Terms of Sale
TERMS OF SALE
IF YOU DO NOT AGREE TO THESE TERMS OF SALE, PLEASE DO NOT ORDER ANY PRODUCT OR SERVICE THROUGH THE WEBSITE.
We amend these Terms of Sale from time to time in order to provide you with the best products and experiences and to comply with changes in relevant laws and regulatory requirements and such changes shall apply to any purchases made after such changes are posted on the Website. It is your responsibility to check these Terms of Sale periodically for changes. Every time you order from us, the Terms of Sale in force at the time of your order will apply to the contract between you and us.
These Terms of Sale supersede all previous agreements and understandings between us.
1. PLACING AN ORDER
In order to purchase products or services from our Website, you must be a consumer, over the age of 18 and the age of majority in your jurisdiction of residence, and be able to lawfully enter into a binding contract.
Our Website will guide you through the steps you need to take to place an order with us.
You can select products from our ranges without obligation and collect them in a shopping basket by clicking the ‘Add to Bag‘ button. You can then proceed to complete the order process within the shopping basket by clicking on the ‘Checkout‘ button. Here, you must enter all required data in the fields provided for this purpose, such as your name, e-mail address and shipping address.
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
By clicking on the ‘Pay Now‘ button, you are placing an order with us and making a binding offer to purchase the goods in your shopping basket. Once you have completed the online checkout process you will not be able to make any changes to your order, so please make sure that everything is correct before clicking the ‘Pay Now’ button.
When placing an order you confirm that you are a consumer, you are at least 18 years old and the age of majority in your jurisdiction of residence, you are lawfully able to enter into a binding contract with us, he payment method used to place your order is valid (and you are an authorised user), you have sufficient funds to cover the cost of your order and that and all details you provide to us are true and accurate.
2. OUR CONTRACT
When you have completed the ordering process, we will send you an automatic confirmation of receipt of your order by e-mail. This email will include your order number, details of the products you have ordered from us and your selected delivery method. Our automatic confirmation of receipt email is not our acceptance of your order. It is simply confirmation that your order has been received by us.
Please note that all orders are subject to acceptance and availability. In order to provide you with the best products and experience, we continually revise and upgrade our products and services. We may revise, discontinue or modify products or services at any time without prior notice to customers, and products or services may become unavailable at any time without notice. We shall have no liability of any kind if a product or service that has been ordered is unavailable.
If we are unable to accept your order, for example because products are out of stock, because products are incorrectly priced or described, or because we are unable to satisfy delivery, we will inform you of this by email as soon as possible and will not charge you for the applicable goods.
We will confirm our acceptance of your order to you by sending you an email that confirms that products you have ordered have been dispatched ("Dispatch Confirmation").
The contract between us will be formed on the later of the date on which we send you the Dispatch Confirmation, and the date on which we received payment in full. Only products dispatched will be included in the contract between us.
If you have ordered products for delivery to an address in the UK and Isle of Man, your contract will be with French Connection (London) Limited. If you have ordered products for delivery to an address in the EU (excluding the Republic of Ireland), your contract will be with French Connection UK Limited. If you have ordered products for delivery to an address anywhere else in the world (including the Republic of Ireland and the Channel Islands) your contract will be with French Connection Ecommerce International Limited.
French Connection (London) Limited, French Connection UK Limited and French Connection Ecommerce International Limited are part of the French Connection group of companies, details of which can be found here. For more details please see the About Us section in our Terms & Conditions.
Orders for multiple items may be dispatched separately. You should receive a separate Dispatch Confirmation email for each shipment. Each Dispatch Confirmation email will constitute a separate contract between us in relation to the products which are the subject of that Dispatch Confirmation.
3. PRODUCT INFORMATION, PRICES AND DELIVERY COSTS
Unless otherwise stated, all prices stated on our Website are displayed in GBP Pounds Sterling, are inclusive of VAT (or similar sales taxes) where applicable, at the prevailing rate and are subject to change without notice.
