Get in touch with French Connection.

Our aim is to achieve 100% customer satisfaction and to provide you with a personalised shopping experience that is quick and reliable.

Should you have any questions or comments about the products, site or ordering service then we'll be happy to help.

Customer Service Opening Times over the Easter period are as follows:

Good Friday 18th April: 9am - 5pm

Saturday 19th April 10am – 6pm

Easter Sunday 20th April 10am – 4pm

Easter Monday 21st April 9am – 5pm

For store opening times, please see here

Send us a message

Send us your thoughts, comments and questions using the form below.

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By Phone

0844 557 3285 if calling from within the UK,

or +44 1792 784 150 if calling from overseas.

Lines are open:
Monday - Friday: 9am to 8pm
Saturday: 10am to 6pm
Sunday: 10am to 4pm

Unfortunately we can only deal with website and mail order queries relating to web based products stock; web queries or telephone orders or associated customer service queries. For information relating to stores or retail customer services or store related product enquiries, please call 0207 036 7300. Unfortunately during sale we are not able to offer stock availability information for our stores.

For store information and opening times, please contact your nearest store directly, using the Store Locator.

By Email

General Enquiries:

Online queries related to your order:

Customer Service Hours:
Monday to Friday 9am to 8pm
Saturday 10am to 6pm
Sunday 10am to 4pm

Customer Service (Store Enquiries only)

By Post

You can also contact our online customer service team by writing to:

French Connection
3rd Floor
Matrix Beta
Matrix Business Park

French Connection is the trading name of French Connection (London) Limited, registered in England and Wales. Our registered office is 20-22 Bedford Row London WC1R 4JS.

By Twitter

For up-to-date customer service and website enquiries, join our help page and get answers @FC_HELP