International Delivery

WE ARE NOT CURRENTLY ABLE TO ACCEPT OR DELIVER ORDERS FOR SELECTED LARGE HOMEWARE ITEMS OR GIFT CARDS TO ADDRESSES OUTSIDE THE UK.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

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Click here to see the applicable delivery charges and estimated delivery times for your country.

Orders placed after 14:00 on a Friday, on a Saturday, Sunday or public holiday will be processed the next working day.

Deliveries to addresses outside the UK and within the EU are made by DHL between 9:00 and 20:00 Monday to Friday excluding public holidays. If your delivery date falls on a public holiday, your order will be delivered on the next working day. Once your order has been despatched from our distribution centre, we will email you a tracking number so that you can follow your order at www.dhl.co.uk.

A signature will be required on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.

PLEASE NOTE:

French Connection cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.

For your safety and security we do not currently deliver to collection points such as: PO Boxes, Amazon lockers, Collect Plus, Parcel Motel. If you nominate a collection point as your delivery address, we cannot accept responsibility if you fail to receive the order.

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PLEASE SEE TERMS FOR DELIVERY TO RUSSIA HERE

Click here to see the applicable delivery charges and estimated delivery times for your country.

Orders placed after 14:00 on a Friday, on a Saturday, Sunday or public holiday will be processed the next working day.

Deliveries to addresses in the Channel Islands are made by Royal Mail from 7:00 until 20:00 Monday to Friday excluding public holidays. Unfortunately, they are not currently trackable. We will, however, send you an email once your parcel has been despatched from our distribution centre to let you know that your order is on its way.

Deliveries to all other addresses outside the EU are made by DHL between 9:00 and 20:00 Monday to Friday excluding public holidays. Once your order has been despatched from our distribution centre, we will email you a tracking number so that you can follow your order at www.dhl.co.uk.

Deliveries to countries outside the EU may be subject to customs clearance and import thresholds which are the responsibility of the customer. If tax and duties apply, you will need to pay these to release your order.

PLEASE NOTE:

Deliveries made by DHL will require a signature on delivery. Deliveries made by Royal Mail, may require a signature on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.

French Connection cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.

For your safety and security we do not currently deliver to collection points such as: PO Boxes, Amazon lockers, Collect Plus, Parcel Motel. If you nominate a collection point as your delivery address, we cannot accept responsibility if you fail to receive the order.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