If your credit/debit card or payment method is not denominated in the currency of your order, as indicated on the Website, the final price may be charged in the currency of your card or account. Such final price will be calculated and charged by your card issuer, bank or payment method provider. We shall not be responsible for any costs, expenses, charges or other liabilities incurred or suffered by you which are applied by your card issuer, bank or other payment method provider as a result of our processing of your payment.
Depending on the value of your order, your delivery address or selected delivery method, delivery costs may be charged in addition to the stated product price. Please see the Delivery section below for further details. Any additional delivery costs will be clearly shown to you during the ordering process and included in the total cost.
Any products ordered prior to any markdowns or discounts offered will be charged at the price advertised on the date of order, irrespective of the price advertised on the date of despatch.
We try to ensure that the colours of our products are displayed as accurately as possible on the Website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to our size guide for clarification.
Whilst we use all reasonable care to ensure that all details, descriptions, prices and other information displayed on the Website are accurate, our Website contains a large number of products and it is always possible that, despite our efforts some errors may occur. We reserve the right to correct any errors, inaccuracies or omissions (whether on the Website, in an order confirmation, in processing an order, delivering a product or service or otherwise) and to change or update advertised prices or other information on the Website at any time without prior notice.
Further, we reserve the right to correct any errors or mistakes in pricing even if we have already requested payment. If we discover that a product's correct price is less than the advertised price, we will charge you the lower amount. If we discover that a product's correct price is higher than the advertised price, we will tell you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we can’t get in touch with you, we will treat the order as cancelled. If you have already paid, we will refund you in full.
4. HOW TO PAY
You can pay for products on our Website using any one of the following methods: debit card, credit card, Paypal, Pay with Klarna, Google Pay, Apple Pay, Revolut Pay or any other methods clearly indicated on our Website from time to time. Please note that you cannot currently purchase Gift Cards using Klarna, Revolut Pay or PayPal.
When you click on the “Pay Now’” button, you authorise us to charge your payment method for your purchase. Where you choose to pay by credit/debit card payment will not be taken until your order has been accepted and a Dispatch Confirmation been sent. By submitting an order through the Website, you authorize either us or our designated payment processor to charge the account you specify for the purchase amount in the specified currency.
When you use a credit/debit card, you confirm that the card being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it and that all information you provide to us in connection with your use of such credit/debit card are complete, accurate and valid. You agree to accept responsibility for all purchases and other activities that occur under your name and/or account. We reserve the right to refuse or cancel orders or terminate accounts, at any time at our sole discretion.
All credit/debit card transactions are subject to standard pre-authorisation and validation checks by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery, and we are not obliged to inform you of the reason for the refusal. If you are a customer whose credit/debit card is not denominated in Sterling, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
If you choose to pay by Paypal, you will be directed to the PayPal site to 'Log In' and review the amount to be paid before completing your purchase. Once this transaction is complete, you will then return to our site.
If you choose to pay by Klarna, you will be directed to the Klarna site to 'Log In' and review the amount to be paid before completing your purchase. Once this transaction is complete, you will then return to our site. Unfortunately paying with Klarna is not available in French Connection retail stores at this time. You cannot, therefore, return or exchange an item that was purchased using Klarna in store.
If you choose to pay by PayPal, Klarna or Google, their terms and privacy policies will apply. Please make sure that you read these carefully before proceeding. For more information, please visit our FAQs.
If you choose to pay by Revolut Pay as a Revolut user, you will be directed to the Revolut app to review the amount to be paid before completing your purchase. Once this transaction is complete, you will then return to our site. If you choose to pay by Revolut Pay as a new Revolut user, you will need to input all of the details needed to make the payment with your Payment Details. Please click here for more information.
Unfortunately paying with Revolut Pay is not available in French Connection retail stores at this time. You cannot, therefore, return or exchange an item that was purchased using Revolut Pay in store.
We are not responsible for any charges or other amounts applied by your card issuer, bank or other payment method provider as a result of our processing of your payment. In addition, we disclaim any liability for damages or losses relating to any loss of profits or loss of commission as a result of business transactions not concluded due to price increases.
