International Delivery

Deliveries outside the UK

WE ARE NOT CURRENTLY ABLE TO ACCEPT ORDERS WHICH INCLUDE LARGE ITEM OR TWO-MAN DELIVERY HOMEWARE ITEMS (CLICK HERE FOR DETAILS) OR GIFT CARDS FOR DELIVERY TO ADDRESSES OUTSIDE THE UK.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

TOP

DELIVERY TO COUNTRIES WITHIN THE EU

Click here to see the applicable delivery charges and estimated delivery times for your country.

Orders placed after 14:00 on a Friday, on a Saturday, Sunday or public holiday will be processed the next working day.

Once your order has been despatched from our distribution centre, you will be emailed a tracking number so that you can follow the progress of your order.

PLEASE NOTE:

A signature may be required on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.

We cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

TOP

DELIVERY TO COUNTRIES OUTSIDE THE EU

Click here to see the applicable delivery charges and estimated delivery times for your country.

PLEASE SEE TERMS FOR DELIVERY TO RUSSIA HERE AND FOR DELIVERY TO TAIWAN HERE.

Orders placed after 14:00 on a Friday, on a Saturday, Sunday or public holiday will be processed the next working day.

Once your order has been despatched from our distribution centre, you will be emailed a tracking number so that you can follow the progress of your order.

Deliveries to countries outside the EU may be subject to customs clearance and import thresholds which are the responsibility of the customer. If tax and duties apply, you will need to pay these to release your order.

PLEASE NOTE:

A signature may be required on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.

We cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

DELIVERY Table

Destination Delivery Zone 1-4 Items Estimated Delivery Time
(in working days Mon - Fri)
Last Collection for
Delivery on/before
24th Dec
Last Collection for
Delivery on/before
31st Dec
Afghanistan Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Albania Zone 1 £10 / €12 1 - 5 18/12/2019 20/12/2019
Algeria Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
American Samoa Zone 2 £14 / €17 4 - 8 13/12/2019 17/12/2019
Andorra Europe £8 / €9 1 - 5 16/12/2019 18/12/2019
Angola Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Anguilla Zone 2 £14 / €17 2 - 6 18/12/2019 20/12/2019
Antigua Zone 2 £14 / €17 2 - 6 16/12/2019 18/12/2019
Argentina Zone 2 £14 / €17 4 - 8 16/12/2019 18/12/2019
Armenia Zone 2 £14 / €17 2 - 6 18/12/2019 19/12/2019
Aruba Zone 2 £14 / €17 2 - 6 13/12/2019 17/12/2019
Australia Zone 2 £14 / €17 4 - 8 18/12/2019 20/12/2019
Austria Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Azerbaijan Zone 2 £14 / €17 2 - 6 19/12/2019 20/12/2019
Bahamas Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Bahrain Zone 2 £14 / €17 2 - 6 20/12/2019 23/12/2019
Bangladesh Zone 2 £14 / €17 2 - 6 16/12/2019 18/12/2019
Barbados Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Belarus Zone 1 £10 / €12 1 - 5 13/12/2019 17/12/2019
Belgium Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Belize Zone 2 £14 / €17 4 - 8 18/12/2019 20/12/2019
Benin Zone 2 £14 / €17 2 - 6 19/12/2019 23/12/2019
Bermuda Zone 2 £14 / €17 2 - 6 16/12/2019 18/12/2019
Bhutan Zone 2 £17 / €17 4 - 8 18/12/2019 19/12/2019
Bolivia Zone 2 £14 / €17 2 - 6 13/12/2019 19/12/2019
Bosnia Herzegovina Zone 1 £10 / €12 1 - 5 16/12/2019 17/12/2019
Botswana Zone 2 £14 / €17 2 - 6 16/12/2019 18/12/2019
Brazil Zone 2 £14 / €17 2 - 6 18/12/2019 18/12/2019
Brunei Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Bulgaria Europe £8 / €9 1 - 5 19/12/2019 23/12/2019
Burkina Faso Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Burundi Zone 2 £14 / €17 2 - 6 18/12/2019 20/12/2019
Cambodia Zone 2 £14 / €17 2 - 6 20/12/2019 23/12/2019
Cameroon Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Canada Zone 1 £10 / €12 2 - 6 19/12/2019 23/12/2019
Cape Verde Islands Zone 2 £14 / €17 2 - 6 16/12/2019 18/12/2019
Cayman Islands Zone 2 £14 / €17 2 - 6 18/12/2019 20/12/2019
Central African Republic Zone 2 £14 / €17 4 - 8 13/12/2019 17/12/2019
Chad Zone 2 £14 / €17 4 - 8 13/12/2019 17/12/2019
Chile Zone 2 £14 / €17 2 - 6 13/12/2019 17/12/2019
China, Peoples Republic Zone 2 £14 / €17 2 - 6 18/12/2019 19/12/2019
Colombia Zone 2 £14 / €17 2 - 6 18/12/2019 18/12/2019
Comoros Islands Zone 2 £14 / €17 2 - 6 17/12/2019 18/12/2019
Congo Zone 2 £14 / €17 2 - 6 13/12/2019 17/12/2019
Congo, Democratic Republic Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Cook Islands Zone 2 £14 / €17 2 - 6 16/12/2019 18/12/2019
Costa Rica Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Croatia Zone 1 £8 / €9 1 - 5 19/12/2019 23/12/2019
Cuba Zone 2 £14 / €17 2 - 6 13/12/2019 17/12/2019
Curacao Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Cyprus Europe £8 / €9 1 - 5 19/12/2019 23/12/2019
Czech Republic Europe £8 / €9 2 - 6 20/12/2019 27/12/2019
Denmark Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Djibouti Zone 2 £14 / €17 2 - 6 16/12/2019 17/12/2019
Dominica Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Dominican Republic Zone 2 £14 / €17 2 - 6 19/12/2019 20/12/2019
East Timor Zone 2 £14 / €17 4 - 8 13/12/2019 17/12/2019
Ecuador Zone 2 £14 / €17 2 - 6 13/12/2019 17/12/2019
Egypt Zone 2 £14 / €17 2 - 6 20/12/2019 23/12/2019
El Salvador Zone 2 £14 / €17 2 - 6 13/12/2019 17/12/2019
Equatorial Guinea Zone 2 £14 / €17 2 - 6 18/12/2019 20/12/2019
Eritrea Zone 2 £14 / €17 2 - 6 18/12/2019 19/12/2019
Estonia Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Ethiopia Zone 2 £14 / €17 2 - 6 20/12/2019 23/12/2019
Falkland Islands Zone 2 £14 / €17 4 - 8 13/12/2019 17/12/2019
Faroe Islands Zone 2 £14 / €17 2 - 6 20/12/2019 27/12/2019
Fiji Zone 2 £14 / €17 2 - 6 13/12/2019 17/12/2019
Finland Europe £8 / €9 1 - 5 19/12/2019 23/12/2019
France Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
French Guiana Zone 2 £14 / €17 2 - 6 19/12/2019 20/12/2019
Gabon Zone 2 £14 / €17 2 - 6 13/12/2019 17/12/2019
Gambia Zone 2 £14 / €17 2 - 6 18/12/2019 20/12/2019
Georgia Zone 2 £14 / €17 2 - 6 18/12/2019 19/12/2019
