International Delivery

Deliveries outside the UK

WE ARE NOT CURRENTLY ABLE TO ACCEPT OR DELIVER ORDERS FOR SELECTED LARGE HOMEWARE ITEMS OR GIFT CARDS TO ADDRESSES OUTSIDE THE UK.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

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DELIVERY TO COUNTRIES WITHIN THE EU

Click here to see the applicable delivery charges and estimated delivery times for your country.

Orders placed after 14:00 on a Friday, on a Saturday, Sunday or public holiday will be processed the next working day.

Deliveries to addresses outside the UK and within the EU are made by DHL between 9:00 and 20:00 Monday to Friday excluding public holidays. If your delivery date falls on a public holiday, your order will be delivered on the next working day. Once your order has been despatched from our distribution centre, we will email you a tracking number so that you can follow your order at www.dhl.co.uk.

A signature will be required on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.

PLEASE NOTE:

French Connection cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.

For your safety and security we do not currently deliver to collection points such as: PO Boxes, Amazon lockers, Collect Plus, Parcel Motel. If you nominate a collection point as your delivery address, we cannot accept responsibility if you fail to receive the order.

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DELIVERY TO COUNTRIES OUTSIDE THE EU

PLEASE SEE TERMS FOR DELIVERY TO RUSSIA HERE

Click here to see the applicable delivery charges and estimated delivery times for your country.

Orders placed after 14:00 on a Friday, on a Saturday, Sunday or public holiday will be processed the next working day.

Deliveries to addresses in the Channel Islands are made by Royal Mail from 7:00 until 20:00 Monday to Friday excluding public holidays. Unfortunately, they are not currently trackable. We will, however, send you an email once your parcel has been despatched from our distribution centre to let you know that your order is on its way.

Deliveries to all other addresses outside the EU are made by DHL between 9:00 and 20:00 Monday to Friday excluding public holidays. Once your order has been despatched from our distribution centre, we will email you a tracking number so that you can follow your order at www.dhl.co.uk.

Deliveries to countries outside the EU may be subject to customs clearance and import thresholds which are the responsibility of the customer. If tax and duties apply, you will need to pay these to release your order.

PLEASE NOTE:

Deliveries made by DHL will require a signature on delivery. Deliveries made by Royal Mail, may require a signature on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.

French Connection cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.

For your safety and security we do not currently deliver to collection points such as: PO Boxes, Amazon lockers, Collect Plus, Parcel Motel. If you nominate a collection point as your delivery address, we cannot accept responsibility if you fail to receive the order.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

