International Delivery

Deliveries outside the UK

WE ARE NOT CURRENTLY ABLE TO ACCEPT OR DELIVER ORDERS FOR SELECTED LARGE HOMEWARE ITEMS OR GIFT CARDS TO ADDRESSES OUTSIDE THE UK.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

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DELIVERY TO COUNTRIES WITHIN THE EU

Click here to see the applicable delivery charges and estimated delivery times for your country.

Orders placed after 14:00 on a Friday, on a Saturday, Sunday or public holiday will be processed the next working day.

Deliveries to addresses outside the UK and within the EU are made by DHL between 9:00 and 20:00 Monday to Friday excluding public holidays. If your delivery date falls on a public holiday, your order will be delivered on the next working day. Once your order has been despatched from our distribution centre, we will email you a tracking number so that you can follow your order at www.dhl.co.uk.

A signature will be required on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign. Looking for delivery to Italy? Please select the Italian website from the top left navigation or click here.

DHL on-demand: DHL on-demand delivery is a self-service delivery and re-delivery platform. It’s an innovative DHL Express service designed to reduce failed delivery attempts and improve the customer experience. SMS and email messages keep customers informed of estimated delivery dates and gives them the opportunity to choose from six delivery options via the On Demand Delivery website.

PLEASE NOTE:

French Connection cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.

For your safety and security we do not currently deliver to collection points such as: PO Boxes, Amazon lockers, Collect Plus, Parcel Motel. If you nominate a collection point as your delivery address, we cannot accept responsibility if you fail to receive the order.

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DELIVERY TO COUNTRIES OUTSIDE THE EU

PLEASE SEE TERMS FOR DELIVERY TO RUSSIA HERE

Click here to see the applicable delivery charges and estimated delivery times for your country.

Orders placed after 14:00 on a Friday, on a Saturday, Sunday or public holiday will be processed the next working day.

Deliveries to addresses in the Channel Islands are made by Royal Mail from 7:00 until 20:00 Monday to Friday excluding public holidays. Unfortunately, they are not currently trackable. We will, however, send you an email once your parcel has been despatched from our distribution centre to let you know that your order is on its way.

Deliveries to all other addresses outside the EU are made by DHL between 9:00 and 20:00 Monday to Friday excluding public holidays. Once your order has been despatched from our distribution centre, we will email you a tracking number so that you can follow your order at www.dhl.co.uk.

DHL on-demand: DHL on-demand delivery is a self-service delivery and re-delivery platform. It’s an innovative DHL Express service designed to reduce failed delivery attempts and improve the customer experience. SMS and email messages keep customers informed of estimated delivery dates and gives them the opportunity to choose from six delivery options via the On Demand Delivery website..

Deliveries to countries outside the EU may be subject to customs clearance and import thresholds which are the responsibility of the customer. If tax and duties apply, you will need to pay these to release your order.

PLEASE NOTE:

Deliveries made by DHL will require a signature on delivery. Deliveries made by Royal Mail, may require a signature on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.

French Connection cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.

For your safety and security we do not currently deliver to collection points such as: PO Boxes, Amazon lockers, Collect Plus, Parcel Motel. If you nominate a collection point as your delivery address, we cannot accept responsibility if you fail to receive the order.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

