Terms & Conditions

Terms of Use

Please read carefully the following terms of use ("Terms") for the www.frenchconnection.com website ("Site").

1. About Us

The Site is provided by French Connection (London) Limited ("we/us"), whose registered address is 20-22 Bedford Row, London WC1R 4JS. French Connection (London) Limited is a company registered in England and Wales under company number 996609; its VAT number is 245721074.

2. Privacy Policy

Any personal data which you may provide us through the Site is subject to our Privacy Policy

3. Use of the Site

You may access the Site solely for your own personal use. You must not use any content of the Site for any commercial or illegal purpose.

By submitting any material to us ('Material') you acknowledge that we may copy, modify, distribute or create a derivative work from the Material in any manner that we shall determine. You will indemnify us if any third party takes action against us in relation to the Material.

We reserve the right to charge you to access certain information on the Site. We will inform you where a charge will be incurred by you for accessing certain services or information.

You must not cause any nuisance, annoyance or inconvenience to us, our customers or our users of the Site.

You must not submit any Material which is defamatory, offensive, menacing or obscene to the Site or which in our Judgment may cause nuisance, annoyance, damage or offence, inconvenience to us or any other person or which is illegal. We may remove such material from the site at any time without notice to, or consent by, you.

We reserve the right to suspend the Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Site with immediate effect if you breach any of these Terms.

4. Dealings with Third Parties

The Site may provide, or third parties may provide, links to other web sites or resources, and promotions of advertisers and merchants. As we have no control over such sites and third party resources, you acknowledge that we are not responsible for the availability of such external sites or third party resources, do not endorse and are not liable for any content, advertising, products, services or other materials on or available from such sites or third party resources. Any dealings by you with any third party on or through the Site shall be solely between you and that third party and we shall not be responsible for any loss or damage that may arise from any such dealings, nor shall we be deemed to be acting as an agent for you in any such dealings.

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5. Intellectual Property Rights

The Site and its content are protected by intellectual property rights, including copyright and trade marks, as detailed in our Copyright and Trade Mark Notice. Except as expressly authorised by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.

6. Disclaimers

Your use of the Site is at your sole risk. The Site is provided on an "as is" and "as available" basis and we do not guarantee that the Site will be suitable for your purposes or requirements. If your PC does not support relevant technology including encryption, you may not be able to use certain services or access certain information on the Site. The Site is accessed via the World Wide Web which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We shall have no responsibility for any information or services obtained by you on the World Wide Web.

The content of the Site has been compiled from a variety of sources and is subject to change without notice. We use reasonable care in compiling and presenting the content of the Site, but we give no guarantee that the content is complete, accurate, error or virus free or up to date. We will have no responsibility for any variations in colour or appearance caused by your browser software or computer system. Product specifications and descriptions are not intended to be binding and are intended to only give a general description of the products.

So far as permitted by law, we disclaim all warranties, conditions and other terms of any kind, whether express or implied, whether in contract, tort (including liability for negligence) or otherwise, including, but not limited to any implied term of satisfactory quality, fitness for a particular purpose, and any standard of reasonable care and skill.

7. Limitation of Liability

So far as permitted by law, and except in respect of death or personal injury arising from negligence, we exclude any liability for loss or damage of any kind resulting from the use of the Site (including the reliance upon any information contained on it).

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8. General Information

These Terms constitute the entire agreement between you and us. Any failure by us to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. These Terms and the relationship between you and us shall be governed by the laws of England and the English courts shall have non-exclusive jurisdiction over any dispute. We reserve the right to vary these Terms from time to time, such variations becoming effective immediately upon posting to the Site and by continuing to use it, you will be deemed to accept any such variations.

9. Copyright and Trade Mark Notice

All content on this Site is protected under the Copyright, Designs and Patents Act 1988 and is Copyright © by French Connection (London) Limited 2002 - 2011 or, where applicable, independent content providers and third parties. All rights are reserved. Reproduction and/or transmission of any content, by any means, without the express permission of the owner is prohibited by law.

French Connection, fcuk and any other French Connection name and/or mark on the Site are trademarks of French Connection Limited.

10. Price and Payment

The price of the Products and our delivery charges will be as quoted on our site from time to time. Product prices include VAT.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or cancel your order and notify you of such cancellation.

When you make a purchase from French Connection please make sure you do this in the currency of your bank or credit card. Please note that it is common practice for banks and credit card providers to have different selling and buying exchange rates for currency. French Connection does not accept responsibility for charges or differing rates of currency exchange levied by a customer's bank or credit card provider.

Items purchased at a price at the point of ordering are binding. Any items purchase previous to any markdowns will not be refunded the difference. There is an option of returning the higher priced item in its original condition, to us for either a refund or an exchange. However, if returned for an exchange, this is subject to availability.

Outlet/Sale section – All ‘was’ pricing is the original RRP. ‘Now’ pricing reflects the latest markdown price.

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11. Cancellation under the Distance Selling Regulations

If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within 14 working days following your receipt of the goods from us. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK).

