International Delivery

WE ARE NOT CURRENTLY ABLE TO ACCEPT OR DELIVER ORDERS FOR SELECTED LARGE HOMEWARE ITEMS OR GIFT CARDS TO ADDRESSES OUTSIDE THE UK.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

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Click here to see the applicable delivery charges and estimated delivery times for your country.

Orders placed after 14:00 on a Friday, on a Saturday, Sunday or public holiday will be processed the next working day.

Deliveries to addresses outside the UK and within the EU are made by DHL between 9:00 and 20:00 Monday to Friday excluding public holidays. If your delivery date falls on a public holiday, your order will be delivered on the next working day. Once your order has been despatched from our distribution centre, we will email you a tracking number so that you can follow your order at www.dhl.co.uk.

A signature will be required on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.

PLEASE NOTE:

French Connection cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.

For your safety and security we do not currently deliver to collection points such as: PO Boxes, Amazon lockers, Collect Plus, Parcel Motel. If you nominate a collection point as your delivery address, we cannot accept responsibility if you fail to receive the order.

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PLEASE SEE TERMS FOR DELIVERY TO RUSSIA HERE

Click here to see the applicable delivery charges and estimated delivery times for your country.

Orders placed after 14:00 on a Friday, on a Saturday, Sunday or public holiday will be processed the next working day.

Deliveries to addresses in the Channel Islands are made by Royal Mail from 7:00 until 20:00 Monday to Friday excluding public holidays. Unfortunately, they are not currently trackable. We will, however, send you an email once your parcel has been despatched from our distribution centre to let you know that your order is on its way.

Deliveries to all other addresses outside the EU are made by DHL between 9:00 and 20:00 Monday to Friday excluding public holidays. Once your order has been despatched from our distribution centre, we will email you a tracking number so that you can follow your order at www.dhl.co.uk.

Deliveries to countries outside the EU may be subject to customs clearance and import thresholds which are the responsibility of the customer. If tax and duties apply, you will need to pay these to release your order.

PLEASE NOTE:

Deliveries made by DHL will require a signature on delivery. Deliveries made by Royal Mail, may require a signature on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.

French Connection cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.

For your safety and security we do not currently deliver to collection points such as: PO Boxes, Amazon lockers, Collect Plus, Parcel Motel. If you nominate a collection point as your delivery address, we cannot accept responsibility if you fail to receive the order.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