DELIVERY Table

Destination Delivery Zone 1-4 Items Estimated Delivery Time
(in working days Mon - Fri) 		Last Collection for
Delivery on/before
24th Dec 		Last Collection for
Delivery on/before
31st Dec
Afghanistan Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Albania Zone 1 £10 / €12 1 - 5 18/12/2018 20/12/2018
Algeria Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
American Samoa Zone 2 £14 / €17 4 - 8 13/12/2018 19/12/2018
Andorra Europe £8 / €9 1 - 5 14/12/2018 29/12/2018
Angola Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Anguilla Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Antigua Zone 2 £14 / €17 2 - 6 14/12/2018 19/12/2018
Argentina Zone 2 £14 / €17 4 - 8 18/12/2018 20/12/2018
Armenia Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Aruba Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Australia Zone 2 £14 / €17 4 - 8 18/12/2018 20/12/2018
Austria Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
Azerbaijan Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Bahamas Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Bahrain Zone 2 £14 / €17 2 - 6 19/12/2018 20/12/2018
Bangladesh Zone 2 £14 / €17 2 - 6 14/12/2018 19/12/2018
Barbados Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Belarus Zone 1 £10 / €12 1 - 5 13/12/2018 19/12/2018
Belgium Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
Belize Zone 2 £14 / €17 4 - 8 18/12/2018 20/12/2018
Benin Zone 2 £14 / €17 2 - 6 19/12/2018 20/12/2018
Bermuda Zone 2 £14 / €17 2 - 6 14/12/2018 19/12/2018
Bhutan Zone 2 £17 / €17 4 - 8 17/12/2018 20/12/2018
Bolivia Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Bosnia Herzegovina Zone 1 £10 / €12 1 - 5 13/12/2018 19/12/2018
Botswana Zone 2 £14 / €17 2 - 6 14/12/2018 19/12/2018
Brazil Zone 2 £14 / €17 2 - 6 18/12/2018 18/12/2018
Brunei Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Bulgaria Europe £8 / €9 1 - 5 19/12/2018 20/12/2018
Burkina Faso Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Burundi Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Cambodia Zone 2 £14 / €17 2 - 6 19/12/2018 20/12/2018
Cameroon Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Canada Zone 1 £10 / €12 2 - 6 19/12/2018 20/12/2018
Canary Islands Zone 1 £10 / €12 2 - 6 14/12/2018 19/12/2018
Cape Verde Islands Zone 2 £14 / €17 2 - 6 14/12/2018 19/12/2018
Cayman Islands Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Central African Republic Zone 2 £14 / €17 4 - 8 13/12/2018 19/12/2018
Chad Zone 2 £14 / €17 4 - 8 13/12/2018 19/12/2018
Channel Islands Zone 1 £14 / €17 4 - 8 20/12/2018 27/12/2018
Chile Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
China, Peoples Republic Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Colombia Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Comoros Islands Zone 2 £14 / €17 2 - 6 14/12/2018 19/12/2018
Congo Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Congo, Democratic Republic Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Cook Islands Zone 2 £14 / €17 2 - 6 14/12/2018 19/12/2018
Costa Rica Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Croatia Zone 1 £8 / €9 1 - 5 19/12/2018 20/12/2018
Cuba Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Curacao Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Cyprus Europe £8 / €9 1 - 5 19/12/2018 20/12/2018
Czech Republic Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
Denmark Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
Djibouti Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Dominica Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Dominican Republic Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
East Timor Zone 2 £14 / €17 4 - 8 13/12/2018 19/12/2018
Ecuador Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Egypt Zone 2 £14 / €17 2 - 6 19/12/2018 20/12/2018
El Salvador Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Equatorial Guinea Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Eritrea Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Estonia Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
Ethiopia Zone 2 £14 / €17 2 - 6 19/12/2018 20/12/2018
Falkland Islands Zone 2 £14 / €17 4 - 8 13/12/2018 19/12/2018
Faroe Islands Zone 2 £14 / €17 2 - 6 20/12/2018 27/12/2018
Fiji Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Finland Europe £8 / €9 1 - 5 19/12/2018 20/12/2018
France Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
French Guiana Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Gabon Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Gambia Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Georgia Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Germany Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
