UK Delivery

Standard Delivery

DELIVERIES ARE RUNNING AS USUAL. HOWEVER, DUE TO THE ONGOING COVID-19 PANDEMIC, SOME CARRIERS SERVICES MAY BE AFFECTED.

STANDARD DELIVERY IS £3.95 / €5.00 PER ORDER

STANDARD DELIVERY IS FREE FOR:

ORDERS OVER £50 ( EXCLUDING HOMEWARE - SEE HOMEWARE DELIVERY TERMS HERE )

ORDERS PLACED IN GBP

DELIVERY TO ADDRESSES WITHIN THE UK, ISLE OF MAN AND THE CHANNEL ISLANDS (FOR DELIVERY TO STORE OR COLLECTION POINTS CLICK HERE)

Orders placed after 14:00 on a Friday, on a Saturday, Sunday or on a public holiday will be processed the next working day.

We will send you an email once your order has been despatched from our distribution centre to let you know that it is on its way.

Please allow 3-5 working days for your order to arrive.

We are committed to providing great service from start to finish, including punctual delivery. However, during busier periods for example, during Christmas, sales and promotional periods, we advise customers to allow for an additional 2 working days for delivery

PLEASE NOTE:

A signature maybe required on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.

We cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.

For your safety and security we do not currently deliver to collection points such as: PO Boxes, Amazon lockers, Collect Plus, Parcel Motel. If you nominate a collection point as your delivery address, we cannot accept responsibility if you fail to receive the order.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

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Next and Named Day Delivery

PLEASE NOTE, EXPERIENCING DELAYS TO THEIR SERVICES DUE TO THE ONGOING COVID-19 PANDEMIC. WHILST THE MAJORITY OF Next and Named Day DELIVERIES WILL ARRIVE ON TIME, PLEASE BE ADVISED THAT A SMALL NUMBER OF DELIVERIES MAY BE AFFECTED BY SLIGHT DELAYS.

OUR PER ORDER NEXT & NAMED DAY DELIVERY CHARGES ARE:

STANDARD WEEKDAY DELIVERY SLOT: £5.95 / €7.00

PRE 12 PM OR WEEKEND DELIVERY SLOT: £7.95 / €9.00

NEXT AND NAMED DAY DELIVERY IS AVAILABLE FOR:

ORDERS PLACED IN GBP

DELIVERY TO ADDRESSES WITHIN THE UK, EXCLUDING THE CHANNEL ISLANDS, ISLE OF MAN AND THE POSTCODE EXCLUSIONS LISTED HERE.

ORDERS WHICH DO NOT INCLUDE LARGE ITEM OR TWO-MAN DELIVERY HOMEWARE (SEE HOMEWARE DELIVERY TERMS HERE ) OR GIFTCARDS.

Orders must be placed before 14:00 Monday to Friday for next working day or weekend delivery.

Orders placed after 14:00 on Friday, or placed on a Saturday, Sunday or public holiday will be processed the following working day and available for delivery the next working day after that (e.g. if an order is placed on a Saturday it will be processed the following Monday and available for delivery on the following Tuesday. Where the Monday falls on a public holiday, the order will be processed on the following Tuesday and available for delivery on the Wednesday).

Pre 12 pm delivery slots are only available from Monday to Friday’s (excluding public holidays).

Saturday and Sunday delivery slots are only available for orders placed before 14.00 on a Friday (or 14.00 on a Thursday where the Friday falls on a bank holiday).

Pre 12 pm and Named Day delivery slots are subject to courier availability.

Once your order has been despatched from our distribution centre, you will be emailed a tracking number so that you can follow the progress of your order.

PLEASE NOTE:

A signature may be required on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.

We cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

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Click & Collect

PLEASE NOTE OUR CLICK AND COLLECT SERVICE IS NOT AVAILABLE TO STORES WHICH ARE CLOSED AS A RESULT OF COVID-19 RESTRICTIONS.

WE OFFER A CLICK AND COLLECT SERVICE FOR DELIVERY TO PARTICIPATING COLLECTION POINTS.

OUR CLICK AND COLLECT SERVICE IS £3.95 / €5.00 PER ORDER.

OUR CLICK AND COLLECT SERVICE IS FREE FOR ORDERS PLACED IN GBP OVER £50

CLICK AND COLLECT IS CURRENTLY NOT AVAILABLE FOR ORDERS WHICH INCLUDE HOMEWARE OR GIFTCARDS.

DETAILS OF PARTICIPATING COLLECTION POINTS ARE AVAILABLE WHEN YOU GO THROUGH THE WEBSITE CHECKOUT.

Orders placed after 14:00 on a Friday, Saturday, Sunday or public holiday will be processed the following working day.

Please allow 3 - 5 working days for your order to arrive at your nominated collection point.

We will send you an email once your order has been despatched from our distribution centre to let you know that it is on its way.

- We will send you an email once your order has arrived at your nominated collection point and is ready for collection. This email will contain your unique despatch ID.

We are committed to providing great service from start to finish, including punctual delivery. However, during busier periods for example, during Christmas, sales and promotional periods, we advise customers to allow an additional 2 working days for your order to arrive at your nominated collection point.

To collect your item: you will need to bring with you:

Your confirmation email with your unique despatch ID; and

Proof of ID (one of the following): Passport / Driving License / Payment card used to make the purchase

PLEASE NOTE: All documents must be originals and not copies. Anyone collecting an order on your behalf will need to bring, your confirmation email and your proof of ID. If the credit/debit card used to make the purchase is presented as proof of ID, we reserve the right to require the card holder to be present.

Your order will be held at your nominated collection point for 7 days, after which time it will be returned to our distribution centre.

Delivery to a participating Collection Point: 7 days

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

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Gift Cards

ALL ORDERS FOR GIFT CARDS ARE SENT BY STANDARD DELIVERY. GIFT CARDS MAY ONLY BE ORDERED IN GBP FOR DELIVERY TO ADDRESSES WITHIN THE UK.

Our Standard Delivery charge for Gift Cards is £1.75 per order.

Orders placed after 14:00 on a Friday, or on a Saturday, Sunday or public holiday will be processed the next working day.

Once your order has been despatched from our distribution centre, you will be emailed a tracking number so that you can follow the progress of your order.

Please allow 3 - 5 working days for your order to arrive.

We are committed to providing great service from start to finish, including punctual delivery. However, during busier periods for example, during Christmas, sales and promotional periods, we advise customers an additional 2 working days for delivery

PLEASE NOTE:

A signature maybe required on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.

We cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.

For your safety and security we do not deliver Gift Cards to collection points.

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CHRISTMAS DELIVERY

For guaranteed delivery before Christmas, please place your orders by the dates highlighted under the following methods:

Standard Delivery - Friday December 18th

Next & Named Delivery - Tuesday December 22nd by 2pm

2 Man Homeware - Sunday December 13th

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