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Destination	Delivery Zone	1-4 Items	Estimated Delivery Time (in working days Mon - Fri)	Last Collection for Delivery on/before 24th Dec	Last Collection for Delivery on/before 31st Dec
Afghanistan	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Albania	Zone 1	£10 / €12	1 - 5	18/12/2018	20/12/2018
Algeria	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
American Samoa	Zone 2	£14 / €17	4 - 8	13/12/2018	19/12/2018
Andorra	Europe	£8 / €9	1 - 5	14/12/2018	29/12/2018
Angola	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Anguilla	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Antigua	Zone 2	£14 / €17	2 - 6	14/12/2018	19/12/2018
Argentina	Zone 2	£14 / €17	4 - 8	18/12/2018	20/12/2018
Armenia	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Aruba	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Australia	Zone 2	£14 / €17	4 - 8	18/12/2018	20/12/2018
Austria	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Azerbaijan	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Bahamas	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Bahrain	Zone 2	£14 / €17	2 - 6	19/12/2018	20/12/2018
Bangladesh	Zone 2	£14 / €17	2 - 6	14/12/2018	19/12/2018
Barbados	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Belarus	Zone 1	£10 / €12	1 - 5	13/12/2018	19/12/2018
Belgium	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Belize	Zone 2	£14 / €17	4 - 8	18/12/2018	20/12/2018
Benin	Zone 2	£14 / €17	2 - 6	19/12/2018	20/12/2018
Bermuda	Zone 2	£14 / €17	2 - 6	14/12/2018	19/12/2018
Bhutan	Zone 2	£17 / €17	4 - 8	17/12/2018	20/12/2018
Bolivia	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Bosnia Herzegovina	Zone 1	£10 / €12	1 - 5	13/12/2018	19/12/2018
Botswana	Zone 2	£14 / €17	2 - 6	14/12/2018	19/12/2018
Brazil	Zone 2	£14 / €17	2 - 6	18/12/2018	18/12/2018
Brunei	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Bulgaria	Europe	£8 / €9	1 - 5	19/12/2018	20/12/2018
Burkina Faso	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Burundi	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Cambodia	Zone 2	£14 / €17	2 - 6	19/12/2018	20/12/2018
Cameroon	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Canada	Zone 1	£10 / €12	2 - 6	19/12/2018	20/12/2018
Canary Islands	Zone 1	£10 / €12	2 - 6	14/12/2018	19/12/2018
Cape Verde Islands	Zone 2	£14 / €17	2 - 6	14/12/2018	19/12/2018
Cayman Islands	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Central African Republic	Zone 2	£14 / €17	4 - 8	13/12/2018	19/12/2018
Chad	Zone 2	£14 / €17	4 - 8	13/12/2018	19/12/2018
Channel Islands	Zone 1	£14 / €17	4 - 8	20/12/2018	27/12/2018
Chile	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
China, Peoples Republic	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Colombia	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Comoros Islands	Zone 2	£14 / €17	2 - 6	14/12/2018	19/12/2018
Congo	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Congo, Democratic Republic	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Cook Islands	Zone 2	£14 / €17	2 - 6	14/12/2018	19/12/2018
Costa Rica	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Croatia	Zone 1	£8 / €9	1 - 5	19/12/2018	20/12/2018
Cuba	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Curacao	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Cyprus	Europe	£8 / €9	1 - 5	19/12/2018	20/12/2018
Czech Republic	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Denmark	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Djibouti	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Dominica	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Dominican Republic	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
East Timor	Zone 2	£14 / €17	4 - 8	13/12/2018	19/12/2018
Ecuador	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Egypt	Zone 2	£14 / €17	2 - 6	19/12/2018	20/12/2018
El Salvador	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Equatorial Guinea	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Eritrea	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Estonia	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Ethiopia	Zone 2	£14 / €17	2 - 6	19/12/2018	20/12/2018
Falkland Islands	Zone 2	£14 / €17	4 - 8	13/12/2018	19/12/2018
Faroe Islands	Zone 2	£14 / €17	2 - 6	20/12/2018	27/12/2018
Fiji	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Finland	Europe	£8 / €9	1 - 5	19/12/2018	20/12/2018
France	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
French Guiana	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Gabon	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Gambia	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Georgia	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Germany	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Ghana	Zone 2	£14 / €17	2 - 6	19/12/2018	20/12/2018