Ghana Zone 2 £14 / €17 2 - 6 19/12/2018 20/12/2018
Gibraltar Zone 1 £10 / €12 1 - 5 18/12/2018 20/12/2018
Greece Europe £8 / €9 1 - 5 19/12/2018 20/12/2018
Greenland Zone 2 £14 / €17 2 - 6 20/12/2018 27/12/2018
Grenada Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Guadeloupe Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Guam Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Guatemala Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Guinea Republic Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Guinea-Bissau Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Guyana Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Haiti Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Honduras Republic Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Hong Kong Zone 2 £14 / €17 2 - 6 19/12/2018 20/12/2018
Hungary Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
Iceland Zone 1 £10 / €12 1 - 5 19/12/2018 20/12/2018
India Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Indonesia Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Iran Zone 2 £14 / €17 2 - 6 14/12/2018 19/12/2018
Iraq Zone 2 £14 / €17 4 - 8 13/12/2018 19/12/2018
Ireland, Republic of Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
Israel Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Ivory Coast Zone 2 £14 / €17 2 - 6 19/12/2018 20/12/2018
Jamaica Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Japan Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Jordan Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Kazakhstan Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Kenya Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Kiribati Zone 2 £14 / €17 4 - 8 13/12/2018 19/12/2018
Korea, D.P.R of (North) Zone 2 £14 / €17 4 - 8 13/12/2018 19/12/2018
Korea, Republic of (South) Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Kosovo Zone 2 £14 / €17 2 - 6 14/12/2018 19/12/2018
Kuwait Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Kyrgyzstan Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Laos Peoples Democratic Republic Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Latvia Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
Lebanon Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Lesotho Zone 2 £14 / €17 2 - 6 14/12/2018 19/12/2018
Liberia Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Libya Zone 2 £14 / €17 2 - 6 14/12/2018 19/12/2018
Liechtenstein Zone 1 £10 / €12 1 - 5 20/12/2018 27/12/2018
Lithuania Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
Luxembourg Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
Macau Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Macedonia Zone 1 £10 / €12 1 - 5 13/12/2018 19/12/2018
Madagascar Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Malawi Zone 2 £14 / €17 2 - 6 14/12/2018 19/12/2018
Malaysia Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Maldives Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Mali Zone 2 £14 / €17 2 - 6 14/12/2018 19/12/2018
Malta Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
Marshall Islands Zone 2 £14 / €17 4 - 8 13/12/2018 19/12/2018
Martinique Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Mauritania Zone 2 £14 / €17 2 - 6 14/12/2018 19/12/2018
Mauritius Zone 2 £14 / €17 2 - 6 19/12/2018 20/12/2018
Mayotte Zone 2 £14 / €17 4 - 8 13/12/2018 19/12/2018
Mexico Zone 1 £10 / €12 2 - 6 18/12/2018 20/12/2018
Micronesia, Federal States Of Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Moldova Zone 1 £10 / €12 2 - 6 18/12/2018 20/12/2018
Monaco Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
Mongolia Zone 2 £14 / €17 2 - 6 14/12/2018 19/12/2018
Montenegro Zone 1 £10 / €12 1 - 5 18/12/2018 20/12/2018
Montserrat Zone 2 £14 / €17 4 - 8 13/12/2018 19/12/2018
Morocco Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Mozambique Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Myanmar (Burma) Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Namibia Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Nauru, Republic of Zone 2 £14 / €17 4 - 8 13/12/2018 19/12/2018
Nepal Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Netherlands Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
Netherlands Antilles Zone 2 £14 / €17 2 - 6 20/12/2018 27/12/2018
Nevis Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
New Caledonia Zone 2 £14 / €17 4 - 8 13/12/2018 19/12/2018