Germany Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Ghana Zone 2 £14 / €17 2 - 6 19/12/2019 23/12/2019
Gibraltar Zone 1 £10 / €12 1 - 5 18/12/2019 20/12/2019
Greece Europe £8 / €9 1 - 5 19/12/2019 23/12/2019
Greenland Zone 2 £14 / €17 2 - 6 20/12/2019 27/12/2019
Grenada Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Guadeloupe Zone 2 £14 / €17 2 - 6 18/12/2019 20/12/2019
Guam Zone 2 £14 / €17 2 - 6 18/12/2019 20/12/2019
Guatemala Zone 2 £14 / €17 2 - 6 13/12/2019 17/12/2019
Guatemala Zone 2 £14 / €17 2 - 6 13/12/2019 17/12/2019
Guernsey Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Guinea Republic Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Guinea-Bissau Zone 2 £14 / €17 2 - 6 13/12/2019 17/12/2019
Guyana Zone 2 £14 / €17 2 - 6 18/12/2019 20/12/2019
Haiti Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Honduras Republic Zone 2 £14 / €17 2 - 6 13/12/2019 17/12/2019
Hong Kong Zone 2 £14 / €17 2 - 6 19/12/2019 23/12/2019
Hungary Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Iceland Zone 1 £10 / €12 1 - 5 19/12/2019 23/12/2019
India Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Indonesia Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Iran Zone 2 £14 / €17 2 - 6 17/12/2019 18/12/2019
Iraq Zone 2 £14 / €17 4 - 8 13/12/2019 17/12/2019
Ireland, Republic of Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Isle of Man Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Israel Zone 2 £8 / €9 2 - 6 19/12/2019 20/12/2019
Italy Europe £8 / €9 1 - 5 18/12/2019 20/12/2019
Ivory Coast Zone 2 £14 / €17 2 - 6 19/12/2019 23/12/2019
Jamaica Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Japan Zone 2 £14 / €17 2 - 6 16/12/2019 19/12/2019
Jersey Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Jordan Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Kazakhstan Zone 2 £14 / €17 2 - 6 16/12/2019 17/12/2019
Kenya Zone 2 £14 / €17 2 - 6 18/12/2019 20/12/2019
Kiribati Zone 2 £14 / €17 4 - 8 13/12/2019 17/12/2019
Korea, D.P.R of (North) Zone 2 £14 / €17 4 - 8 16/12/2019 17/12/2019
Korea, Republic of (South) Zone 2 £14 / €17 2 - 6 18/12/2019 19/12/2019
Kosovo Zone 2 £14 / €17 2 - 6 16/12/2019 17/12/2019
Kuwait Zone 2 £14 / €17 2 - 6 18/12/2019 19/12/2019
Kyrgyzstan Zone 2 £14 / €17 2 - 6 18/12/2019 19/12/2019
Laos Peoples Democratic Republic Zone 2 £14 / €17 2 - 6 16/12/2019 17/12/2019
Latvia Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Lebanon Zone 2 £14 / €17 2 - 6 18/12/2019 20/12/2019
Lesotho Zone 2 £14 / €17 2 - 6 16/12/2019 18/12/2019
Liberia Zone 2 £14 / €17 2 - 6 18/12/2019 20/12/2019
Libya Zone 2 £14 / €17 2 - 6 13/12/2019 18/12/2019
Liechtenstein Zone 1 £10 / €12 1 - 5 20/12/2019 27/12/2019
Lithuania Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Luxembourg Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Macau Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Macedonia Zone 1 £10 / €12 1 - 5 16/12/2019 17/12/2019
Madagascar Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Malawi Zone 2 £14 / €17 2 - 6 16/12/2019 18/12/2019
Malaysia Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Maldives Zone 2 £14 / €17 2 - 6 18/12/2019 19/12/2019
Mali Zone 2 £14 / €17 2 - 6 16/12/2019 18/12/2019
Malta Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Marshall Islands Zone 2 £14 / €17 4 - 8 13/12/2019 17/12/2019
Martinique Zone 2 £14 / €17 2 - 6 18/12/2019 20/12/2019
Mauritania Zone 2 £14 / €17 2 - 6 16/12/2019 18/12/2019
Mauritius Zone 2 £14 / €17 2 - 6 19/12/2019 23/12/2019
Mayotte Zone 2 £14 / €17 4 - 8 13/12/2019 17/12/2019
Mexico Zone 1 £10 / €12 2 - 6 18/12/2019 20/12/2019
Micronesia, Federal States Of Zone 2 £14 / €17 2 - 6 16/12/2019 17/12/2019
Moldova Zone 1 £10 / €12 2 - 6 19/12/2019 20/12/2019
Monaco Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Mongolia Zone 2 £14 / €17 2 - 6 17/12/2019 18/12/2019
Montenegro Zone 1 £10 / €12 1 - 5 19/12/2019 20/12/2019
Montserrat Zone 2 £14 / €17 4 - 8 13/12/2019 17/12/2019
Morocco Zone 2 £14 / €17 2 - 6 19/12/2019 20/12/2019
Mozambique Zone 2 £14 / €17 2 - 6 13/12/2019 17/12/2019
Myanmar (Burma) Zone 2 £14 / €17 2 - 6 18/12/2019 19/12/2019
Namibia Zone 2 £14 / €17 2 - 6 13/12/2019 17/12/2019
Nauru, Republic of Zone 2 £14 / €17 4 - 8 16/12/2019 17/12/2019
Nepal Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Netherlands Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Netherlands Antilles Zone 2 £14 / €17 2 - 6 20/12/2019 27/12/2019