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Destination	Delivery Zone	1-4 Items	Estimated Delivery Time (in working days Mon - Fri)
Afghanistan	Zone 2	£14 / €17	2 - 6
Albania	Zone 1	£10 / €12	1 - 5
Algeria	Zone 2	£14 / €17	2 - 6
American Samoa	Zone 2	£14 / €17	4 - 8
Andorra	Europe	£8 / €9	1 - 5
Angola	Zone 2	£14 / €17	2 - 6
Anguilla	Zone 2	£14 / €17	2 - 6
Antigua	Zone 2	£14 / €17	2 - 6
Argentina	Zone 2	£14 / €17	4 - 8
Armenia	Zone 2	£14 / €17	2 - 6
Aruba	Zone 2	£14 / €17	2 - 6
Australia	Zone 2	£14 / €17	4 - 8
Austria	Europe	£8 / €9	1 - 5
Azerbaijan	Zone 2	£14 / €17	2 - 6
Bahamas	Zone 2	£14 / €17	2 - 6
Bahrain	Zone 2	£14 / €17	2 - 6
Bangladesh	Zone 2	£14 / €17	2 - 6
Barbados	Zone 2	£14 / €17	2 - 6
Belarus	Zone 1	£10 / €12	1 - 5
Belgium	Europe	£8 / €9	1 - 5
Belize	Zone 2	£14 / €17	4 - 8
Benin	Zone 2	£14 / €17	2 - 6
Bermuda	Zone 2	£14 / €17	2 - 6
Bhutan	Zone 2	£17 / €17	4 - 8
Bolivia	Zone 2	£14 / €17	2 - 6
Bosnia Herzegovina	Zone 1	£10 / €12	1 - 5
Botswana	Zone 2	£14 / €17	2 - 6
Brazil	Zone 2	£14 / €17	2 - 6
Brunei	Zone 2	£14 / €17	2 - 6
Bulgaria	Europe	£8 / €9	1 - 5
Burkina Faso	Zone 2	£14 / €17	2 - 6
Burundi	Zone 2	£14 / €17	2 - 6
Cambodia	Zone 2	£14 / €17	2 - 6
Cameroon	Zone 2	£14 / €17	2 - 6
Canada	Zone 1	£10 / €12	2 - 6
Canary Islands	Zone 1	£10 / €12	2 - 6
Cape Verde Islands	Zone 2	£14 / €17	2 - 6
Cayman Islands	Zone 2	£14 / €17	2 - 6
Central African Republic	Zone 2	£14 / €17	4 - 8
Chad	Zone 2	£14 / €17	4 - 8
Chile	Zone 2	£14 / €17	2 - 6
China, Peoples Republic	Zone 2	£14 / €17	2 - 6
Colombia	Zone 2	£14 / €17	2 - 6
Comoros Islands	Zone 2	£14 / €17	2 - 6
Congo	Zone 2	£14 / €17	2 - 6
Congo, Democratic Republic	Zone 2	£14 / €17	2 - 6
Cook Islands	Zone 2	£14 / €17	2 - 6
Costa Rica	Zone 2	£14 / €17	2 - 6
Croatia	Zone 1	£8 / €9	1 - 5
Cuba	Zone 2	£14 / €17	2 - 6
Curacao	Zone 2	£14 / €17	2 - 6
Cyprus	Europe	£8 / €9	1 - 5
Denmark	Europe	£8 / €9	1 - 5
Djibouti	Zone 2	£14 / €17	2 - 6
Dominica	Zone 2	£14 / €17	2 - 6
Dominican Republic	Zone 2	£14 / €17	2 - 6
East Timor	Zone 2	£14 / €17	4 - 8
Ecuador	Zone 2	£14 / €17	2 - 6
Egypt	Zone 2	£14 / €17	2 - 6
El Salvador	Zone 2	£14 / €17	2 - 6
Equatorial Guinea	Zone 2	£14 / €17	2 - 6
Eritrea	Zone 2	£14 / €17	2 - 6
Estonia	Europe	£8 / €9	1 - 5
Ethiopia	Zone 2	£14 / €17	2 - 6
Falkland Islands	Zone 2	£14 / €17	4 - 8
Faroe Islands	Zone 2	£14 / €17	2 - 6
Fiji	Zone 2	£14 / €17	2 - 6
Finland	Europe	£8 / €9	1 - 5
France	Europe	£8 / €9	1 - 5
French Guiana	Zone 2	£14 / €17	2 - 6
Gabon	Zone 2	£14 / €17	2 - 6