DELIVERY Table

Destination Delivery Zone 1-4 Items Estimated Delivery Time (in working days Mon - Fri)
Afghanistan Zone 2 £14 / €17 2 - 6
Albania Zone 1 £10 / €12 1 - 5
Algeria Zone 2 £14 / €17 2 - 6
American Samoa Zone 2 £14 / €17 4 - 8
Andorra Europe £8 / €9 1 - 5
Angola Zone 2 £14 / €17 2 - 6
Anguilla Zone 2 £14 / €17 2 - 6
Antigua Zone 2 £14 / €17 2 - 6
Argentina Zone 2 £14 / €17 4 - 8
Armenia Zone 2 £14 / €17 2 - 6
Aruba Zone 2 £14 / €17 2 - 6
Australia Zone 2 £14 / €17 4 - 8
Austria Europe £8 / €9 1 - 5
Azerbaijan Zone 2 £14 / €17 2 - 6
Bahamas Zone 2 £14 / €17 2 - 6
Bahrain Zone 2 £14 / €17 2 - 6
Bangladesh Zone 2 £14 / €17 2 - 6
Barbados Zone 2 £14 / €17 2 - 6
Belarus Zone 1 £10 / €12 1 - 5
Belgium Europe £8 / €9 1 - 5
Belize Zone 2 £14 / €17 4 - 8
Benin Zone 2 £14 / €17 2 - 6
Bermuda Zone 2 £14 / €17 2 - 6
Bhutan Zone 2 £17 / €17 4 - 8
Bolivia Zone 2 £14 / €17 2 - 6
Bosnia Herzegovina Zone 1 £10 / €12 1 - 5
Botswana Zone 2 £14 / €17 2 - 6
Brazil Zone 2 £14 / €17 2 - 6
Brunei Zone 2 £14 / €17 2 - 6
Bulgaria Europe £8 / €9 1 - 5
Burkina Faso Zone 2 £14 / €17 2 - 6
Burundi Zone 2 £14 / €17 2 - 6
Cambodia Zone 2 £14 / €17 2 - 6
Cameroon Zone 2 £14 / €17 2 - 6
Canada Zone 1 £10 / €12 2 - 6
Canary Islands Zone 1 £10 / €12 2 - 6
Cape Verde Islands Zone 2 £14 / €17 2 - 6
Cayman Islands Zone 2 £14 / €17 2 - 6
Central African Republic Zone 2 £14 / €17 4 - 8
Chad Zone 2 £14 / €17 4 - 8
Chile Zone 2 £14 / €17 2 - 6
China, Peoples Republic Zone 2 £14 / €17 2 - 6
Colombia Zone 2 £14 / €17 2 - 6
Comoros Islands Zone 2 £14 / €17 2 - 6
Congo Zone 2 £14 / €17 2 - 6
Congo, Democratic Republic Zone 2 £14 / €17 2 - 6
Cook Islands Zone 2 £14 / €17 2 - 6
Costa Rica Zone 2 £14 / €17 2 - 6
Croatia Zone 1 £8 / €9 1 - 5
Cuba Zone 2 £14 / €17 2 - 6
Curacao Zone 2 £14 / €17 2 - 6
Cyprus Europe £8 / €9 1 - 5
Denmark Europe £8 / €9 1 - 5
Djibouti Zone 2 £14 / €17 2 - 6
Dominica Zone 2 £14 / €17 2 - 6
Dominican Republic Zone 2 £14 / €17 2 - 6
East Timor Zone 2 £14 / €17 4 - 8
Ecuador Zone 2 £14 / €17 2 - 6
Egypt Zone 2 £14 / €17 2 - 6
El Salvador Zone 2 £14 / €17 2 - 6
Equatorial Guinea Zone 2 £14 / €17 2 - 6
Eritrea Zone 2 £14 / €17 2 - 6
Estonia Europe £8 / €9 1 - 5
Ethiopia Zone 2 £14 / €17 2 - 6
Falkland Islands Zone 2 £14 / €17 4 - 8
Faroe Islands Zone 2 £14 / €17 2 - 6
Fiji Zone 2 £14 / €17 2 - 6
Finland Europe £8 / €9 1 - 5
France Europe £8 / €9 1 - 5
French Guiana Zone 2 £14 / €17 2 - 6
Gabon Zone 2 £14 / €17 2 - 6
Gambia Zone 2 £14 / €17 2 - 6