You will be offered the ability to choose from various delivery options, during the checkout process and before you finalise your order. You will be shown the delivery charges and estimated delivery times, depending on your delivery address. Any delivery charges will also be shown, itemised on your confirmation of receipt email.
Unfortunately, we are not able to offer all delivery options to all locations, even within the UK. For information on our delivery options, including the applicable charges, estimated delivery times and any postcode restrictions that might apply please see the Delivery section of our Help Pages.
We will take reasonable care to despatch your order to the carrier or shipping company in accordance with the estimated delivery times set out on in the Delivery section of our Help Pages. However, unless otherwise stated on the Website, delivery times are estimates and are not guaranteed. If your delivery is delayed by an event outside our control e.g., because of postal/carrier delays, logistics or bad weather, or for other reasons related to ensuring the health and safety of our team, we will keep you updated as best we can and will take steps to minimise the effect of the delay. The fact that a delivery time has been exceeded does not entitle you to return your order or to claim damages of any kind.
Orders will be sent to the delivery address entered at checkout. We cannot be held responsible if that delivery address is incorrect or incomplete. Unfortunately, our processes do not allow us to make any changes to the delivery address after the order has been placed, so please do check carefully before completing the online checkout.
We cannot accept any liability for any delivery instructions (e.g., to leave your package in a garage, or with a neighbour) which you give to the delivery company, or for any deliveries to collection points.
If you have any questions concerning delivery of your order, please contact our Customer Services department within 30 days of the date on which your order should have been delivered and we will do our best to help.
The products will become yours once they have been delivered and you have paid for them in full. They will become your responsibility from the time we, or our carrier deliver them to the address you gave us when you placed your order.
7. TAXES, CUSTOMS AND IMPORT CLEARANCES
We deliver to addresses within the UK, Isle of Man, Channel Islands and EU on a DDP (delivered duty paid) basis. This means that all import taxes and duties as well as applicable VAT (or similar sales taxes) will be included in the final price of your order.
If your order is to be delivered anywhere else in the world, we operate on a DDU (delivered duty unpaid) basis. This means that any import duties, clearance fees, or other taxes, fees or charges will need to be paid by you. These charges are set by the local tax or customs authorities of the destination country. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.
If you are not completely happy with any item and wish to return it to us for an exchange or refund, please refer to our Returns and Refunds Policy.
If you think something might be wrong with your item please see ‘Faulty Items’ below.
If you are a UK/EU customer and you wish to cancel your entire order, please see ‘Cancellation Policy (Right to Cancel) below.
9. FAULTY ITEMS
If you believe your item is faulty, defective or not as described and wish to exercise your legal right to reject it, you will need to post the item back to us, or (if it is not suitable for posting) allow us to collect it from you so that it can be assessed by our returns team. We will pay for the costs of postage.
Please contact Customer Services who will be able to direct you further on how to return your item to us.
Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full.
10. CANCELLATION POLICY (RIGHT TO CANCEL)
If you are a UK/EU consumer, you have a legal right to cancel your order, for any reason, within 14 days of the date on which you, or a third party other than the carrier and indicated by you, received your order.
The right to cancel does not apply to personalised goods; or sealed items which are not suitable for return due to health protection or hygiene reasons, if such goods were unsealed after delivery (such as underwear, swimwear, toiletries, or pierced earrings).
If you wish to exercise this right, you will need to inform us of your decision in writing e.g., by a letter sent by post, or by email to the address set out in our Customer Services section below before the cancellation period has expired. The date on which you notify us of your decision to exercise your right to cancel is the Cancellation Date.
You may use the cancellation form below, but this is not obligatory.
Model cancellation form
To: Returns Department, French Connection, Unit B, Dolphin Way, Purfleet, RM19 1NZ, United Kingdom
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods:
- Ordered on (*)/ Received on (*): [ ]
- Name of customer:
- Address of customer:
- Signature of consumer(s) (if this form is notified on paper):
(*) Delete as appropriate
If you exercise your right to cancel:
- You must send the products back or hand them over to us without undue delay and in any event no later than 14 days from the Cancellation Date.
- You are responsible for the cost of returning such products unless your order is eligible for free returns. Please see our Returns Help pages for further details.
