PLEASE NOTE OUR CLICK AND COLLECT SERVICE IS NOT AVAILABLE TO STORES WHICH ARE CLOSED AS A RESULT OF COVID-19 RESTRICTIONS.
WE OFFER A CLICK AND COLLECT SERVICE FOR DELIVERY TO PARTICIPATING COLLECTION POINTS.
OUR CLICK AND COLLECT SERVICE IS £3.95 / €5.00 PER ORDER.
OUR CLICK AND COLLECT SERVICE IS FREE FOR ORDERS PLACED IN GBP OVER £50
CLICK AND COLLECT IS CURRENTLY NOT AVAILABLE FOR ORDERS WHICH INCLUDE HOMEWARE OR GIFTCARDS.
DETAILS OF PARTICIPATING COLLECTION POINTS ARE AVAILABLE WHEN YOU GO THROUGH THE WEBSITE CHECKOUT.
Orders placed after 14:00 on a Friday, Saturday, Sunday or public holiday will be processed the following working day.
Please allow 3 - 5 working days for your order to arrive at your nominated collection point.
We will send you an email once your order has been despatched from our distribution centre to let you know that it is on its way.
- We will send you an email once your order has arrived at your nominated collection point and is ready for collection. This email will contain your unique despatch ID.
We are committed to providing great service from start to finish, including punctual delivery. However, during busier periods for example, during Christmas, sales and promotional periods, we advise customers to allow an additional 2 working days for your order to arrive at your nominated collection point.
To collect your item: you will need to bring with you:
Your confirmation email with your unique despatch ID; and
Proof of ID (one of the following): Passport / Driving License / Payment card used to make the purchase
PLEASE NOTE: All documents must be originals and not copies. Anyone collecting an order on your behalf will need to bring, your confirmation email and your proof of ID. If the credit/debit card used to make the purchase is presented as proof of ID, we reserve the right to require the card holder to be present.
Your order will be held at your nominated collection point for 7 days, after which time it will be returned to our distribution centre.
Delivery to a participating Collection Point: 7 days
If you have any queries then please contact Customer Services on 0333 400 3285
or email [email protected].