Georgia Zone 2 £14 / €17 2 - 6
Germany Europe £8 / €9 1 - 5
Ghana Zone 2 £14 / €17 2 - 6
Gibraltar Zone 1 £10 / €12 1 - 5
Greece Europe £8 / €9 1 - 5
Greenland Zone 2 £14 / €17 2 - 6
Grenada Zone 2 £14 / €17 2 - 6
Guadeloupe Zone 2 £14 / €17 2 - 6
Guam Zone 2 £14 / €17 2 - 6
Guatemala Zone 2 £14 / €17 2 - 6
Guinea Republic Zone 2 £14 / €17 2 - 6
Guinea-Bissau Zone 2 £14 / €17 2 - 6
Guyana Zone 2 £14 / €17 2 - 6
Haiti Zone 2 £14 / €17 2 - 6
Honduras Republic Zone 2 £14 / €17 2 - 6
Hong Kong Zone 2 £14 / €17 2 - 6
Hungary Europe £8 / €9 1 - 5
Iceland Zone 1 £10 / €12 1 - 5
India Zone 2 £14 / €17 2 - 6
Indonesia Zone 2 £14 / €17 2 - 6
Iran Zone 2 £14 / €17 2 - 6
Iraq Zone 2 £14 / €17 4 - 8
Ireland, Republic of Europe £8 / €9 1 - 5
Israel Zone 2 £14 / €17 2 - 6
Italy Europe £8 / €9 1 - 5
Ivory Coast Zone 2 £14 / €17 2 - 6
Jamaica Zone 2 £14 / €17 2 - 6
Japan Zone 2 £14 / €17 2 - 6
Jordan Zone 2 £14 / €17 2 - 6
Kazakhstan Zone 2 £14 / €17 2 - 6
Kenya Zone 2 £14 / €17 2 - 6
Kiribati Zone 2 £14 / €17 4 - 8
Korea, D.P.R of (North) Zone 2 £14 / €17 4 - 8
Korea, Republic of (South) Zone 2 £14 / €17 2 - 6
Kuwait Zone 2 £14 / €17 2 - 6
Kyrgyzstan Zone 2 £14 / €17 2 - 6
Laos Peoples Democratic Republic Zone 2 £14 / €17 2 - 6
Latvia Europe £8 / €9 1 - 5
Lebanon Zone 2 £14 / €17 2 - 6
Lesotho Zone 2 £14 / €17 2 - 6
Liberia Zone 2 £14 / €17 2 - 6
Libya Zone 2 £14 / €17 2 - 6
Liechtenstein Zone 1 £10 / €12 1 - 5
Lithuania Europe £8 / €9 1 - 5
Luxembourg Europe £8 / €9 1 - 5
Macau Zone 2 £14 / €17 2 - 6
Macedonia Zone 1 £10 / €12 1 - 5
Madagascar Zone 2 £14 / €17 2 - 6
Malawi Zone 2 £14 / €17 2 - 6
Malaysia Zone 2 £14 / €17 2 - 6
Maldives Zone 2 £14 / €17 2 - 6
Mali Zone 2 £14 / €17 2 - 6
Malta Europe £8 / €9 1 - 5
Marshall Islands Zone 2 £14 / €17 4 - 8
Martinique Zone 2 £14 / €17 2 - 6
Mauritania Zone 2 £14 / €17 2 - 6
Mauritius Zone 2 £14 / €17 2 - 6
Mayotte Zone 2 £14 / €17 4 - 8
Mexico Zone 1 £10 / €12 2 - 6
Micronesia, Federal States Of Zone 2 £14 / €17 2 - 6
Monaco Europe £8 / €9 1 - 5
Mongolia Zone 2 £14 / €17 2 - 6
Montenegro Zone 1 £10 / €12 1 - 5
Montserrat Zone 2 £14 / €17 4 - 8
Morocco Zone 2 £14 / €17 2 - 6
Mozambique Zone 2 £14 / €17 2 - 6
Myanmar (Burma) Zone 2 £14 / €17 2 - 6
Namibia Zone 2 £14 / €17 2 - 6
Nauru, Republic of Zone 2 £14 / €17 4 - 8
Nepal Zone 2 £14 / €17 2 - 6
Netherlands Europe £8 / €9 1 - 5
Netherlands Antilles Zone 2 £14 / €17 2 - 6
New Caledonia Zone 2 £14 / €17 4 - 8
New Zealand Zone 2 £14 / €17 2 - 6
