Deliveries outside the UK

WE ARE NOT CURRENTLY ABLE TO ACCEPT OR DELIVER ORDERS FOR SELECTED LARGE HOMEWARE ITEMS OR GIFT CARDS TO ADDRESSES OUTSIDE THE UK.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

DELIVERY TO COUNTRIES WITHIN THE EU

• Click here to see the applicable delivery charges and estimated delivery times for your country.
• Orders placed after 14:00 on a Friday, on a Saturday, Sunday or public holiday will be processed the next working day.
• Deliveries to addresses outside the UK and within the EU are made by DHL between 9:00 and 20:00 Monday to Friday excluding public holidays. If your delivery date falls on a public holiday, your order will be delivered on the next working day. Once your order has been despatched from our distribution centre, we will email you a tracking number so that you can follow your order at www.dhl.co.uk.
• A signature will be required on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.

PLEASE NOTE:

• French Connection cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.
• For your safety and security we do not currently deliver to collection points such as: PO Boxes, Amazon lockers, Collect Plus, Parcel Motel. If you nominate a collection point as your delivery address, we cannot accept responsibility if you fail to receive the order.

DELIVERY TO COUNTRIES OUTSIDE THE EU

PLEASE SEE TERMS FOR DELIVERY TO RUSSIA HERE

• Click here to see the applicable delivery charges and estimated delivery times for your country.
• Orders placed after 14:00 on a Friday, on a Saturday, Sunday or public holiday will be processed the next working day.
• Deliveries to addresses in the Channel Islands are made by Royal Mail from 7:00 until 20:00 Monday to Friday excluding public holidays. Unfortunately, they are not currently trackable. We will, however, send you an email once your parcel has been despatched from our distribution centre to let you know that your order is on its way.
• Deliveries to all other addresses outside the EU are made by DHL between 9:00 and 20:00 Monday to Friday excluding public holidays. Once your order has been despatched from our distribution centre, we will email you a tracking number so that you can follow your order at www.dhl.co.uk.
• Deliveries to countries outside the EU may be subject to customs clearance and import thresholds which are the responsibility of the customer. If tax and duties apply, you will need to pay these to release your order.

PLEASE NOTE:

• Deliveries made by DHL will require a signature on delivery. Deliveries made by Royal Mail, may require a signature on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.
• French Connection cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.
• For your safety and security we do not currently deliver to collection points such as: PO Boxes, Amazon lockers, Collect Plus, Parcel Motel. If you nominate a collection point as your delivery address, we cannot accept responsibility if you fail to receive the order.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

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Delivery To Russia
PLEASE ALSO SEE TERMS AND CONDITIONS APPLICABLE TO INTERNATIONAL SHIPPING.

• We are only able to deliver orders to registered business addresses due to restrictions set by the Russian Federation Government & Customs Authority. We are not able to deliver orders to any residential addresses in Russia.
• Deliveries to Russia are made via Royal Mail and handed to the Russian Federation's local postal service on arrival. As a result delays can occur and deliveries can take up to 14 working days to arrive.
• Deliveries to Russia are subject to customs clearance and import thresholds. You may be asked to pay tax and duties to release your order if these apply.

DUTY & CUSTOMS

• Deliveries to addresses within the European Union: all applicable import taxes, sales taxes and duties are included in the price of the order.
• Deliveries to addresses in the Channel Islands: All applicable import duties, clearance fees and other additional charges are the responsibility of the customer and will need to be paid by the customer on receipt of the shipment.
• Deliveries to all other addresses outside the European Union: all applicable import duties, clearance fees, brokerage fees, local sales taxes or other additional charges are the responsibility of the customer and will need to be paid by the customer on receipt of the shipment. In addition, local customs practises may require you to provide additional information to clear your order. These rules vary by country. Your local government determines duty and customs charges. Please contact your local customs office for more information.
• Selected products are for UK delivery only and cannot be delivered internationally due to customs and duty restrictions.