- We shall reimburse to you all payments received from you, including the costs of standard delivery charges incurred (if any), without undue delay and in any event no later than 14 days after we receive the products, or proof of return from you, whichever is earlier.
- We will make such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
- We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
If you do not wish to cancel your order and just want to return some of the items in your order you can return them in accordance with out standard return policy. Please see our Returns and Refunds Policy for details.
11. STUDENT DISCOUNTS
All students with a valid UNiDAYS Code, NUS/NUS Extra or Irish Student Travelcard are entitled to a 15% discount on all full price French Connection products (excluding Gift Cards and Homeware) purchased from the Website, or a French Connection store (excluding concessions and outlets).
To redeem your student discount on the Website, login or register your student ID with MyUnidays https://frenchconnection.myunidays.com/ and follow the steps to get your unique UNiDAYS code. Enter this code in the space provided at the online checkout for the discount to be applied.
To redeem your student discount in a French Connection store, you must show your valid NUS/NUS Extra or Irish Student Travelcard card at the checkout.
Student Discounts may not be used in conjunction with certain promotions or offers. If this applies, an error message will be shown if you enter your code at the checkout.
We reserve the right to refuse to allow any individual to participate in our Student Discount offer, not to accept any student ID that we deem to be invalid or fraudulent, and to cancel or amend the terms of our Student Discount offer at any time without notice.
We continually update our Website. In order to participate in certain promotions that may be run from time to time ("Promotions"), you may be required to agree to additional or different terms and conditions ("Additional Terms"). Certain merchandise, costs, discount programs, and/or other benefits may be modified or not available in connection with a Promotion. Your acceptance or redemption of any Promotion constitutes your unconditional acceptance of the Additional Terms. If there is an actual conflict between these Terms of Sale and any Additional Terms, the Additional Terms shall control and the non-conflicting provisions in these Terms of Sale will continue to apply. For the sake of clarity, silence with respect to a particular term in either these Terms of Sale or any Additional Terms does not constitute a conflict.
Please see our Promotions page for details of all current promotional offers. Promotions are invalid on sale items and Gift cards unless otherwise expressly specified.
From time to time our stores may run special local promotions (which may not be available on our Website) or we may offer special discounts online that are not available in stores. Additionally, some Website promotions may not be available to customers in particular jurisdictions.
The EU Commission provides an online dispute resolution platform (“ODR Platform”) for disputes regarding items bought online. The EU Commission ODR platform can be accessed here: http://ec.europa.eu/odr
For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK).
14. CUSTOMER SERVICE
If you have any problems with our Website, products or services, or if you would simply like further information regarding our products or service, please contact our Customer Services department and we’ll do everything we can to help.
You can contact us by email on firstname.lastname@example.org. You can Tweet @FC_HELP or you can call us on 0333 400 3285 from within the UK (or +44 1792 784 150 from outside the UK).
Alternatively you can write to us at French Connection Customer Services, 3rd Floor, Matrix Beta, Matrix Business Park, Swansea, SQ6 8RE.
Our Customer Service hours are:
Monday – Friday: 9 am – 8 pm
Saturday: 10 am – 6 pm
Sunday 10 am – 4 pm
15. GENERAL INFORMATION
Contracts for the supply of goods formed through our Website or as a result of visits made by you are governed by these Terms of Sale.
We will not be liable for any delay or failure to perform or comply with our obligations under these Terms of Sale by reasons, events or other matters beyond our reasonable control.
If any provision of these Terms of Sale is held invalided, void or unenforceable by a court or regulator, that term will be severable and rendered ineffective and will not affect the validity and enforceability of the remaining terms of this agreement.
All provisions in these Terms of Sale, which by their nature are intended to survive expiration or termination shall survive any expiration or termination of this agreement.
We may revise these Terms of Sale at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms of Sale may also be superseded by provisions or notices published elsewhere on our Website.
These Terms of Sale are governed by English law and the English courts shall have exclusive jurisdiction over any dispute. However, if you live in another country, mandatory laws in your country may apply.