PLEASE SEE TERMS FOR DELIVERY TO RUSSIA
here to see the applicable
charges and estimated delivery times for your country.
Orders placed after 14:00 on a Friday, on a Saturday, Sunday or public holiday will be
the next working day.
Deliveries to addresses in the
Channel Islands are made by Royal Mail from 7:00 until 20:00 Monday to Friday
public holidays. Unfortunately, they are not currently trackable. We will, however, send you an email once
parcel has been despatched from our distribution centre to let you know that your order is on its way.
all other addresses outside the EU are made by DHL between 9:00 and 20:00 Monday to
excluding public holidays. Once your order has been despatched from our distribution centre, we will email you
a tracking number so that you can follow your order at
DHL on-demand: DHL on-demand delivery is a self-service delivery and re-delivery platform.
It’s an innovative DHL Express service designed to reduce failed delivery attempts and improve the customer
experience. SMS and email messages keep customers informed of estimated delivery dates and gives them the
opportunity to choose from six delivery options via the On Demand Delivery website..
Deliveries to countries outside the EU may be subject to customs clearance and import
which are the responsibility of the customer. If tax and duties apply, you will need to pay these to release
Deliveries made by DHL will require a signature on delivery. Deliveries made by Royal Mail,
may require a signature on delivery. If you are unavailable, please nominate a secure delivery address where
is available to sign.
French Connection cannot accept any liability for any delivery instructions which you give
the delivery company. If, for example, you ask the delivery company to leave your order in a different
to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept
if you fail to receive the order.
For your safety and security we do not currently deliver to collection points such as: PO
Amazon lockers, Collect Plus, Parcel Motel. If you nominate a collection point as your delivery address, we
accept responsibility if you fail to receive the order.
If you have any queries then please contact Customer Services on 0333 400 3285 or email