International Delivery

Deliveries outside the UK

WE ARE NOT CURRENTLY ABLE TO ACCEPT ORDERS WHICH INCLUDE LARGE ITEM OR TWO-MAN DELIVERY HOMEWARE ITEMS (CLICK HERE FOR DETAILS) OR GIFT CARDS FOR DELIVERY TO ADDRESSES OUTSIDE THE UK.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

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DELIVERY TO COUNTRIES WITHIN THE EU

Click here to see the applicable delivery charges and estimated delivery times for your country.

Orders placed after 14:00 on a Friday, on a Saturday, Sunday or public holiday will be processed the next working day.

Once your order has been despatched from our distribution centre, you will be emailed a tracking number so that you can follow the progress of your order.

PLEASE NOTE:

A signature may be required on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.

We cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

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DELIVERY TO COUNTRIES OUTSIDE THE EU

Click here to see the applicable delivery charges and estimated delivery times for your country.

PLEASE SEE TERMS FOR DELIVERY TO RUSSIA HERE AND FOR DELIVERY TO TAIWAN HERE.

Orders placed after 14:00 on a Friday, on a Saturday, Sunday or public holiday will be processed the next working day.

Once your order has been despatched from our distribution centre, you will be emailed a tracking number so that you can follow the progress of your order.

Deliveries to countries outside the EU may be subject to customs clearance and import thresholds which are the responsibility of the customer. If tax and duties apply, you will need to pay these to release your order.

PLEASE NOTE:

A signature may be required on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.

We cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

DELIVERY Table

Please note, there will be temporary delays to orders going to Ireland and Europe:

  • 5-7 days on delivery to Ireland
  • 7-10 days on delivery to the EU
  • Destination Delivery Zone 1-4 Items Estimated Delivery Time
    (in working days Mon - Fri)
    Last Collection for
    Delivery on/before
    24th Dec
    Last Collection for
    Delivery on/before
    31st Dec
    Afghanistan Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Albania Zone 1 £10 / €12 1 - 5 18/12/2020 23/12/2020
    Algeria Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    American Samoa Zone 2 £14 / €17 4 - 8 15/12/2020 18/12/2020
    Andorra Europe £8 / €9 1 - 5 21/12/2020 24/12/2020
    Angola Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Anguilla Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Antigua Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Argentina Zone 2 £14 / €17 4 - 8 18/12/2020 23/12/2020
    Armenia Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Aruba Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Australia Zone 2 £14 / €17 4 - 8 15/12/2020 18/12/2020
    Austria Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Azerbaijan Zone 2 £14 / €17 2 - 6 16/12/2020 21/12/2020
    Bahamas Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Bahrain Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Bangladesh Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Barbados Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Belarus Zone 1 £10 / €12 1 - 5 17/12/2020 22/12/2020
    Belgium Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Belize Zone 2 £14 / €17 4 - 8 18/12/2020 23/12/2020
    Bermuda Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Bhutan Zone 2 £17 / €17 4 - 8 15/12/2020 18/12/2020
    Bolivia Zone 2 £14 / €17 2 - 6 16/12/2020 21/12/2020
    Bonaire Zone 2 £14 / €17 2 - 6 16/12/2020 21/12/2020
    Bosnia Herzegovina Zone 1 £10 / €12 1 - 5 18/12/2020 23/12/2020
    Botswana Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Brazil Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Brunei Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Bulgaria Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Burkina Faso Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Burundi Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Cambodia Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Cameroon Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Canada Zone 1 £10 / €12 2 - 6 21/12/2020 24/12/2020
    Cape Verde Islands Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Cayman Islands Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Central African Republic Zone 2 £14 / €17 4 - 8 15/12/2020 18/12/2020
    Chad Zone 2 £14 / €17 4 - 8 15/12/2020 18/12/2020
    Chile Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    China, Peoples Republic Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Colombia Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Comoros Islands Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Congo Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Congo, Democratic Republic Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Cook Islands Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Costa Rica Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Croatia Zone 1 £8 / €9 1 - 5 22/12/2020 29/12/2020
    Cuba Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Curacao Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Cyprus Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Czech Republic Europe £8 / €9 2 - 6 22/12/2020 29/12/2020
    Denmark Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Djibouti Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Dominica Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Dominican Republic Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    East Timor Zone 2 £14 / €17 4 - 8 15/12/2020 18/12/2020
    Ecuador Zone 2 £14 / €17 2 - 6 16/12/2020 21/12/2020
    Egypt Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    El Salvador Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Equatorial Guinea Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Eritrea Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Estonia Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Ethiopia Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Falkland Islands Zone 2 £14 / €17 4 - 8 15/12/2020 18/12/2020
    Faroe Islands Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Fiji Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Finland Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    France Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    French Guiana Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Gabon Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Gambia Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Georgia Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Germany Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Ghana Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Gibraltar Zone 1 £10 / €12 1 - 5 22/12/2020 29/12/2020
    Greece Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Greenland Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Grenada Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Guadeloupe Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Guam Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Guatemala Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Guernsey Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Guinea Republic Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Guinea-Bissau Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Guyana Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Haiti Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Honduras Republic Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Hong Kong Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Hungary Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Iceland Zone 1 £10 / €12 1 - 5 22/12/2020 29/12/2020
    India Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Indonesia Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Iran Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Iraq Zone 2 £14 / €17 4 - 8 15/12/2020 18/12/2020
    Ireland, Republic of Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Isle of Man Europe £8 / €9 1 - 5 20/12/2020 27/12/2020
    Israel Zone 2 £8 / €9 2 - 6 21/12/2020 24/12/2020
    Italy Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Ivory Coast Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Jamaica Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Japan Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Jersey Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Jordan Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Kazakhstan Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Kenya Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Kiribati Zone 2 £14 / €17 4 - 8 15/12/2020 18/12/2020
    Korea, D.P.R of (North) Zone 2 £14 / €17 4 - 8 15/12/2020 18/12/2020
    Korea, Republic of (South) Zone 2 £14 / €17 2 - 6 21/12/2020 23/12/2020
    Kosovo Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Kuwait Zone 2 £14 / €17 2 - 6 21/12/2020 23/12/2020
    Kyrgyzstan Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Laos Peoples Democratic Republic Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Latvia Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Lebanon Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Lesotho Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Liberia Zone 2 £14 / €17 2 - 6 16/12/2020 21/12/2020
    Libya Zone 2 £14 / €17 2 - 6 16/12/2020 21/12/2020
    Liechtenstein Zone 1 £10 / €12 1 - 5 21/12/2020 24/12/2020
    Lithuania Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Luxembourg Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Macau Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Macedonia Zone 1 £10 / €12 1 - 5 18/12/2020 23/12/2020
    Madagascar Zone 2 £14 / €17 2 - 6 16/12/2020 21/12/2020
    Malawi Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Malaysia Zone 2 £14 / €17 2 - 6 21/12/2020 23/12/2020
    Maldives Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Mali Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Malta Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Marshall Islands Zone 2 £14 / €17 4 - 8 15/12/2020 18/12/2020
    Martinique Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Mauritania Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Mauritius Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Mayotte Zone 2 £14 / €17 4 - 8 15/12/2020 18/12/2020
    Mexico Zone 1 £10 / €12 2 - 6 18/12/2020 23/12/2020
    Micronesia, Federal States Of Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Moldova Zone 1 £10 / €12 2 - 6 18/12/2020 23/12/2020
    Monaco Europe £8 / €9 1 - 5 21/12/2020 24/12/2020
    Mongolia Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Montenegro Zone 1 £10 / €12 1 - 5 21/12/2020 24/12/2020
    Montserrat Zone 2 £14 / €17 4 - 8 17/12/2020 22/12/2020
    Morocco Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Mozambique Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Myanmar (Burma) Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Namibia Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Nauru, Republic of Zone 2 £14 / €17 4 - 8 15/12/2020 18/12/2020
    Nepal Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Netherlands Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Netherlands Antilles Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Nevis Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    New Caledonia Zone 2 £14 / €17 4 - 8 17/12/2020 22/12/2020
    New Zealand Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Nicaragua Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Niger Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Nigeria Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Niue Zone 2 £14 / €17 4 - 8 15/12/2020 18/12/2020
    Norway Zone 1 £10 / €12 1 - 5 22/12/2020 29/12/2020
    Oman Zone 2 £14 / €17 2 - 6 21/12/2020 23/12/2020
    Pakistan Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Palau Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Panama Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Papua New Guinea Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Paraguay Zone 2 £14 / €17 2 - 6 16/12/2020 21/12/2020
    Peru Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Philippines Zone 2 £14 / €17 2 - 6 21/12/2020 23/12/2020
    Poland Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Portugal Europe £8 / €9 1 - 5 21/12/2020 24/12/2020
    Puerto Rico Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Qatar Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Reunion, Island of Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Romania Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Russian Federation [*] Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Rwanda Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Samoa Zone 2 £14 / €17 4 - 8 15/12/2020 18/12/2020
    San Marino Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Sao Tome & Principe Zone 2 £14 / €17 4 - 8 15/12/2020 18/12/2020
    Saudi Arabia Zone 2 £14 / €17 2 - 6 21/12/2020 23/12/2020
    Senegal Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Serbia Zone 1 £10 / €12 1 - 5 21/12/2020 24/12/2020
    Seychelles Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Sierra Leone Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Singapore Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Slovakia Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Slovenia Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Solomon Islands Zone 2 £14 / €17 4 - 8 15/12/2020 18/12/2020
    Somalia Zone 2 £14 / €17 4 - 8 15/12/2020 18/12/2020
    Somaliland, Republic of Zone 2 £14 / €17 4 - 8 15/12/2020 18/12/2020
    South Africa Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Spain Europe £8 / €9 1 - 5 22/12/2020 29/12/2020
    Sri Lanka Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    St Barthelemy Zone 2 £14 / €17 4 - 8 15/12/2020 18/12/2020
    St Kitts Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    St Lucia Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    St Vincent Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Sudan Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Suriname Zone 2 £14 / €17 4 - 8 15/12/2020 18/12/2020
    Swaziland Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Sweden Europe £8 / €9 1 - 5 21/12/2020 24/12/2020
    Switzerland Zone 1 £10 / €12 1 - 5 22/12/2020 29/12/2020
    Syria Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Taiwan Zone 2 £14 / €17 2 - 6 21/12/2020 23/12/2020
    Tajikistan Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Tanzania Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020
    Thailand Zone 2 £14 / €17 2 - 6 21/12/2020 23/12/2020
    Togo Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Tonga Zone 2 £14 / €17 4 - 8 17/12/2020 22/12/2020
    Trinidad & Tobago Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Tunisia Zone 1 £10 / €12 2 - 6 18/12/2020 23/12/2020
    Turkey Zone 1 £10 / €12 1 - 5 21/12/2020 24/12/2020
    Turkmenistan Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Turks & Caicos Islands Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    Tuvalu Zone 2 £14 / €17 4 - 8 15/12/2020 18/12/2020
    Uganda Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Ukraine Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    United Arab Emirates Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    United Kingdom Europe £8 / €9 1 - 5 21/12/2020 24/12/2020
    Uruguay Zone 2 £14 / €17 2 - 6 21/12/2020 24/12/2020
    USA Zone 1 £10 / €12 2 - 6 21/12/2020 24/12/2020
    Uzbekistan Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Vanuatu Zone 2 £14 / €17 4 - 8 15/12/2020 18/12/2020
    Venezuela Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Vietnam Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Virgin Islands, British Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Virgin Islands, US Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Yemen Zone 2 £14 / €17 2 - 6 15/12/2020 18/12/2020
    Zambia Zone 2 £14 / €17 2 - 6 18/12/2020 23/12/2020
    Zimbabwe Zone 2 £14 / €17 2 - 6 17/12/2020 22/12/2020