Gibraltar	Zone 1	£10 / €12	1 - 5	18/12/2018	20/12/2018
Greece	Europe	£8 / €9	1 - 5	19/12/2018	20/12/2018
Greenland	Zone 2	£14 / €17	2 - 6	20/12/2018	27/12/2018
Grenada	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Guadeloupe	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Guam	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Guatemala	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Guinea Republic	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Guinea-Bissau	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Guyana	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Haiti	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Honduras Republic	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Hong Kong	Zone 2	£14 / €17	2 - 6	19/12/2018	20/12/2018
Hungary	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Iceland	Zone 1	£10 / €12	1 - 5	19/12/2018	20/12/2018
India	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Indonesia	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Iran	Zone 2	£14 / €17	2 - 6	14/12/2018	19/12/2018
Iraq	Zone 2	£14 / €17	4 - 8	13/12/2018	19/12/2018
Ireland, Republic of	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Israel	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Italy	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Ivory Coast	Zone 2	£14 / €17	2 - 6	19/12/2018	20/12/2018
Jamaica	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Japan	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Jordan	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Kazakhstan	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Kenya	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Kiribati	Zone 2	£14 / €17	4 - 8	13/12/2018	19/12/2018
Korea, D.P.R of (North)	Zone 2	£14 / €17	4 - 8	13/12/2018	19/12/2018
Korea, Republic of (South)	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Kosovo	Zone 2	£14 / €17	2 - 6	14/12/2018	19/12/2018
Kuwait	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Kyrgyzstan	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Laos Peoples Democratic Republic	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Latvia	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Lebanon	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Lesotho	Zone 2	£14 / €17	2 - 6	14/12/2018	19/12/2018
Liberia	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Libya	Zone 2	£14 / €17	2 - 6	14/12/2018	19/12/2018
Liechtenstein	Zone 1	£10 / €12	1 - 5	20/12/2018	27/12/2018
Lithuania	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Luxembourg	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Macau	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Macedonia	Zone 1	£10 / €12	1 - 5	13/12/2018	19/12/2018
Madagascar	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Malawi	Zone 2	£14 / €17	2 - 6	14/12/2018	19/12/2018
Malaysia	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Maldives	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Mali	Zone 2	£14 / €17	2 - 6	14/12/2018	19/12/2018
Malta	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Marshall Islands	Zone 2	£14 / €17	4 - 8	13/12/2018	19/12/2018
Martinique	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Mauritania	Zone 2	£14 / €17	2 - 6	14/12/2018	19/12/2018
Mauritius	Zone 2	£14 / €17	2 - 6	19/12/2018	20/12/2018
Mayotte	Zone 2	£14 / €17	4 - 8	13/12/2018	19/12/2018
Mexico	Zone 1	£10 / €12	2 - 6	18/12/2018	20/12/2018
Micronesia, Federal States Of	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Moldova	Zone 1	£10 / €12	2 - 6	18/12/2018	20/12/2018
Monaco	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Mongolia	Zone 2	£14 / €17	2 - 6	14/12/2018	19/12/2018
Montenegro	Zone 1	£10 / €12	1 - 5	18/12/2018	20/12/2018
Montserrat	Zone 2	£14 / €17	4 - 8	13/12/2018	19/12/2018
Morocco	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Mozambique	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Myanmar (Burma)	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Namibia	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Nauru, Republic of	Zone 2	£14 / €17	4 - 8	13/12/2018	19/12/2018
Nepal	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Netherlands	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Netherlands Antilles	Zone 2	£14 / €17	2 - 6	20/12/2018	27/12/2018
Nevis	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
New Caledonia	Zone 2	£14 / €17	4 - 8	13/12/2018	19/12/2018