Nevis Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
New Caledonia Zone 2 £14 / €17 4 - 8 13/12/2019 17/12/2019
New Zealand Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Nicaragua Zone 2 £14 / €17 2 - 6 13/12/2019 17/12/2019
Niger Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Nigeria Zone 2 £14 / €17 2 - 6 19/12/2019 23/12/2019
Niue Zone 2 £14 / €17 4 - 8 16/12/2019 17/12/2019
Norway Zone 1 £10 / €12 1 - 5 19/12/2019 23/12/2019
Oman Zone 2 £14 / €17 2 - 6 20/12/2019 23/12/2019
Pakistan Zone 2 £14 / €17 2 - 6 19/12/2019 23/12/2019
Palau Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Panama Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Papua New Guinea Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Paraguay Zone 2 £14 / €17 2 - 6 16/12/2019 18/12/2019
Peru Zone 2 £14 / €17 2 - 6 16/12/2019 18/12/2019
Philippines Zone 2 £14 / €17 2 - 6 16/12/2019 18/12/2019
Poland Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Portugal Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Puerto Rico Zone 2 £14 / €17 2 - 6 19/12/2019 23/12/2019
Qatar Zone 2 £14 / €17 2 - 6 20/12/2019 23/12/2019
Reunion, Island of Zone 2 £14 / €17 2 - 6 19/12/2019 20/12/2019
Romania Europe £8 / €9 1 - 5 19/12/2019 23/12/2019
Russian Federation [*] Zone 2 £14 / €17 2 - 6 16/12/2019 17/12/2019
Rwanda Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Samoa Zone 2 £14 / €17 4 - 8 13/12/2019 17/12/2019
San Marino Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Sao Tome & Principe Zone 2 £14 / €17 4 - 8 16/12/2019 17/12/2019
Saudi Arabia Zone 2 £14 / €17 2 - 6 18/12/2019 19/12/2019
Senegal Zone 2 £14 / €17 2 - 6 16/12/2019 18/12/2019
Serbia Zone 1 £10 / €12 1 - 5 20/12/2019 23/12/2019
Seychelles Zone 2 £14 / €17 2 - 6 18/12/2019 20/12/2019
Sierra Leone Zone 2 £14 / €17 2 - 6 18/12/2019 20/12/2019
Singapore Zone 2 £14 / €17 2 - 6 19/12/2019 23/12/2019
Slovakia Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Slovenia Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Solomon Islands Zone 2 £14 / €17 4 - 8 13/12/2019 17/12/2019
Somalia Zone 2 £14 / €17 4 - 8 16/12/2019 17/12/2019
Somaliland, Republic of Zone 2 £14 / €17 4 - 8 16/12/2019 17/12/2019
South Africa Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Spain Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Sri Lanka Zone 2 £14 / €17 2 - 6 19/12/2019 23/12/2019
St Barthelemy Zone 2 £14 / €17 4 - 8 18/12/2019 19/12/2019
St Kitts Zone 2 £14 / €17 2 - 6 18/12/2019 19/12/2019
St Lucia Zone 2 £14 / €17 2 - 6 16/12/2019 17/12/2019
St Vincent Zone 2 £14 / €17 2 - 6 18/12/2019 19/12/2019
Sudan Zone 2 £14 / €17 2 - 6 19/12/2019 20/12/2019
Suriname Zone 2 £14 / €17 4 - 8 17/12/2019 19/12/2019
Swaziland Zone 2 £14 / €17 2 - 6 16/12/2019 17/12/2019
Sweden Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Switzerland Zone 1 £10 / €12 1 - 5 20/12/2019 27/12/2019
Syria Zone 2 £14 / €17 2 - 6 13/12/2019 17/12/2019
Taiwan Zone 2 £14 / €17 2 - 6 20/12/2019 23/12/2019
Tajikistan Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Tanzania Zone 2 £14 / €17 2 - 6 13/12/2019 17/12/2019
Thailand Zone 2 £14 / €17 2 - 6 20/12/2019 23/12/2019
Togo Zone 2 £14 / €17 2 - 6 19/12/2019 23/12/2019
Tonga Zone 2 £14 / €17 4 - 8 13/12/2019 17/12/2019
Trinidad & Tobago Zone 2 £14 / €17 2 - 6 18/12/2019 19/12/2019
Tunisia Zone 1 £10 / €12 2 - 6 23/12/2019 27/12/2019
Turkey Zone 1 £10 / €12 1 - 5 19/12/2019 20/12/2019
Turkmenistan Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Turks & Caicos Islands Zone 2 £14 / €17 2 - 6 18/12/2019 19/12/2019
Tuvalu Zone 2 £14 / €17 4 - 8 13/12/2019 17/12/2019
Uganda Zone 2 £14 / €17 2 - 6 18/12/2019 20/12/2019
United Arab Emirates Zone 2 £14 / €17 2 - 6 20/12/2019 23/12/2019
United Kingdom Europe £8 / €9 1 - 5 20/12/2019 27/12/2019
Uruguay Zone 2 £14 / €17 2 - 6 18/12/2019 20/12/2019
USA Zone 1 £10 / €12 2 - 6 19/12/2019 23/12/2019
Uzbekistan Zone 2 £14 / €17 2 - 6 18/12/2019 19/12/2019
Vanuatu Zone 2 £14 / €17 4 - 8 13/12/2019 17/12/2019
Venezuela Zone 2 £14 / €17 2 - 6 13/12/2019 17/12/2019
Vietnam Zone 2 £14 / €17 2 - 6 18/12/2019 19/12/2019
Virgin Islands, British Zone 2 £14 / €17 2 - 6 19/12/2019 20/12/2019
Virgin Islands, US Zone 2 £14 / €17 2 - 6 18/12/2019 19/12/2019
Yemen Zone 2 £14 / €17 2 - 6 16/12/2019 17/12/2019
Zambia Zone 2 £14 / €17 2 - 6 17/12/2019 19/12/2019
Zimbabwe Zone 2 £14 / €17 2 - 6 16/12/2019 18/12/2019