Gambia	Zone 2	£14 / €17	2 - 6
Georgia	Zone 2	£14 / €17	2 - 6
Germany	Europe	£8 / €9	1 - 5
Ghana	Zone 2	£14 / €17	2 - 6
Gibraltar	Zone 1	£10 / €12	1 - 5
Greece	Europe	£8 / €9	1 - 5
Greenland	Zone 2	£14 / €17	2 - 6
Grenada	Zone 2	£14 / €17	2 - 6
Guadeloupe	Zone 2	£14 / €17	2 - 6
Guam	Zone 2	£14 / €17	2 - 6
Guatemala	Zone 2	£14 / €17	2 - 6
Guinea Republic	Zone 2	£14 / €17	2 - 6
Guinea-Bissau	Zone 2	£14 / €17	2 - 6
Guyana	Zone 2	£14 / €17	2 - 6
Haiti	Zone 2	£14 / €17	2 - 6
Honduras Republic	Zone 2	£14 / €17	2 - 6
Hong Kong	Zone 2	£14 / €17	2 - 6
Hungary	Europe	£8 / €9	1 - 5
Iceland	Zone 1	£10 / €12	1 - 5
India	Zone 2	£14 / €17	2 - 6
Indonesia	Zone 2	£14 / €17	2 - 6
Iran	Zone 2	£14 / €17	2 - 6
Iraq	Zone 2	£14 / €17	4 - 8
Ireland, Republic of	Europe	£8 / €9	1 - 5
Israel	Zone 2	£14 / €17	2 - 6
Italy	Europe	£8 / €9	1 - 5
Ivory Coast	Zone 2	£14 / €17	2 - 6
Jamaica	Zone 2	£14 / €17	2 - 6
Japan	Zone 2	£14 / €17	2 - 6
Jordan	Zone 2	£14 / €17	2 - 6
Kazakhstan	Zone 2	£14 / €17	2 - 6
Kenya	Zone 2	£14 / €17	2 - 6
Kiribati	Zone 2	£14 / €17	4 - 8
Korea, D.P.R of (North)	Zone 2	£14 / €17	4 - 8
Korea, Republic of (South)	Zone 2	£14 / €17	2 - 6
Kuwait	Zone 2	£14 / €17	2 - 6
Kyrgyzstan	Zone 2	£14 / €17	2 - 6
Laos Peoples Democratic Republic	Zone 2	£14 / €17	2 - 6
Latvia	Europe	£8 / €9	1 - 5
Lebanon	Zone 2	£14 / €17	2 - 6
Lesotho	Zone 2	£14 / €17	2 - 6
Liberia	Zone 2	£14 / €17	2 - 6
Libya	Zone 2	£14 / €17	2 - 6
Liechtenstein	Zone 1	£10 / €12	1 - 5
Lithuania	Europe	£8 / €9	1 - 5
Luxembourg	Europe	£8 / €9	1 - 5
Macau	Zone 2	£14 / €17	2 - 6
Macedonia	Zone 1	£10 / €12	1 - 5
Madagascar	Zone 2	£14 / €17	2 - 6
Malawi	Zone 2	£14 / €17	2 - 6
Malaysia	Zone 2	£14 / €17	2 - 6
Maldives	Zone 2	£14 / €17	2 - 6
Mali	Zone 2	£14 / €17	2 - 6
Malta	Europe	£8 / €9	1 - 5
Marshall Islands	Zone 2	£14 / €17	4 - 8
Martinique	Zone 2	£14 / €17	2 - 6
Mauritania	Zone 2	£14 / €17	2 - 6
Mauritius	Zone 2	£14 / €17	2 - 6
Mayotte	Zone 2	£14 / €17	4 - 8
Mexico	Zone 1	£10 / €12	2 - 6
Micronesia, Federal States Of	Zone 2	£14 / €17	2 - 6
Monaco	Europe	£8 / €9	1 - 5
Mongolia	Zone 2	£14 / €17	2 - 6
Montenegro	Zone 1	£10 / €12	1 - 5
Montserrat	Zone 2	£14 / €17	4 - 8
Morocco	Zone 2	£14 / €17	2 - 6
Mozambique	Zone 2	£14 / €17	2 - 6
Myanmar (Burma)	Zone 2	£14 / €17	2 - 6
Namibia	Zone 2	£14 / €17	2 - 6
Nauru, Republic of	Zone 2	£14 / €17	4 - 8
Nepal	Zone 2	£14 / €17	2 - 6
Netherlands	Europe	£8 / €9	1 - 5
Netherlands Antilles	Zone 2	£14 / €17	2 - 6
New Caledonia	Zone 2	£14 / €17	4 - 8
New Zealand	Zone 2	£14 / €17	2 - 6