New Zealand	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Nicaragua	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Niger	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Nigeria	Zone 2	£14 / €17	2 - 6	19/12/2018	20/12/2018
Niue	Zone 2	£14 / €17	4 - 8	13/12/2018	19/12/2018
Norway	Zone 1	£10 / €12	1 - 5	19/12/2018	20/12/2018
Oman	Zone 2	£14 / €17	2 - 6	19/12/2018	20/12/2018
Pakistan	Zone 2	£14 / €17	2 - 6	19/12/2018	20/12/2018
Palau	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Panama	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Papua New Guinea	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Paraguay	Zone 2	£14 / €17	2 - 6	14/12/2018	19/12/2018
Peru	Zone 2	£14 / €17	2 - 6	14/12/2018	19/12/2018
Philippines	Zone 2	£14 / €17	2 - 6	14/12/2018	19/12/2018
Poland	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Portugal	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Puerto Rico	Zone 2	£14 / €17	2 - 6	19/12/2018	20/12/2018
Qatar	Zone 2	£14 / €17	2 - 6	19/12/2018	20/12/2018
Reunion, Island of	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Romania	Europe	£8 / €9	1 - 5	19/12/2018	20/12/2018
Russian Federation [*]	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Rwanda	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Samoa	Zone 2	£14 / €17	4 - 8	13/12/2018	19/12/2018
San Marino	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Sao Tome & Principe	Zone 2	£14 / €17	4 - 8	13/12/2018	19/12/2018
Saudi Arabia	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Senegal	Zone 2	£14 / €17	2 - 6	14/12/2018	19/12/2018
Serbia	Zone 1	£10 / €12	1 - 5	19/12/2018	20/12/2018
Seychelles	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Sierra Leone	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Singapore	Zone 2	£14 / €17	2 - 6	19/12/2018	20/12/2018
Slovakia	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Slovenia	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Soloman Islands	Zone 2	£14 / €17	4 - 8	13/12/2018	19/12/2018
Somalia	Zone 2	£14 / €17	4 - 8	13/12/2018	19/12/2018
Somaliland, Republic of	Zone 2	£14 / €17	4 - 8	13/12/2018	19/12/2018
South Africa	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
South Sudan	Zone 2	£14 / €17	2 - 6	14/12/2018	19/12/2018
Spain	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Sri Lanka	Zone 2	£14 / €17	2 - 6	19/12/2018	20/12/2018
St Barthelemy	Zone 2	£14 / €17	4 - 8	17/12/2018	20/12/2018
St Eustatius	Zone 2	£14 / €17	4 - 8	17/12/2018	20/12/2018
St Kitts	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
St Lucia	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
St Maarten	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
St Vincent	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Sudan	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Suriname	Zone 2	£14 / €17	4 - 8	17/12/2018	20/12/2018
Swaziland	Zone 2	£14 / €17	2 - 6	14/12/2018	19/12/2018
Sweden	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Switzerland	Zone 1	£10 / €12	1 - 5	20/12/2018	27/12/2018
Syria	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Tahiti	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Taiwan	Zone 2	£14 / €17	2 - 6	19/12/2018	20/12/2018
Tajikistan	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Tanzania	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Thailand	Zone 2	£14 / €17	2 - 6	19/12/2018	20/12/2018
Togo	Zone 2	£14 / €17	2 - 6	19/12/2018	20/12/2018
Tonga	Zone 2	£14 / €17	4 - 8	13/12/2018	19/12/2018
Trinidad & Tobago	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Tunisia	Zone 1	£10 / €12	2 - 6	20/12/2018	27/12/2018
Turkey	Zone 1	£10 / €12	1 - 5	18/12/2018	20/12/2018
Turkmenistan	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Turks & Caicos Islands	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Tuvalu	Zone 2	£14 / €17	4 - 8	13/12/2018	19/12/2018
Uganda	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Ukraine	Zone 2	£14 / €17	2 - 6	19/12/2018	20/12/2018
United Arab Emirates	Zone 2	£14 / €17	2 - 6	19/12/2018	20/12/2018
United Kingdom	Europe	£8 / €9	1 - 5	20/12/2018	27/12/2018
Uruguay	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
USA	Zone 1	£10 / €12	2 - 6	19/12/2018	20/12/2018
Uzbekistan	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Vanuatu	Zone 2	£14 / €17	4 - 8	13/12/2018	19/12/2018
Venezuela	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Vietnam	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Virgin Islands, British	Zone 2	£14 / €17	2 - 6	18/12/2018	20/12/2018
Virgin Islands, US	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Yemen	Zone 2	£14 / €17	2 - 6	13/12/2018	19/12/2018
Zambia	Zone 2	£14 / €17	2 - 6	17/12/2018	20/12/2018
Zimbabwe	Zone 2	£14 / €17	2 - 6	14/12/2018	19/12/2018