TOP

Delivery To Russia

PLEASE ALSO SEE TERMS AND CONDITIONS APPLICABLE TO INTERNATIONAL SHIPPING.

We are only able to deliver orders to registered business addresses due to restrictions set by the Russian Federation Government & Customs Authority. We are not able to deliver orders to any residential addresses in Russia.

Deliveries to Russia are handed to the Russian Federation's local postal service on arrival. As a result delays can occur and deliveries can take up to 14 working days to arrive.

Deliveries to Russia are subject to customs clearance and import thresholds. You may be asked to pay tax and duties to release your order if these apply.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

TOP

Delivery To Taiwan

Taiwan Customs have announced plans to verify the authenticity of the names of importers during the import clearance process. This is to enforce regulations which restrict the frequency of imports.

Please note that this verification will only apply to low value Business-to-Consumer (B2C) shipments i.e. CIF value NTD50,000 (USD1,666) and below. Business-to-Business (B2B) shipments are excluded. In order for Customs to be able to verify the authenticity of the names:

All non-B2B importers need to register on the following government platform https://eccs.tradevan.com.tw/ with the following information required:

Full Name.

Local Taiwan Phone number (note: the platform will verify local phone numbers only).

Local Taiwan ID number (for Taiwanese citizens) or resident certificate number or passport number (for non-Taiwanese citizens, only apply for local phone number owner).

Address where shipments will be sent to.

Once registered, Customs will use the local telephone numbers of importers which are included in the shipment details to verify the authenticity of the importer.

B2C shipments whose importers are not registered may experience higher inspection rate on import, hence subjected to potential delays.

Please ensure the following in order to prevent unnecessary delays:

Ensure that we have consignee’s local phone numbers for their shipments to Taiwan.

Please communicate to customers to register in Taiwan as soon as possible.

If a local phone number cannot be provided, the shipment will possibly be on hold and pending additional information obtained by the local DHL Taiwan team from the receiver.

Detailed processes and go-live plans have yet to be shared by Customs however, a trial is planned in July 2018 to test this for low value dutiable shipments only (i.e. with a value between NTD2,000-NTD50,000).

TOP

DUTY & CUSTOMS

Deliveries to addresses within the European Union: all applicable import taxes, sales taxes and duties are included in the price of the order.

Deliveries to addresses in the Channel Islands: All applicable import duties, clearance fees and other additional charges are the responsibility of the customer and will need to be paid by the customer on receipt of the shipment.

Deliveries to all other addresses outside the European Union: all applicable import duties, clearance fees, brokerage fees, local sales taxes or other additional charges are the responsibility of the customer and will need to be paid by the customer on receipt of the shipment. In addition, local customs practises may require you to provide additional information to clear your order. These rules vary by country. Your local government determines duty and customs charges. Please contact your local customs office for more information.

Selected products are for UK delivery only and cannot be delivered internationally due to customs and duty restrictions.

TOP