We would like to ensure that we are being as thoughtful as we can be during the outbreak of coronavirus. Therefore, we have taken the decision to temporarily close our contact centre until further notice.
We are unable to answer phone calls. However, you can still reach us by email or through live chat below during normal opening hours. If you would like to speak with one of the team over the phone, please ask for a call back when you get in touch and provide the best number for us to reach you on.
0333 400 3285 if calling from within the UK,
or +44 1792 784 150 if calling from overseas,
or 0333 400 3284 for Retail customer service queries
Lines are open:
Monday - Friday: 9am to 8pm
Saturday: 10am to 6pm
Sunday: 10am to 4pm
Thank you for your support and patience.
Enquiries about a web order:
Customer Service Hours:
Monday to Friday 9am to 8pm
Saturday 10am to 6pm
Sunday 10am to 4pm
Easter Weekend Opening Hours:
Good Friday – 9am to 5pm
Saturday 11th April – 10am to 6pm
Easter Sunday – Closed
Easter Monday – 9am to 5pm
If you have a general enquiry which does not relate to a web or store order, please contact our General
You can also contact our online customer service team by writing to:
Matrix Business Park
French Connection is the trading name of French Connection (London) Limited, registered in England and Wales. Our
office is First Floor, Centro One, 39 Plender Street, London NW1 0DT.
For up-to-date customer service and website enquiries, join our help page and get answers @FC_HELP