Nicaragua Zone 2 £14 / €17 2 - 6
Niger Zone 2 £14 / €17 2 - 6
Nigeria Zone 2 £14 / €17 2 - 6
Niue Zone 2 £14 / €17 4 - 8
Norway Zone 1 £10 / €12 1 - 5
Oman Zone 2 £14 / €17 2 - 6
Pakistan Zone 2 £14 / €17 2 - 6
Palau Zone 2 £14 / €17 2 - 6
Panama Zone 2 £14 / €17 2 - 6
Papua New Guinea Zone 2 £14 / €17 2 - 6
Paraguay Zone 2 £14 / €17 2 - 6
Peru Zone 2 £14 / €17 2 - 6
Philippines Zone 2 £14 / €17 2 - 6
Poland Europe £8 / €9 1 - 5
Portugal Europe £8 / €9 1 - 5
Puerto Rico Zone 2 £14 / €17 2 - 6
Qatar Zone 2 £14 / €17 2 - 6
Reunion, Island of Zone 2 £14 / €17 2 - 6
Romania Europe £8 / €9 1 - 5
Russian Federation [*] Zone 2 £14 / €17 2 - 6
Rwanda Zone 2 £14 / €17 2 - 6
Samoa Zone 2 £14 / €17 4 - 8
San Marino Europe £8 / €9 1 - 5
Sao Tome & Principe Zone 2 £14 / €17 4 - 8
Saudi Arabia Zone 2 £14 / €17 2 - 6
Senegal Zone 2 £14 / €17 2 - 6
Serbia Zone 1 £10 / €12 1 - 5
Seychelles Zone 2 £14 / €17 2 - 6
Sierra Leone Zone 2 £14 / €17 2 - 6
Singapore Zone 2 £14 / €17 2 - 6
Slovakia Europe £8 / €9 1 - 5
Slovenia Europe £8 / €9 1 - 5
Soloman Islands Zone 2 £14 / €17 4 - 8
Somalia Zone 2 £14 / €17 4 - 8
Somaliland, Republic of Zone 2 £14 / €17 4 - 8
South Africa Zone 2 £14 / €17 2 - 6
Spain Europe £8 / €9 1 - 5
Sri Lanka Zone 2 £14 / €17 2 - 6
St Barthelemy Zone 2 £14 / €17 4 - 8
St Eustatius Zone 2 £14 / €17 4 - 8
St Kitts Zone 2 £14 / €17 2 - 6
St Lucia Zone 2 £14 / €17 2 - 6
St Maarten Zone 2 £14 / €17 2 - 6
St Vincent Zone 2 £14 / €17 2 - 6
Sudan Zone 2 £14 / €17 2 - 6
Suriname Zone 2 £14 / €17 4 - 8
Swaziland Zone 2 £14 / €17 2 - 6
Sweden Europe £8 / €9 1 - 5
Switzerland Zone 1 £10 / €12 1 - 5
Syria Zone 2 £14 / €17 2 - 6
Tahiti Zone 2 £14 / €17 2 - 6
Taiwan Zone 2 £14 / €17 2 - 6
Tajikistan Zone 2 £14 / €17 2 - 6
Tanzania Zone 2 £14 / €17 2 - 6
Thailand Zone 2 £14 / €17 2 - 6
Togo Zone 2 £14 / €17 2 - 6
Tonga Zone 2 £14 / €17 4 - 8
Trinidad & Tobago Zone 2 £14 / €17 2 - 6
Turkey Zone 1 £10 / €12 1 - 5
Turkmenistan Zone 2 £14 / €17 2 - 6
Turks & Caicos Islands Zone 2 £14 / €17 2 - 6
Tuvalu Zone 2 £14 / €17 4 - 8
Uganda Zone 2 £14 / €17 2 - 6
United Arab Emirates Zone 2 £14 / €17 2 - 6
Uruguay Zone 2 £14 / €17 2 - 6
USA Zone 1 £10 / €12 2 - 6
Uzbekistan Zone 2 £14 / €17 2 - 6
Vanuatu Zone 2 £14 / €17 4 - 8
Venezuela Zone 2 £14 / €17 2 - 6
Vietnam Zone 2 £14 / €17 2 - 6
Virgin Islands, British Zone 2 £14 / €17 2 - 6
Virgin Islands, US Zone 2 £14 / €17 2 - 6
Yemen Zone 2 £14 / €17 2 - 6
Zambia Zone 2 £14 / €17 2 - 6
Zimbabwe Zone 2 £14 / €17 2 - 6

