We may offer promotional free delivery and returns when you spend £50 or more in one order (this will always exclude Homeware). This offer will only apply to standard deliveries made to mainland UK and the Channel Islands, the order must be placed and paid for in GBP. With this promotion, free returns may also be offered when you spend £50 or more in one order provided that the returns are made from the UK and the Channel Islands and any items are returned together in the same package.
All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. French Connection reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.
Please also note certain products cannot be returned for reasons of health & hygiene e.g.pierced products such as earrings.
Please send all returns to the following address: Returns Department, French Connection, Unit B, Dolphin Way, Purfleet, Essex, RM19 1NZ.
Will it cost me to return an item?
We are not responsible for return postage costs other than for incorrect, mis-described or faulty items unless the order is £50 or more. Faulty items can be returned free of charge by contacting customer service.
For the return of Clothing in UK: If you return your entire order for a refund within 14 days of receiving it (or notify us of your intention to return it by emailing email@example.com or phoning customer services), we will also refund any initial postage and packing charges, unless you opted for Express Delivery, in which case only the standard postage and packing charges will be refunded. We will only refund the cost of making the return if you spend £50 or more.
For the return of Clothing from outside the UK: The cost of sending Clothing items for return or exchange from outside the UK, is the responsibility of the customer. For further details and other options, see below.
For the return of Homeware items: The cost of sending Homeware items for return or exchange, is the responsibility of the customer. For further details and other options, see below.
Can I return items to store?
Purchases made via the Site can be returned to UK stand-alone stores for an exchange or refund. Please note this excludes Homeware. Please also note that the store manager's decision will be final.
Please note, we do not accept returns through the Site for purchases made in store, such returns must be made to a store.
Returns to store excludes airport stores and outlets and does not include concessions within department stores or stores in Ireland or outside of the UK. Items cannot be returned to store if they were purchased from other websites selling French Connection products such as Selfridges, ASOS, House of Fraser etc.
For your web return or exchange to be processed in store, you must bring the following:
- Item for refund or exchange with swing tags attached and in a resalable condition.
- The Dispatch Note (enclosed in your delivery). Photocopies are not a valid proof of purchase.
- The card and cardholder you used to pay for the items must be present.
UK Returns: See above section “Will it cost me to return an item”.
When returning an item you should retain proof of posting from your shipper as we will not be responsible for any items that fail to reach us.
Because of increased volume during sale please allow 7-10 days for your return to be processed once it is received into our warehouse.
HOMEWARE items bought on frenchconnection.com cannot be returned or exchanged in any retail stores (even those currently selling HOMEWARE).
Customers residing outside of the UK will be responsible for all costs associated with returning their order.
Please note: We can't be held responsible for overseas items that fail to reach their destination; therefore overseas customers may wish to send their parcel via a registered trackable service.
International Orders cannot be returned to any store, outlet or concession for a refund or exchange.
French Connection HOMEWARE
All items returned to French Connection must be in a resalable condition and in the original packaging. Any returned items which are damaged or not returned to the specified standards will not be refunded unless the item is declared faulty or damaged by the customer as reason of return.
We do not offer free web returns, returns to store or refund the postage costs of returns for HOMEWARE items UNLESS you are exercising your legal right to cancel your order within 14 days following your receipt of the goods from us (see section on Cancellation Right on how to proceed)
You cannot exchange or return French Connection HOMEWARE products in store for purchases ordered through the Site.
Large items can be picked up by French Connection. Please call customer services on 0333 400 3285 to check if your purchase qualifies for a return pick up. You will be charged for this service.
Please send all HOMEWARE returns to the following address:
Returns Department, French Connection, Unit B, Dolphin Way, Purfleet, Essex, RM19 1NZ
Please note that returns can only be accepted in the original packaging. If you want to return an item to us, please repackage in the original packaging before returning.
In the unlikely event your parcel is damaged in transit, please note this on the carrier delivery note or carrier PDA before signing for the goods and call customer services on 0333 400 3285 and they will be pleased to help.