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By Phone

We would like to ensure that we are being as thoughtful as we can be during the outbreak of coronavirus. Therefore, we have taken the decision to temporarily close our contact centre until further notice.

We are unable to answer phone calls. However, you can still reach us by email or through live chat below during normal opening hours. If you would like to speak with one of the team over the phone, please ask for a call back when you get in touch and provide the best number for us to reach you on.

0333 400 3285 if calling from within the UK,
or +44 1792 784 150 if calling from overseas,
or 0333 400 3284 for Retail customer service queries

Thank you for your support and patience.

By Email

Enquiries about a web order:
[email protected]

Store enquiries:
[email protected]

Customer Service Hours:
Monday to Friday 9am to 8pm
Saturday 10am to 6pm
Sunday 10am to 4pm

Christmas Opening Hours:
24th of December - 9am to 1pm
25th of December – Closed
26th of December – 10am to 6pm
27th of December – 10am to 4pm
28th of December – 9am to 5pm

31st of December – 9am to 1pm
1st of January – Closed

If you have a general enquiry which does not relate to a web or store order, please contact our General Enquiries:
[email protected]

By Post

You can also contact our online customer service team by writing to:
French Connection
3rd Floor
Matrix Beta
Matrix Business Park

French Connection is the trading name of French Connection (London) Limited, registered in England and Wales. Our registered office is First Floor, Centro One, 39 Plender Street, London NW1 0DT.

By Twitter

For up-to-date customer service and website enquiries, join our help page and get answers @FC_HELP