New Zealand Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Nicaragua Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Niger Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Nigeria Zone 2 £14 / €17 2 - 6 19/12/2018 20/12/2018
Niue Zone 2 £14 / €17 4 - 8 13/12/2018 19/12/2018
Norway Zone 1 £10 / €12 1 - 5 19/12/2018 20/12/2018
Oman Zone 2 £14 / €17 2 - 6 19/12/2018 20/12/2018
Pakistan Zone 2 £14 / €17 2 - 6 19/12/2018 20/12/2018
Palau Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Panama Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Papua New Guinea Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Paraguay Zone 2 £14 / €17 2 - 6 14/12/2018 19/12/2018
Peru Zone 2 £14 / €17 2 - 6 14/12/2018 19/12/2018
Philippines Zone 2 £14 / €17 2 - 6 14/12/2018 19/12/2018
Poland Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
Portugal Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
Puerto Rico Zone 2 £14 / €17 2 - 6 19/12/2018 20/12/2018
Qatar Zone 2 £14 / €17 2 - 6 19/12/2018 20/12/2018
Reunion, Island of Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Romania Europe £8 / €9 1 - 5 19/12/2018 20/12/2018
Russian Federation [*] Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Rwanda Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Samoa Zone 2 £14 / €17 4 - 8 13/12/2018 19/12/2018
San Marino Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
Sao Tome & Principe Zone 2 £14 / €17 4 - 8 13/12/2018 19/12/2018
Saudi Arabia Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Senegal Zone 2 £14 / €17 2 - 6 14/12/2018 19/12/2018
Serbia Zone 1 £10 / €12 1 - 5 19/12/2018 20/12/2018
Seychelles Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Sierra Leone Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Singapore Zone 2 £14 / €17 2 - 6 19/12/2018 20/12/2018
Slovakia Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
Slovenia Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
Soloman Islands Zone 2 £14 / €17 4 - 8 13/12/2018 19/12/2018
Somalia Zone 2 £14 / €17 4 - 8 13/12/2018 19/12/2018
Somaliland, Republic of Zone 2 £14 / €17 4 - 8 13/12/2018 19/12/2018
South Africa Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
South Sudan Zone 2 £14 / €17 2 - 6 14/12/2018 19/12/2018
Spain Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
Sri Lanka Zone 2 £14 / €17 2 - 6 19/12/2018 20/12/2018
St Barthelemy Zone 2 £14 / €17 4 - 8 17/12/2018 20/12/2018
St Eustatius Zone 2 £14 / €17 4 - 8 17/12/2018 20/12/2018
St Kitts Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
St Lucia Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
St Maarten Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
St Vincent Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Sudan Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Suriname Zone 2 £14 / €17 4 - 8 17/12/2018 20/12/2018
Swaziland Zone 2 £14 / €17 2 - 6 14/12/2018 19/12/2018
Sweden Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
Switzerland Zone 1 £10 / €12 1 - 5 20/12/2018 27/12/2018
Syria Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Tahiti Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Taiwan Zone 2 £14 / €17 2 - 6 19/12/2018 20/12/2018
Tajikistan Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Tanzania Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Thailand Zone 2 £14 / €17 2 - 6 19/12/2018 20/12/2018
Togo Zone 2 £14 / €17 2 - 6 19/12/2018 20/12/2018
Tonga Zone 2 £14 / €17 4 - 8 13/12/2018 19/12/2018
Trinidad & Tobago Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Tunisia Zone 1 £10 / €12 2 - 6 20/12/2018 27/12/2018
Turkey Zone 1 £10 / €12 1 - 5 18/12/2018 20/12/2018
Turkmenistan Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Turks & Caicos Islands Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Tuvalu Zone 2 £14 / €17 4 - 8 13/12/2018 19/12/2018
Uganda Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Ukraine Zone 2 £14 / €17 2 - 6 19/12/2018 20/12/2018
United Arab Emirates Zone 2 £14 / €17 2 - 6 19/12/2018 20/12/2018
United Kingdom Europe £8 / €9 1 - 5 20/12/2018 27/12/2018
Uruguay Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
USA Zone 1 £10 / €12 2 - 6 19/12/2018 20/12/2018
Uzbekistan Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Vanuatu Zone 2 £14 / €17 4 - 8 13/12/2018 19/12/2018
Venezuela Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Vietnam Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Virgin Islands, British Zone 2 £14 / €17 2 - 6 18/12/2018 20/12/2018
Virgin Islands, US Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Yemen Zone 2 £14 / €17 2 - 6 13/12/2018 19/12/2018
Zambia Zone 2 £14 / €17 2 - 6 17/12/2018 20/12/2018
Zimbabwe Zone 2 £14 / €17 2 - 6 14/12/2018 19/12/2018

