We have made a few important changes to our stores and ways of working to ensure that we protect our community. These include:
Stores will be operating with reduced hours as we ease back into providing a safe shopping environment
Social distancing will be enforced and monitored at all times, including limiting the number of customers in-store
We have revised the layout of our stores and reduced the amount of stock on display, so that you have space to shop comfortably
Our teams have been trained and encouraged to adopt frequent hand washing/sanitising and are required to monitor themselves for COVID-19 symptoms before heading into work
We have installed Perspex barriers at till points to manage transmission risk
Hand sanitizer gel will be freely available across our stores for staff and customer use
Store changing rooms will be temporarily closed
Returns will be subjected to a 72-hour quarantine procedure, in line with Covid-19 government guidelines
We will be operating a cashless service and contactless payments will be encouraged
We are enforcing rigorous cleaning routines in each store before opening and also throughout the day, paying particular attention to high-touch areas
While these changes may take a while to get used to, our store staff are committed to ensuring that you still receive the same high standard of care and service you have come to expect from French Connection.
Other ways to shop
Our Click & Collect service has now resumed, so you can now order online and pick up in you local store*, if you would prefer.
*Our Click & Collect service is only available in standalone French Connection stores (excluding concessions) and local Pudo collection points (Including DPD, UPS, and Asda2you).
Find out more about Click & Collect here.