internal and external supplier relationships to ensure services to the stores and concessions are met within budget.

Key Responsibilities

• Monitor and manage facilities and maintenance queries within a timely manner
• Manage the general day-to-day store operational needs, working with internal departments and external suppliers
• Oversee all store Health and Safety processes and procedures to ensure the business is compliant with current legislation
• Maintain and manage the internal online Retail communication platform
• Assist the Head of Retail Operations with store opening and closures
• Support with maintenance budget management across the estate
• Support the Head of Retail Operation in the organisation of a twice annual Retail Conference meeting

Requirements

• Experience within a Retail store environment desirable or relevant operational role a must
• Able to demonstrate high levels of personal organisation
• Effective communication to both internal and external stakeholders
• u use of initiative and problem-solving skills
• Working knowledge of Microsoft Word, Excel and PowerPoint

If you are interested in applying for the Retail Operations and Facilities Assistant position, please email your CV to recruitment.retailoperations@frenchconnection.com

Department: Creative Studio
Reports To: Production Manager
Location:On-site, Camden, London
Contract Type: Permanent
Salary: £24,500 PA

Job Summary

We are looking for a Junior Retoucher to join our in-house creative team; someone who is comfortable processing high volumes of images with speed, diligence and to our high internal standards.

The ideal candidate will have a good working knowledge of Photoshop (including actions, masking and the pen tool). Proficiency with a Wacom tablet is essential.

Working within a highly skilled in-house production team, you will be responsible for retouching images for French Connection’s e-commerce website. The candidate must be proactive, keen to get involved and eager to learn.

Key Responsibilities

• Retouching of model, cut-out and still life images to set internal standards.
• Ensure colour consistency between images and physical product.
• Crop images and follow file size specification guidelines, across the business.
• Be responsible for completion of work and time management, according to deadlines.
• Build and maintain good relationships with other internal departments.
• Upload retouched imagery to our Digital Asset Management system (DAM) and maintain good housekeeping.
• Carry out ad-hoc retouch duties when required.

Requirements

• This is an on-site position, so you must be happy to travel to our London (Camden) office up to 5 days a week. You will work within and alongside our in-house studio team, and report to the Production Manager and Retouch Manage.
• A portfolio demonstrating your retouch work is required; please include this when sending your CV or provide a link.
• You must have the right to work in the UK

Skills

• A keen interest in Photoshop, retouching and industry developments.
• An Interest in fashion and the creative industries is highly desirable.
• A person who is comfortable taking initiative, solving problems and working with others.
• Keen to learn and grow.

If you are interested in applying for the Junior Retoucher position, please email your CV to recruitment.production-qa@frenchconnection.com

NEW STORE OPENING – The Boulevard, Banbridge

• Click on the link below to view the store vacancies

Store Manager / Assistant Manager

• Various Locations

Supervisor / Key Holder / Sales Assistant

• Various Locations

If you’re interested in these positions and want to find out more or apply, you can do so by clicking here!