PLEASE ALSO SEE TERMS AND CONDITIONS APPLICABLE TO INTERNATIONAL SHIPPING.

We are only able to deliver orders to registered business addresses due to restrictions set by the Russian Federation Government & Customs Authority. We are not able to deliver orders to any residential addresses in Russia.

Deliveries to Russia are made via Royal Mail and handed to the Russian Federation's local postal service on arrival. As a result delays can occur and deliveries can take up to 14 working days to arrive.

Deliveries to Russia are subject to customs clearance and import thresholds. You may be asked to pay tax and duties to release your order if these apply.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

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Taiwan Customs have announced plans to verify the authenticity of the names of importers during the import clearance process. This is to enforce regulations which restrict the frequency of imports.

Please note that this verification will only apply to low value Business-to-Consumer (B2C) shipments i.e. CIF value NTD50,000 (USD1,666) and below. Business-to-Business (B2B) shipments are excluded. In order for Customs to be able to verify the authenticity of the names:

All non-B2B importers need to register on the following government platform https://eccs.tradevan.com.tw/ with the following information required:

Full Name.

Local Taiwan Phone number (note: the platform will verify local phone numbers only).

Local Taiwan ID number (for Taiwanese citizens) or resident certificate number or passport number (for non-Taiwanese citizens, only apply for local phone number owner).

Address where shipments will be sent to.

Once registered, Customs will use the local telephone numbers of importers which are included in the shipment details to verify the authenticity of the importer.

B2C shipments whose importers are not registered may experience higher inspection rate on import, hence subjected to potential delays.

Please ensure the following in order to prevent unnecessary delays:

Ensure that we have consignee’s local phone numbers for their shipments to Taiwan.

Please communicate to customers to register in Taiwan as soon as possible.

If a local phone number cannot be provided, the shipment will possibly be on hold and pending additional information obtained by the local DHL Taiwan team from the receiver.

Detailed processes and go-live plans have yet to be shared by Customs however, a trial is planned in July 2018 to test this for low value dutiable shipments only (i.e. with a value between NTD2,000-NTD50,000).

 

	Trial Run	Official Launch
Period	21 Sep - 31 Dec 2018	01 Jan 2019
Scope	B2C Low Value Dutiable shipment (value TWD 2,001-50,000)	B2C Low Value Dutiable and De minimis shipment (value TWD <=50,000)
Impact to Import Clearance	1. Phone number will be mandatory field for declaration. 2. If phone number has been registered on registration platform, shipment will be cleared and released as per normal process. → TW Customs will randomly check 2% of shipment and seek for consignee's confirmation via SMS or website. Consignees who do not confirm in 7 days, could be included in blacklist, which have higher probability to be inspected in the future. 3. If phone number has NOT been registered on registration platform, DHL has to get ID and POA from consignees for clearance. → TW Customs will inspect additional 2% of shipment and will cause clearance delay.
Registration Platform	- Platform 1: EZWAY APP (available on Andriod and iOS) - Register by: Mobile phone number - Constraints: 1) The mobile phone number needs to be owned by individual 2) Mobile phone needs to be connected to internet via 3G/4G wireless network (can NOT be WIFI). - Platform 2: Registration website - Website: https://eccs.tradevan.com.tw/APISSO/ECCS - Register by: Citizen Digital Certificate - Constraints: Need to have Citizen Digital Certificate
Action Required by B2C Shipper	Provide complete and valid phone number (mobile phone number is preferred) in shipment details.
Action Required by B2C Consignee	Please ensure TW consignees register with their details and phone number to enable faster clearance. (Mobile phone number registration via EZWAY APP is more recommended.) Future network alert to follow when more info available.

 

 

Information Platform	Type	Link
Government's Website	News letter Information	https://web.customs.gov.tw/News_Content.aspx?n=F55943A3BAA86A6A&sms=1095B63D0846032B&s=E6FAB19CF6108374 https://web.customs.gov.tw/cp.aspx?n=88C3016BD909355C
DHL TW Official Website	Chinese version announcement: English version announcement:	http://www.dhl.com.tw/zt/important_information/092917.html http://www.dhl.com.tw/en/important_information/092917.html

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Deliveries to addresses within the European Union: all applicable import taxes, sales taxes and duties are included in the price of the order.

Deliveries to addresses in the Channel Islands: All applicable import duties, clearance fees and other additional charges are the responsibility of the customer and will need to be paid by the customer on receipt of the shipment.

Deliveries to all other addresses outside the European Union: all applicable import duties, clearance fees, brokerage fees, local sales taxes or other additional charges are the responsibility of the customer and will need to be paid by the customer on receipt of the shipment. In addition, local customs practises may require you to provide additional information to clear your order. These rules vary by country. Your local government determines duty and customs charges. Please contact your local customs office for more information.

Selected products are for UK delivery only and cannot be delivered internationally due to customs and duty restrictions.

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