RETURNING ITEMS BY POST
Please send all returns to the following address:
Returns Department
French Connection
Unit B, Dolphin way
Purfleet
Essex
RM19 1NZ
Please include a completed returns form with your package. If you didn’t receive a returns form with your order,
you can include a handwritten notice with your name, contact number, order number, reason for the return, whether
you would like a refund or exchange and if an exchange, the requested replacement item(s).
If your order qualifies for free returns, please click
here for details.
If your order does not qualify for free returns, you will need to cover all costs of returning any items to us yourself.
We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of
posting as we do not accept responsibility for items that fail to arrive with us.
We do not accept hand delivery of returns to our distribution centre for security reasons. Please click
here for further details on how to return items to one of our stores.
Please note items purchased from a French Connection Store should be returned to a French Connection store. These
cannot be returned to us by post.
RETURNING ITEMS THAT QUALIFY FOR FREE RETURNS
We offer free delivery and/or free returns, on a promotional basis, from time to time, when you spend £50 or
more in one order.
Our free delivery and/or free promotional returns offers exclude Homeware and Gift Cards and only apply to:
standard deliveries made to UK addresses
returns made from UK addresses
orders placed and paid for in GBP
orders placed outside sale periods (unless otherwise stated on the website)
items returned in the same package.
If your order qualifies for free return, you can return your orders in three ways:
ROYAL MAIL
Orders that qualify for Free Returns should include a pre-paid postage label. Please affix the peel-off label supplied
with your order to the front of your parcel, take your package to your nearest Post Office and send to our
returns by post address.
If you didn’t receive a peel-off returns label, please contact Customer Services on 0333 400 3285 or
[email protected]
We strongly recommend that you obtain and retain tracking details of the posted return as we do not accept responsibility
for items that fail to arrive with us.
INPOST 24/7 LOCKERS
Return your parcel at your convenience from nearly 1,200 InPost lockers nationwide. Lockers are accessible 24 hours
a day, 365 days of the year, so you can return your items at a time that suits you without any queueing.
All lockers are located in well lit, safe and secure areas with ample parking. Locations include supermarkets, train
stations, petrol stations and shopping centres.
Making your return is quick and easy:
Find your nearest InPost locker and
print your returns label here
Affix the label to your parcel and take your package to your chosen location
Scan the label’s barcode and pop your parcel in the open locker compartment
If your order does not qualify for free returns, you will be charged £1.99 to make a return via an InPost locker.
RETURNING ITEMS from outside the UK
All overseas customers should send returns to our
returns by post address.
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning
any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties.
Remember:
Please include a completed returns form with your package. If you didn’t receive a returns form with your order,
you can include a handwritten notice with your name, contact number, order number, reason for the return, whether
you would like a refund or exchange and if an exchange, the requested replacement item(s).
We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of
posting as we do not accept responsibility for items that fail to arrive with us.
Please note items purchased from our Website by overseas customers cannot be returned to French Connection stores,
outlet stores or concessions, wherever located.
RETURNING ITEMS TO STORE
UK customers may return clothing and accessories purchased from the Website, to any French Connection store in the
UK for an exchange or refund. Please see a list of our UK stores
here.
Items purchased from the Website
cannot be returned to French Connection concessions, outlet stores, or stores outside the UK (including Ireland).
This includes faulty items.
We are not currently able to accept returns of Homeware purchased from the Website in store. Please return all Homeware
purchased from the Website, to our
returns by post address.
To return or exchange your Website purchase at a French Connection store simply bring:
The item for refund or exchange, unused and in a resalable condition with swing tags attached, if possible.
The original dispatch note enclosed with your delivery (photocopies are not acceptable as valid proof of purchase).
The card used to pay for the items (with the cardholder present).
In all cases, the store manager's decision will be final. Please contact Customer Services on 0333 400 3285 or
[email protected] if you have any concerns.
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