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Delivery To Russia

PLEASE ALSO SEE TERMS AND CONDITIONS APPLICABLE TO INTERNATIONAL SHIPPING.

We are only able to deliver orders to registered business addresses due to restrictions set by the Russian Federation Government & Customs Authority. We are not able to deliver orders to any residential addresses in Russia.

Deliveries to Russia are made via Royal Mail and handed to the Russian Federation's local postal service on arrival. As a result delays can occur and deliveries can take up to 14 working days to arrive.

Deliveries to Russia are subject to customs clearance and import thresholds. You may be asked to pay tax and duties to release your order if these apply.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

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Delivery To Taiwan

Taiwan Customs have announced plans to verify the authenticity of the names of importers during the import clearance process. This is to enforce regulations which restrict the frequency of imports.

Please note that this verification will only apply to low value Business-to-Consumer (B2C) shipments i.e. CIF value NTD50,000 (USD1,666) and below. Business-to-Business (B2B) shipments are excluded. In order for Customs to be able to verify the authenticity of the names:

All non-B2B importers need to register on the following government platform https://eccs.tradevan.com.tw/ with the following information required:

Full Name.

Local Taiwan Phone number (note: the platform will verify local phone numbers only).

Local Taiwan ID number (for Taiwanese citizens) or resident certificate number or passport number (for non-Taiwanese citizens, only apply for local phone number owner).

Address where shipments will be sent to.

Once registered, Customs will use the local telephone numbers of importers which are included in the shipment details to verify the authenticity of the importer.

B2C shipments whose importers are not registered may experience higher inspection rate on import, hence subjected to potential delays.

Please ensure the following in order to prevent unnecessary delays:

Ensure that we have consignee’s local phone numbers for their shipments to Taiwan.

Please communicate to customers to register in Taiwan as soon as possible.

If a local phone number cannot be provided, the shipment will possibly be on hold and pending additional information obtained by the local DHL Taiwan team from the receiver.

Detailed processes and go-live plans have yet to be shared by Customs however, a trial is planned in July 2018 to test this for low value dutiable shipments only (i.e. with a value between NTD2,000-NTD50,000).

 

 

Trial Run

Official Launch

Period

21 Sep - 31 Dec 2018

01 Jan 2019

Scope

B2C
Low Value Dutiable shipment
(value TWD 2,001-50,000)

B2C
Low Value Dutiable
and De minimis shipment
(value TWD <=50,000)

Impact to Import Clearance

1. Phone number will be mandatory field for declaration.

2. If phone number has been registered on registration platform, shipment will be cleared and released as per normal process.
→ TW Customs will randomly check 2% of shipment and seek for consignee's confirmation via SMS or website. Consignees who do not confirm in 7 days, could be included in blacklist, which have higher probability to be inspected in the future.

3. If phone number has NOT been registered on registration platform, DHL has to get ID and POA from consignees for clearance.
→ TW Customs will inspect additional 2% of shipment and will cause clearance delay.

Registration Platform

- Platform 1: EZWAY APP (available on Andriod and iOS)
- Register by: Mobile phone number
- Constraints:
1) The mobile phone number needs to be owned by individual
2) Mobile phone needs to be connected to internet via 3G/4G wireless network (can NOT be WIFI).

- Platform 2: Registration website
- Website: https://eccs.tradevan.com.tw/APISSO/ECCS
- Register by: Citizen Digital Certificate
- Constraints:
Need to have Citizen Digital Certificate

Action Required by B2C Shipper

Provide complete and valid phone number (mobile phone number is preferred) in shipment details.

Action Required by B2C Consignee

Please ensure TW consignees register with their details and phone number to enable faster clearance. (Mobile phone number registration via EZWAY APP is more recommended.)
Future network alert to follow when more info available.

 

 

Information Platform

Type

Link

Government's Website

News letter


Information

https://web.customs.gov.tw/News_Content.aspx?n=F55943A3BAA86A6A&sms=1095B63D0846032B&s=E6FAB19CF6108374


https://web.customs.gov.tw/cp.aspx?n=88C3016BD909355C

DHL TW Official Website

Chinese version announcement:


English version announcement:

http://www.dhl.com.tw/zt/important_information/092917.html


http://www.dhl.com.tw/en/important_information/092917.html

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DUTY & CUSTOMS

Deliveries to addresses within the European Union: all applicable import taxes, sales taxes and duties are included in the price of the order.

Deliveries to addresses in the Channel Islands: All applicable import duties, clearance fees and other additional charges are the responsibility of the customer and will need to be paid by the customer on receipt of the shipment.

Deliveries to all other addresses outside the European Union: all applicable import duties, clearance fees, brokerage fees, local sales taxes or other additional charges are the responsibility of the customer and will need to be paid by the customer on receipt of the shipment. In addition, local customs practises may require you to provide additional information to clear your order. These rules vary by country. Your local government determines duty and customs charges. Please contact your local customs office for more information.

Selected products are for UK delivery only and cannot be delivered internationally due to customs and duty restrictions.

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