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Make a return

UK returns are FREE using the returns portal. You have 28 days
from the date of your purchase, to return your item to us for a refund.

INTERNATIONAL RETURNS

For International returns you will need to pay for the cost of your return.

HOMEWARE RETURNS

We do not currently offer free returns on homeware. You will therefore need to cover all costs of returning any items to us yourself.

Two-man delivery items can be picked up by French Connection. You will be charged for this service, which will be deducted from your refund amount. Please call Customer Services on 0333 400 3285 or contact@frenchconnection.com to check if your purchase qualifies for a return pick up and for applicable charges.

The following items may not be returned for refund, unless faulty: items with a security or hygiene seal or label, if the seal or label is broken, or has been tampered with.

We are not currently able to offer exchanges on any of our products. If you would like a different item, size or colour, please return your purchase to us for a refund, and place a new order.

The following items may not be returned for refund, unless faulty: items with a security or hygiene seal or label, if the seal or label is broken, or has been tampered with.

We are not currently able to offer exchanges on any of our products. If you would like a different item, size or colour, please return your purchase to us for a refund, and place a new order.