Nicaragua	Zone 2	£14 / €17	2 - 6
Niger	Zone 2	£14 / €17	2 - 6
Nigeria	Zone 2	£14 / €17	2 - 6
Niue	Zone 2	£14 / €17	4 - 8
Norway	Zone 1	£10 / €12	1 - 5
Oman	Zone 2	£14 / €17	2 - 6
Pakistan	Zone 2	£14 / €17	2 - 6
Palau	Zone 2	£14 / €17	2 - 6
Panama	Zone 2	£14 / €17	2 - 6
Papua New Guinea	Zone 2	£14 / €17	2 - 6
Paraguay	Zone 2	£14 / €17	2 - 6
Peru	Zone 2	£14 / €17	2 - 6
Philippines	Zone 2	£14 / €17	2 - 6
Poland	Europe	£8 / €9	1 - 5
Portugal	Europe	£8 / €9	1 - 5
Puerto Rico	Zone 2	£14 / €17	2 - 6
Qatar	Zone 2	£14 / €17	2 - 6
Reunion, Island of	Zone 2	£14 / €17	2 - 6
Romania	Europe	£8 / €9	1 - 5
Russian Federation [*]	Zone 2	£14 / €17	2 - 6
Rwanda	Zone 2	£14 / €17	2 - 6
Samoa	Zone 2	£14 / €17	4 - 8
San Marino	Europe	£8 / €9	1 - 5
Sao Tome & Principe	Zone 2	£14 / €17	4 - 8
Saudi Arabia	Zone 2	£14 / €17	2 - 6
Senegal	Zone 2	£14 / €17	2 - 6
Serbia	Zone 1	£10 / €12	1 - 5
Seychelles	Zone 2	£14 / €17	2 - 6
Sierra Leone	Zone 2	£14 / €17	2 - 6
Singapore	Zone 2	£14 / €17	2 - 6
Slovakia	Europe	£8 / €9	1 - 5
Slovenia	Europe	£8 / €9	1 - 5
Soloman Islands	Zone 2	£14 / €17	4 - 8
Somalia	Zone 2	£14 / €17	4 - 8
Somaliland, Republic of	Zone 2	£14 / €17	4 - 8
South Africa	Zone 2	£14 / €17	2 - 6
Spain	Europe	£8 / €9	1 - 5
Sri Lanka	Zone 2	£14 / €17	2 - 6
St Barthelemy	Zone 2	£14 / €17	4 - 8
St Eustatius	Zone 2	£14 / €17	4 - 8
St Kitts	Zone 2	£14 / €17	2 - 6
St Lucia	Zone 2	£14 / €17	2 - 6
St Maarten	Zone 2	£14 / €17	2 - 6
St Vincent	Zone 2	£14 / €17	2 - 6
Sudan	Zone 2	£14 / €17	2 - 6
Suriname	Zone 2	£14 / €17	4 - 8
Swaziland	Zone 2	£14 / €17	2 - 6
Sweden	Europe	£8 / €9	1 - 5
Switzerland	Zone 1	£10 / €12	1 - 5
Syria	Zone 2	£14 / €17	2 - 6
Tahiti	Zone 2	£14 / €17	2 - 6
Taiwan	Zone 2	£14 / €17	2 - 6
Tajikistan	Zone 2	£14 / €17	2 - 6
Tanzania	Zone 2	£14 / €17	2 - 6
Thailand	Zone 2	£14 / €17	2 - 6
Togo	Zone 2	£14 / €17	2 - 6
Tonga	Zone 2	£14 / €17	4 - 8
Trinidad & Tobago	Zone 2	£14 / €17	2 - 6
Turkey	Zone 1	£10 / €12	1 - 5
Turkmenistan	Zone 2	£14 / €17	2 - 6
Turks & Caicos Islands	Zone 2	£14 / €17	2 - 6
Tuvalu	Zone 2	£14 / €17	4 - 8
Uganda	Zone 2	£14 / €17	2 - 6
United Arab Emirates	Zone 2	£14 / €17	2 - 6
Uruguay	Zone 2	£14 / €17	2 - 6
USA	Zone 1	£10 / €12	2 - 6
Uzbekistan	Zone 2	£14 / €17	2 - 6
Vanuatu	Zone 2	£14 / €17	4 - 8
Venezuela	Zone 2	£14 / €17	2 - 6
Vietnam	Zone 2	£14 / €17	2 - 6
Virgin Islands, British	Zone 2	£14 / €17	2 - 6
Virgin Islands, US	Zone 2	£14 / €17	2 - 6
Yemen	Zone 2	£14 / €17	2 - 6
Zambia	Zone 2	£14 / €17	2 - 6
Zimbabwe	Zone 2	£14 / €17	2 - 6

