Deliveries are running as usual. However, due to the current situation, some carriers may be affected.

STANDARD DELIVERY IS £3.95 / €5.00 PER ORDER

STANDARD DELIVERY IS FREE FOR:

ORDERS OVER £50 ( EXCLUDING HOMEWARE - CLICK HERE FOR DETAILS )

ORDERS PLACED IN GBP

DELIVERY TO ADDRESSES WITHIN THE UK AND THE CHANNEL ISLANDS (FOR DELIVERY TO STORE OR COLLECTION POINTS CLICK HERE)

Orders placed after 14:00 on a Friday, on a Saturday, Sunday or on a public holiday will be processed the next working day.

We will send you an email once your order has been despatched from our distribution centre to let you know that it is on its way.

Please allow 3-5 working days for your order to arrive.

We are committed to providing great service from start to finish, including punctual delivery. However, during busier periods for example, during Christmas, sales and promotional periods, we advise customers to allow for an additional 2 working days for delivery

PLEASE NOTE:

A signature maybe required on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.

We cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.

For your safety and security we do not currently deliver to collection points such as: PO Boxes, Amazon lockers, Collect Plus, Parcel Motel. If you nominate a collection point as your delivery address, we cannot accept responsibility if you fail to receive the order.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

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Please note, some of our carriers are currently experiencing delays which is unfortunately affecting selected Next and Named Day deliveries. 95% of our deliveries will continue to arrive as planned, however in these exceptional circumstances, some deliveries could be affected.

OUR PER ORDER NEXT & NAMED DAY DELIVERY CHARGES ARE:

STANDARD WEEKDAY DELIVERY SLOT: £5.95 / €7.00

PRE 12 PM OR WEEKEND DELIVERY SLOT: £7.95 / €9.00

NEXT AND NAMED DAY DELIVERY IS AVAILABLE FOR:

ORDERS PLACED IN GBP

DELIVERY TO ADDRESSES WITHIN THE UK, EXCLUDING THE CHANNEL ISLANDS (CLICK HERE TO SEE POSTCODE EXCLUSIONS AND HERE FOR DELIVERY TO STORE OR COLLECTION POINTS)

ORDERS WHICH DO NOT INCLUDE LARGE ITEM OR TWO-MAN DELIVERY HOMEWARE (CLICK HERE FOR DETAILS) OR GIFTCARDS.

Orders must be placed before 14:00 Monday to Friday for next working day or weekend delivery.

Orders placed after 14:00 on Friday, or placed on a Saturday, Sunday or public holiday will be processed the following working day and available for delivery the next working day after that (e.g. if an order is placed on a Saturday it will be processed the following Monday and available for delivery on the following Tuesday. Where the Monday falls on a public holiday, the order will be processed on the following Tuesday and available for delivery on the Wednesday).

Pre 12 pm delivery slots are only available from Monday to Friday’s (excluding public holidays).

Saturday and Sunday delivery slots are only available for orders placed before 14.00 on a Friday (or 14.00 on a Thursday where the Friday falls on a bank holiday).

Pre 12 pm and Named Day delivery slots are subject to courier availability.

Once your order has been despatched from our distribution centre, you will be emailed a tracking number so that you can follow the progress of your order.

PLEASE NOTE:

A signature may be required on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.

We cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

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OUR CLICK AND COLLECT SERVICE IS FREE FOR

ORDERS PLACED IN GBP

DELIVERY TO FRENCH CONNECTION UK STORES

ORDERS OVER £50 FOR DELIVERY TO PARTICIPATING COLLECTION POINTS (DETAILS AVAILABLE IN CHECKOUT)

OUR CLICK AND COLLECT SERVICE IS £3.95 / €5.00 PER ORDER FOR ORDERS UNDER £50 FOR DELIVERY TO A PARTICIPATING COLLECTION POINT.

CLICK AND COLLECT IS CURRENTLY NOT AVAILABLE FOR ORDERS WHICH INCLUDE HOMEWARE OR GIFTCARDS.

Orders placed after 14:00 on a Friday, Saturday, Sunday or public holiday will be processed the following working day.

Please allow 3 - 5 working days for your order to arrive at your nominated collection point.

We will send you an email once your order has been despatched from our distribution centre to let you know that it is on its way.

- We will send you an email once your order has arrived at your nominated collection point and is ready for collection. This email will contain your unique despatch ID.

We are committed to providing great service from start to finish, including punctual delivery. However, during busier periods for example, during Christmas, sales and promotional periods, we advise customers to allow an additional 2 working days for your order to arrive at your nominated collection point.

To collect your item: you will need to bring with you:

Your confirmation email with your unique despatch ID; and

Proof of ID (one of the following): Passport / Driving License / Payment card used to make the purchase

PLEASE NOTE: All documents must be originals and not copies. Anyone collecting an order on your behalf will need to bring, your confirmation email and your proof of ID. If the credit/debit card used to make the purchase is presented as proof of ID, we reserve the right to require the card holder to be present.

Your order will be held at your nominated collection point for the following number of days, after which time it will be returned to our distribution centre.

Delivery to French Connection Stores: 28 days

Delivery to a participating Collection Point: 7 days

If you have any queries then please contact Customer Services on 0333 400 3285 or email [email protected].

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ALL ORDERS FOR GIFT CARDS ARE SENT BY STANDARD DELIVERY. GIFT CARDS MAY ONLY BE ORDERED IN GBP FOR DELIVERY TO ADDRESSES WITHIN THE UK.

Our Standard Delivery charge for Gift Cards is £1.75 per order.

Orders placed after 14:00 on a Friday, or on a Saturday, Sunday or public holiday will be processed the next working day.

Once your order has been despatched from our distribution centre, you will be emailed a tracking number so that you can follow the progress of your order.

Please allow 3 - 5 working days for your order to arrive.

We are committed to providing great service from start to finish, including punctual delivery. However, during busier periods for example, during Christmas, sales and promotional periods, we advise customers an additional 2 working days for delivery

PLEASE NOTE:

A signature maybe required on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.

We cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.

For your safety and security we do not deliver Gift Cards to collection points.

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