OUR EXPRESS NEXT WORKING DAY DELIVERY SERVICE IS AVAILABLE FOR ORDERS PLACED IN GBP, FOR DELIVERY TO ADDRESSES
WITHIN THE UK* (EXCLUDING THE CHANNEL ISLANDS). UNFORTUNATELY WE DO NOT CURRENTLY
OFFER EXPRESS NEXT WORKING DAY DELIVERY FOR ORDERS WHICH INCLUDE GIFTCARDS OR HOMEWARE.
OUR EXPRESS DELIVERY CHARGE TO ADDRESES IN THE UK, IS £7 PER ORDER
REGARDLESS OF HOW MANY PARCELS WE NEED TO SEND YOU.
*DELIVERY TO CERTAIN POSTCODES ARE EXCLUDED: CLICK HERE TO SEE POSTCODE EXCLUSIONS.
Orders must be placed before 14:00 (or 12pm during sale and
promotional periods) Monday to Thursday for next working day
delivery.
Orders placed after 14:00 on a Thursday or before 14:00 on a
Friday will be delivered the following Monday (or, where the Monday
is a public holiday, the order will be delivered the following
Tuesday).
Orders placed after 14:00 on a Friday will be processed the
following Monday and delivered the following Tuesday (or where the
Monday is a public holiday, the order will be processed the
following Tuesday and delivered the following Wednesday)
Orders placed on a Saturday, Sunday or on a public holiday will be
processed the next working day and delivered the next working day
after that (e.g. if an order is placed on a Saturday it will be
delivered the following Tuesday. If an order is placed on a bank
holiday Monday, it will be delivered the following Wednesday).
Express deliveries are made by DHL. Once your order has been
despatched from our distribution centre, we will email you a
tracking number so that you can follow your order at
www.dhl.co.uk.
PLEASE NOTE:
A signature may be required on delivery. If you are unavailable,
please nominate a secure delivery address where someone is available
to sign.
We cannot accept any liability for any delivery instructions which
you give to the delivery company. If, for example, you ask the
delivery company to leave your order in a different location to the
one given at the time of your order (e.g. in a shed or garage, or
with a neighbour), we cannot accept responsibility if you fail to
receive the order.
DHL may be able to deliver your package without collecting a
signature. If DHL notify you that this option is available at your
delivery address and you wish to arrange this service, you can do so
directly with them by following the instructions they send you. On
occasion DHL may refuse to deliver your order if they are of the
opinion that it is unsafe to leave your package at the delivery
address without a signature. In such circumstances, we advise you to
contact DHL to discuss suitable alternative arrangements. Please
note, if you arrange with DHL for them to deliver your package
without collecting a signature, you agree to take full
responsibility for any loss or damage that may occur.
For your safety and security we do not currently deliver to
collection points such as: PO Boxes, Amazon lockers, Collect Plus,
Parcel Motel. If you nominate a collection point as your delivery
address, we cannot accept responsibility if you fail to receive the
order.
If you have any queries then please contact Customer Services on 0333 400 3285
or email [email protected].
TOP