If you wish to cancel an order then you must inform us by emailing orders@frenchconnection.com within 14 working days following the date of receipt in accordance with the Distance Selling Regulations. You must take reasonable care of the products. You must return the products to us promptly. If you cancel your order, in addition to providing the free return, we will also refund your original post and packaging costs.

12. Returns

We do not offer free returns or refund the postage costs of returns for all products during sale

Please send all returns (excluding HOMEWARE) to the following address:
Returns Department, French Connection, Unit D Ashmount Park, Upper Forest Way, Swansea SA6 8QR.

UK Returns

Items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. French Connection reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.

You may return your purchase (or part of it) for an exchange or refund, within 14 days of receiving it, by posting the item(s) back to us at the address listed above.

Please note:

Because of increased volume during sale please allow 7-10 days for your return to be processed once it is received into our warehouse.

International Returns

Customers residing outside of the UK will be responsible for all costs associated with returning their order.

Please note: We can't be held responsible for overseas items that fail to reach their destination; therefore overseas customers may wish to send their parcel via a registered trackable service.

International Orders cannot be returned to a store for a refund or exchange.

French Connection HOMEWARE

We do not offer free web returns, returns to store or refund the postage costs of returns for HOMEWARE items UNLESS you are exercising your right to cancel your order under the Consumer Protection (Distance Selling) Regulations 2000 within 14 working days following your receipt of the goods from us (see section above on how to proceed.

You cannot exchange or return French Connection HOMEWARE products in store for purchases ordered through the website.

Large items can be picked up by French Connection. Please call customer services to check if your purchase qualifies for a return pick up. You will be charged for this service

Please send all HOMEWARE returns to the following address :
Returns Department, French Connection, Unit B, Dolphin Way, Purfleet, Essex, RM19 1NZ

UK Web Returns

When returning an item you should retain proof of posting from your shipper as we will not be responsible for any items that fail to reach us.

Please send all returns (excluding HOMEWARE) to the following address:
Returns Department, French Connection, Unit D Ashmount Park, Upper Forest Way, Swansea SA6 8QR

Alternatively purchases made via our website (excluding HOMEWARE) can now be returned to store for an exchange or refund.

Returns will only be accepted providing items are returned in a fully resalable condition. You must take reasonable care of the products and return them unused with swing tags attached and, if possible, in the original packaging. Please ensure that you produce the associated dispatch note when returning the goods

We do not accept returns through the website for purchases made in store. Purchases made in store must be returned in store.

Please note:

We do not offer free returns or refund the postage costs of returns for HOMEWARE items.

UK Store Returns

Returns/exchanges for clothing and accessories (WOMAN, MAN, CHILD only) can be returned to UK street stores only. This excludes Airports, Outlets and Ireland stores.

HOMEWARE items cannot be returned or exchanged in any retail stores (even those currently selling HOMEWARE).

Items cannot be returned to store if they were purchased from other web sites selling French Connection product such as Selfridges, ASOS, House of Fraser etc.

What you need to bring

For your web return / exchange to be processed in store, you must bring the following:

  • E-Commerce Dispatch Note (enclosed in your delivery). Photocopies are not a valid proof of purchase.
  • Item for refund with swing tags attached and in a resalable condition (as above, this does not affect your statutory rights in connection with faulty items.)
  • The card number you used to pay for the items.
Please note:

The store manager's decision is final. Items purchased after 1st November 2013 benefit from an extended Christmas returns policy. These can be returned up to 14 working days after Christmas day and should be received by us by 16th January 2014.

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13. Customer Service

French Connection (London) Limited
Centro One, 39 Camden Street
London, NW1 0DX
United Kingdom
info@frenchconnection.com

14. Student Discounts

Student Discount Online
All students with a valid NUS/NUS Extra or Irish Student Travelcard are entitled to a 15% discount on all full price* French Connection products purchased online at www.frenchconnection.com. *(Excluding giftcards and products from the Home category).

Student Discount In-store
All students with a valid Student Card are entitled to a 15% discount on all full price* French Connection products purchased in French Connection stores in the UK. *(Excluding giftcards and products from the Home category).

To redeem the Discount online, enter your NUS student card number at the online checkout. To redeem the Discount in-store, show your valid student card at the checkout in-store.

The Discount may not be exchanged for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. The Discount may not be used to purchase giftcards or to settle store card accounts. Discount cannot be used in conjunction with any other promotion or offer.

French Connection reserves the right to refuse any student ID that it deems to be invalid or fraudulent.

French Connection reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions.

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15. Promotions During Sale

All promotions are invalid on sale items, gift cards unless specified otherwise in the Terms and Conditions.

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16. Terms and Conditions for Free Delivery over £75.

Receive free delivery when you spend £75 or more on www.frenchconnection.com. This offer only applies to deliveries made to mainland U.K. and Channel Islands; the order must be placed using GBP.

Please note that this offer does not include Homeware.

