Homeware delivery

Unfortunately, we are not currently able to accept orders which include large item or two-man delivery homeware items for delivery to addresses in: Northern Ireland, Isle of Man, the Channel Islands, the Isle of Wight, Isles of Scilly, the Scottish Isles or countries outside the UK.

See product page for the type of delivery that applies to a particular item.

Please note that orders which include multiple items may need to be shipped by large item or two-man delivery. Customer services will contact you should this apply to your order. They can also advise you of lead times and costs in advance.

 

1. SMALL ITEM DELIVERY

OUR SMALL ITEM DELIVERY SERVICE APPLIES TO:

Orders which weigh 2kg or less

Orders which meet Royal Mail's applicable size restrictions (click here for details)

OUR SMALL ITEM DELIVERY CHARGES ARE:

Standard Delivery: £3.95 unless the order qualifies for Free Standard Delivery

Next Day Delivery: £5.95

PLEASE ALSO REFER TO TERMS APPLICABLE TO STANDARD DELIVERY AND NEXT DAY DELIVERY.

 

2. LARGE ITEM DELIVERY

OUR LARGE ITEM DELIVERY SERVICE APPLIES TO:

Orders which weigh over 2kg

Orders which do not require two-man delivery

OUR LARGE ITEM DELIVERY CHARGE IS: £25 PER ORDER

Orders placed after 14:00 on a Friday, on a Saturday, Sunday or public holiday will be processed the next working day.

Please allow 5-7 working days for your order to arrive.

We are committed to providing great service from start to finish, including punctual delivery. However, during busier periods for example, during Christmas, sales and promotional periods, we advise customers to allow an additional 2 working days for delivery.

A signature will be required on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.

We cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.

IF YOU HAVE ANY QUERIES THEN PLEASE CONTACT CUSTOMER SERVICES ON 0333 400 3285 OR EMAIL CONTACT@FRENCHCONNECTION.COM.

 

3.TWO-MAN DELIVERY

OUR TWO-MAN DELIVERY SERVICE APPLIES TO:

Orders which weigh over 20kg

OUR TWO-MAN DELIVERY CHARGE IS: £40 PER ORDER

Orders placed after 14:00 on a Friday, on a Saturday, Sunday or public holiday will be processed the next working day.

Please allow up to 15 working days for your order to arrive.

A signature will be required on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.

We cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.

 

TWO-MAN POSTCODE RESTRICTIONS - WE ARE CURRENTLY UNABLE TO DELIVER TWO-MAN ITEMS TO THE FOLLOWING POSTCODES:

KW, PA20 AND ABOVE, IV16 AND ABOVE, and PH20 AND ABOVE.

IF YOU HAVE ANY QUERIES THEN PLEASE CONTACT CUSTOMER SERVICES ON 0333 400 3285 OR EMAIL CONTACT@FRENCHCONNECTION.COM.

 

4.TRADE ORDERS

DELIVERY COSTS FOR TRADE ORDERS ARE CALCULATED ON AN INDIVIDUAL ORDER BASIS, AND ARE SUBJECT TO ORDER SIZE AND DELIVERY ADDRESS.

FOR MORE INFORMATION PLEASE CONTACT US ON 0207 036 7269 OR EMAIL TRADE-ENQUIRIES@FRENCHCONNECTION.COM.