PLEASE ALSO SEE TERMS AND CONDITIONS APPLICABLE TO INTERNATIONAL SHIPPING.

We are only able to deliver orders to registered business addresses due to restrictions set by the Russian Federation Government & Customs Authority. We are not able to deliver orders to any residential addresses in Russia.

Deliveries to Russia are made via Royal Mail and handed to the Russian Federation's local postal service on arrival. As a result delays can occur and deliveries can take up to 14 working days to arrive.

Deliveries to Russia are subject to customs clearance and import thresholds. You may be asked to pay tax and duties to release your order if these apply.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

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Taiwan Customs have announced plans to verify the authenticity of the names of importers during the import clearance process. This is to enforce regulations which restrict the frequency of imports.

Please note that this verification will only apply to low value Business-to-Consumer (B2C) shipments i.e. CIF value NTD50,000 (USD1,666) and below. Business-to-Business (B2B) shipments are excluded. In order for Customs to be able to verify the authenticity of the names:

All non-B2B importers need to register on the following government platform https://eccs.tradevan.com.tw/ with the following information required:

Full Name.

Local Taiwan Phone number (note: the platform will verify local phone numbers only).

Local Taiwan ID number (for Taiwanese citizens) or resident certificate number or passport number (for non-Taiwanese citizens, only apply for local phone number owner).

Address where shipments will be sent to.

Once registered, Customs will use the local telephone numbers of importers which are included in the shipment details to verify the authenticity of the importer.

B2C shipments whose importers are not registered may experience higher inspection rate on import, hence subjected to potential delays.

Please ensure the following in order to prevent unnecessary delays:

Ensure that we have consignee’s local phone numbers for their shipments to Taiwan.

Please communicate to customers to register in Taiwan as soon as possible.

If a local phone number cannot be provided, the shipment will possibly be on hold and pending additional information obtained by the local DHL Taiwan team from the receiver.

Detailed processes and go-live plans have yet to be shared by Customs however, a trial is planned in July 2018 to test this for low value dutiable shipments only (i.e. with a value between NTD2,000-NTD50,000).

 

	Trial Run	Official Launch
Period	21 Sep - 31 Dec 2018	01 Jan 2019
Scope	B2C Low Value Dutiable shipment (value TWD 2,001-50,000)	B2C Low Value Dutiable and De minimis shipment (value TWD <=50,000)
Impact to Import Clearance	1. Phone number will be mandatory field for declaration. 2. If phone number has been registered on registration platform, shipment will be cleared and released as per normal process. → TW Customs will randomly check 2% of shipment and seek for consignee's confirmation via SMS or website. Consignees who do not confirm in 7 days, could be included in blacklist, which have higher probability to be inspected in the future. 3. If phone number has NOT been registered on registration platform, DHL has to get ID and POA from consignees for clearance. → TW Customs will inspect additional 2% of shipment and will cause clearance delay.
Registration Platform	- Platform 1: EZWAY APP (available on Andriod and iOS) - Register by: Mobile phone number - Constraints: 1) The mobile phone number needs to be owned by individual 2) Mobile phone needs to be connected to internet via 3G/4G wireless network (can NOT be WIFI). - Platform 2: Registration website - Website: https://eccs.tradevan.com.tw/APISSO/ECCS - Register by: Citizen Digital Certificate - Constraints: Need to have Citizen Digital Certificate
Action Required by B2C Shipper	Provide complete and valid phone number (mobile phone number is preferred) in shipment details.
Action Required by B2C Consignee	Please ensure TW consignees register with their details and phone number to enable faster clearance. (Mobile phone number registration via EZWAY APP is more recommended.) Future network alert to follow when more info available.

 

 

Information Platform	Type	Link
Government's Website	News letter Information	https://web.customs.gov.tw/News_Content.aspx?n=F55943A3BAA86A6A&sms=1095B63D0846032B&s=E6FAB19CF6108374 https://web.customs.gov.tw/cp.aspx?n=88C3016BD909355C
DHL TW Official Website	Chinese version announcement: English version announcement:	http://www.dhl.com.tw/zt/important_information/092917.html http://www.dhl.com.tw/en/important_information/092917.html

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Deliveries to addresses within the European Union: all applicable import taxes, sales taxes and duties are included in the price of the order.

Deliveries to addresses in the Channel Islands: All applicable import duties, clearance fees and other additional charges are the responsibility of the customer and will need to be paid by the customer on receipt of the shipment.

Deliveries to all other addresses outside the European Union: all applicable import duties, clearance fees, brokerage fees, local sales taxes or other additional charges are the responsibility of the customer and will need to be paid by the customer on receipt of the shipment. In addition, local customs practises may require you to provide additional information to clear your order. These rules vary by country. Your local government determines duty and customs charges. Please contact your local customs office for more information.

Selected products are for UK delivery only and cannot be delivered internationally due to customs and duty restrictions.

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