WE DO NOT ACCEPT HAND DELIVERY OF RETURNS TO OUR DISTRIBUTION CENTRE FOR SECURITY REASONS. PLEASE
CLICK HERE FOR FURTHER DETAILS ON HOW TO RETURN ITEMS TO ONE OF OUR STORES.
ITEMS PURCHASED FROM A FRENCH CONNECTION STORE SHOULD BE RETURNED TO A FRENCH CONNECTION STORE.
THESE CANNOT BE RETURNED DIRECTLY TO OUR DISTRIBUTION CENTRE.
RETURNING ITEMS BY POST
Please send all returns to the following address, using the returns label provided if
possible:
Returns Department
French Connection
Unit B, Dolphin way
Purfleet
Essex
RM19 1NZ
Please include a completed returns form with your package. If you didn’t receive a returns
form with your order, you can include a handwritten notice with your name, contact number, order number,
reason for the return, whether you would like a refund or exchange and if an exchange, the requested
replacement item(s).
If your order qualifies for free returns, please click
here for details.
If your order does not qualify for free returns, you will need to cover all costs of
returning any items to us yourself.
We strongly recommend that you return any items via a registered trackable service and
obtain and retain proof of
posting as we do not accept responsibility for items that fail to arrive with us.
RETURNING ITEMS VIA INPOST 24/7 LOCKERS
Return your parcel at your convenience from nearly 1,200 InPost Lockers nationwide. InPost
Lockers are accessible 24 hours a day, 365 days of the year, so you can return your items at a time that suits
you without any queueing. All lockers are located in well lit, safe and secure areas with ample parking.
Locations include supermarkets, train stations, petrol stations and shopping centres.
Find your nearest InPost Locker and print your returns label here
Affix the label to your parcel and take your package to your chosen location.
Scan the label’s barcode and pop your parcel in the open locker compartment.
If your order does not qualify for free returns, you will be charged £1.99 to make a return
via an InPost locker.
RETURNING ITEMS TO STORE
UK customers may return clothing and accessories purchased from the Website, to any French
Connection store in the
UK for an exchange or refund. Please see a list of our UK stores
here.
Items purchased from the Website cannot be returned to French Connection concessions, outlet stores, or stores
outside the
UK (including Ireland).
This includes faulty items.
We are not currently able to accept returns of Homeware purchased from the Website in
store. Please return all Homeware
purchased from the Website, to our
returns by post address.
To return or exchange your Website purchase at a French Connection store simply bring:
The item for refund or exchange, unused and in a resalable condition with swing tags
attached, if possible.
The original dispatch note enclosed with your delivery (photocopies are not acceptable as
valid proof of purchase).
The card used to pay for the items (with the cardholder present).
Refunds will be credited to the original method of payment. Where the Website order was
paid for using Paypal, please allow 20 days for the refund to appear in your account as these need to be sent
by the store to our warehouse for processing.
In all cases, the store manager's decision will be final. Please contact Customer
Services on 0333 400 3285 or
[email protected] if you have any concerns.
RETURNING ITEMS THAT QUALIFY FOR FREE RETURNS
We offer free delivery and/or free returns, on a promotional basis, from time to time,
when you spend £50 or
more in one order.
Our promotional free returns offer excludes Homeware and Gift Cards and only applies to:
standard deliveries made to UK addresses
returns made from UK addresses
orders placed and paid for in GBP
orders placed outside sale periods (unless otherwise stated on the website)
items returned in the same package.
If your order qualifies for free return, you can return your orders via:
ROYAL MAIL
Please affix the pre-paid peel-off returns postage label supplied with your order to the
front of your parcel, take your package to your nearest Post Office and send to our returns by post address.
If you didn’t receive a peel-off returns label, please contact Customer Services on
0333 400 3285 or
[email protected]
We strongly recommend that you obtain and retain tracking details of the posted return
as we do not accept responsibility
for items that fail to arrive with us.
INPOST 24/7 LOCKERS
Click
here for details.
RETURNING ITEMS from outside the UK
All overseas customers should send returns to our
returns by post address.
We do not currently offer free returns to overseas customers. You will therefore need to
cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’
to avoid further duties.
Remember:
Please include a completed returns form with your package. If you didn’t receive a returns
form with your order, you can include a handwritten notice with your name, contact number, order number,
reason for the return, whether you would like a refund or exchange and if an exchange, the requested
replacement item(s).
We strongly recommend that you return any items via a registered trackable service and
obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
PLEASE NOTE ITEMS PURCHASED FROM OUR WEBSITE BY OVERSEAS CUSTOMERS CANNOT BE RETURNED TO
FRENCH CONNECTION STORES, OUTLET STORES OR CONCESSIONS, WHEREVER LOCATED.
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