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    Delivery To Russia

    PLEASE ALSO SEE TERMS AND CONDITIONS APPLICABLE TO INTERNATIONAL SHIPPING.

    We are only able to deliver orders to registered business addresses due to restrictions set by the Russian Federation Government & Customs Authority. We are not able to deliver orders to any residential addresses in Russia.

    Deliveries to Russia are handed to the Russian Federation's local postal service on arrival. As a result delays can occur and deliveries can take up to 14 working days to arrive.

    Deliveries to Russia are subject to customs clearance and import thresholds. You may be asked to pay tax and duties to release your order if these apply.

    If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

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    Delivery To Taiwan

    Taiwan Customs have announced plans to verify the authenticity of the names of importers during the import clearance process. This is to enforce regulations which restrict the frequency of imports.

    Please note that this verification will only apply to low value Business-to-Consumer (B2C) shipments i.e. CIF value NTD50,000 (USD1,666) and below. Business-to-Business (B2B) shipments are excluded. In order for Customs to be able to verify the authenticity of the names:

    All non-B2B importers need to register on the following government platform https://eccs.tradevan.com.tw/ with the following information required:

    Full Name.

    Local Taiwan Phone number (note: the platform will verify local phone numbers only).

    Local Taiwan ID number (for Taiwanese citizens) or resident certificate number or passport number (for non-Taiwanese citizens, only apply for local phone number owner).

    Address where shipments will be sent to.

    Once registered, Customs will use the local telephone numbers of importers which are included in the shipment details to verify the authenticity of the importer.

    B2C shipments whose importers are not registered may experience higher inspection rate on import, hence subjected to potential delays.

    Please ensure the following in order to prevent unnecessary delays:

    Ensure that we have consignee’s local phone numbers for their shipments to Taiwan.

    Please communicate to customers to register in Taiwan as soon as possible.

    If a local phone number cannot be provided, the shipment will possibly be on hold and pending additional information obtained by the local DHL Taiwan team from the receiver.

    Detailed processes and go-live plans have yet to be shared by Customs however, a trial is planned in July 2018 to test this for low value dutiable shipments only (i.e. with a value between NTD2,000-NTD50,000).

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    DUTY & CUSTOMS

    Deliveries to addresses in the UK, Isle of Man Channel Islands and within the European Union: : all applicable import taxes, sales taxes and duties are included in the price of the order.

    Deliveries to all other addresses: all applicable import duties, clearance fees, brokerage fees, local sales taxes or other additional charges are the responsibility of the customer and will need to be paid by the customer on receipt of the shipment. In addition, local customs practises may require you to provide additional information to clear your order. These rules vary by country. Your local government determines duty and customs charges. Please contact your local customs office for more information.

    Selected products are for UK delivery only and cannot be delivered internationally due to customs and duty restrictions.

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