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Delivery To Russia

PLEASE ALSO SEE TERMS AND CONDITIONS APPLICABLE TO INTERNATIONAL SHIPPING.

We are only able to deliver orders to registered business addresses due to restrictions set by the Russian Federation Government & Customs Authority. We are not able to deliver orders to any residential addresses in Russia.

Deliveries to Russia are made via Royal Mail and handed to the Russian Federation's local postal service on arrival. As a result delays can occur and deliveries can take up to 14 working days to arrive.

Deliveries to Russia are subject to customs clearance and import thresholds. You may be asked to pay tax and duties to release your order if these apply.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

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Delivery To Taiwan

Taiwan Customs have announced plans to verify the authenticity of the names of importers during the import clearance process. This is to enforce regulations which restrict the frequency of imports.

Please note that this verification will only apply to low value Business-to-Consumer (B2C) shipments i.e. CIF value NTD50,000 (USD1,666) and below. Business-to-Business (B2B) shipments are excluded. In order for Customs to be able to verify the authenticity of the names:

All non-B2B importers need to register on the following government platform https://eccs.tradevan.com.tw/ with the following information required:

Full Name.

Local Taiwan Phone number (note: the platform will verify local phone numbers only).

Local Taiwan ID number (for Taiwanese citizens) or resident certificate number or passport number (for non-Taiwanese citizens, only apply for local phone number owner).

Address where shipments will be sent to.

Once registered, Customs will use the local telephone numbers of importers which are included in the shipment details to verify the authenticity of the importer.

B2C shipments whose importers are not registered may experience higher inspection rate on import, hence subjected to potential delays.

Please ensure the following in order to prevent unnecessary delays:

Ensure that we have consignee’s local phone numbers for their shipments to Taiwan.

Please communicate to customers to register in Taiwan as soon as possible.

If a local phone number cannot be provided, the shipment will possibly be on hold and pending additional information obtained by the local DHL Taiwan team from the receiver.

Detailed processes and go-live plans have yet to be shared by Customs however, a trial is planned in July 2018 to test this for low value dutiable shipments only (i.e. with a value between NTD2,000-NTD50,000).

 

 

Trial Run

Official Launch

Period

21 Sep - 31 Dec 2018

01 Jan 2019

Scope

B2C
Low Value Dutiable shipment
(value TWD 2,001-50,000)

B2C
Low Value Dutiable

and De minimis shipment
(value TWD <=50,000)

Impact to Import Clearance

1. Phone number will be mandatory field for declaration.

2. If phone number has been registered on registration platform, shipment will be cleared and released as per normal process.
→ TW Customs will randomly check 2% of shipment and seek for consignee's confirmation via SMS or website. Consignees who do not confirm in 7 days, could be included in blacklist, which have higher probability to be inspected in the future.

3. If phone number has NOT been registered on registration platform, DHL has to get ID and POA from consignees for clearance.
→ TW Customs will inspect additional 2% of shipment and will cause clearance delay.

Registration Platform

- Platform 1: EZWAY APP (available on Andriod and iOS)
- Register by: Mobile phone number
- Constraints:
1) The mobile phone number needs to be owned by individual
2) Mobile phone needs to be connected to internet via 3G/4G wireless network (can NOT be WIFI).

- Platform 2: Registration website
- Website: https://eccs.tradevan.com.tw/APISSO/ECCS
- Register by: Citizen Digital Certificate
- Constraints:
Need to have Citizen Digital Certificate

Action Required by B2C Shipper

Provide complete and valid phone number (mobile phone number is preferred) in shipment details.

Action Required by B2C Consignee

Please ensure TW consignees register with their details and phone number to enable faster clearance. (Mobile phone number registration via EZWAY APP is more recommended.)
Future network alert to follow when more info available.

 

 

Information Platform

Type

Link

Government's Website

News letter


Information

https://web.customs.gov.tw/News_Content.aspx?n=F55943A3BAA86A6A&sms=1095B63D0846032B&s=E6FAB19CF6108374


https://web.customs.gov.tw/cp.aspx?n=88C3016BD909355C

DHL TW Official Website

Chinese version announcement:


English version announcement:

http://www.dhl.com.tw/zt/important_information/092917.html


http://www.dhl.com.tw/en/important_information/092917.html

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DUTY & CUSTOMS

Deliveries to addresses within the European Union: all applicable import taxes, sales taxes and duties are included in the price of the order.

Deliveries to addresses in the Channel Islands: All applicable import duties, clearance fees and other additional charges are the responsibility of the customer and will need to be paid by the customer on receipt of the shipment.

Deliveries to all other addresses outside the European Union: all applicable import duties, clearance fees, brokerage fees, local sales taxes or other additional charges are the responsibility of the customer and will need to be paid by the customer on receipt of the shipment. In addition, local customs practises may require you to provide additional information to clear your order. These rules vary by country. Your local government determines duty and customs charges. Please contact your local customs office for more information.

Selected products are for UK delivery only and cannot be delivered internationally due to customs and duty restrictions.

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