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17. #CANTHELPMYSELFIE Competition

#CANTHELPMYSELFIE Competition will entitle one winner to a £1,000 gift card to spend in any UK stand alone French Connection store.

To enter the competition, entrants have to submit a selfie photo from our touring booth on the Thursday night parties or by walking in on the Saturdays. Sessions to take your photo will last a total of five minutes. Sessions can be pre booked in advance for the Thursday night parties by filling in the form at http://selfie.frenchconnection.com/

To be a valid selfie photo for this competition:

  • The selfie photo submitted must be of one person. Any photos submitted with more than one person will not be valid for this competition.
  • The entrants must wear French Connection clothing only.
  • The selfie photo must not be edited in any way.

The Thursday night parties are bookable events which will take place at French Connection stores in Regent Street, Oxford Street, Bluewater, Manchester and Newcastle between 5pm - 9pm inclusive. Full addresses of the stores are outlined below. During the Thursday night parties, the stores will remain open. As outlined above, entrants can pre book their attendance and time slot to enter the touring booth at a Thursday night party by filling in the form above. Entrants will receive confirmation of their booking which they should bring with them. Entrants who receive such confirmation that they can attend the Thursday night party at one of the selected five stores will be entitled to complimentary hair and make-up and the choice of a French Connection outfit to be used in the selfie booth and for the purposes of the selfie only. The entrant will not be entitled to keep the outfit. The entrants will then have a time slot, which they would have previously booked, to enter the touring booth where they can take a selfie photo. The selfie photo will then be uploaded onto a purpose built microsite located within the French Connection domain and located at http://selfie.frenchconnection.com/, streamed onto an app available from Facebook and uploaded onto an interactive store window outside the store where the selfie is taken. The public will then be able to vote via the microsite, the app and the interactive window.

It will not be possible to book a time slot in advance on a Saturday. The entrants will be entitled to complimentary hair and make-up and the choice of a French Connection outfit to be used in the selfie booth and for the purposes of the selfie only. The entrant will not be entitled to keep the outfit. The entrants will then enter the touring booth where they can take a selfie photo. The selfie photo will then be uploaded onto a purpose built microsite located within the French Connection domain and located at http://selfie.frenchconnection.com/, streamed onto an app available from Facebook and uploaded onto an interactive store window outside the store where the selfie is taken. The public will then be able to vote via the microsite, the app and the interactive window. The sessions will run between 11am – 3pm on each Saturday.

The tour will be at:

  • 249-251 Regent Street, London, W1B 2EP from 24.04.14 until 28.04.14 inclusive.
  • 396 Oxford Street, London, W1C 1JX from 01.05.14 until 06.05.14 inclusive.
  • Bluewater, Unit L 64, Lower Level, Bluewater, Greenhithe, DA9 9SJ from 08.05.14 until 13.05.14 inclusive.
  • 2-4 Exchange Street, Manchester, M2 7HA from 15.05.14 until 20.05.14 inclusive.
  • 155 Grainger Street, Newcastle Upon Tyne, NE1 5AE from 22.05.14 until 27.05.14 inclusive.

Please check http://selfie.frenchconnection.com/ for opening hours.

All entries must be received by the advertised closing time and date.

The closing dates for each store are as follows:

The closing time and date for Regent Street entries is 3:00pm on 26.04.14
The closing time and date for Oxford Street entries is 3:00pm on 03.05.14
The closing time and date for Bluewater entries is 3:00pm on 10.05.14
The closing time and date for Manchester entries is 3:00pm on 17.05.14
The closing time and date for Newcastle entries is 3:00pm on 24.05.14

The public can start to vote as soon as the first selfie photo goes live on the microsite, app and the interactive store window. The public can vote via the microsite, the app or the interactive store window. For the public vote, only one vote per person can be made. The Promoter can and will check that participants in the public vote have complied with this. The Promoter will disqualify any entries for whom there has been duplicate or multiple voting.

The closing time and date for the public to vote is 11:59pm on 31.05.14.

Entrants will take a selfie photo of themselves in store. The photos will then be uploaded onto a purpose built microsite located within the French Connection domain and located at www.frenchconnection.com/canthelpmyselfie, streamed onto an app available from Facebook and uploaded onto an interactive store window outside the store where the selfie is taken. Entrants’ photos for each store will be voted on by the public throughout the duration of the whole campaign. The entrant with the most public votes from each store will then be entered to win the £1000 gift card. The winning entry will then be judged by an independent judge. The decision of the independent judge is final and no correspondence will be entered into.

The winning entry will be that that is judged to be the most visually appealing and who gives the “ultimate selfie”. The winning entry will be based on the independent judge’s personal opinion; however, factors which the independent judge will look for may include the entrant’s pose, outfit choice and overall look.

The winner will be notified by email by 06.06.14. If the Promoter cannot make contact with the winner within 2 weeks, the prize will be forfeited and another entrant will be selected as the winner. The winner must acknowledge this notification by no later than two weeks after receiving such notification. The Promoter shall not have any liability to winners in such eventuality. The name and county of the prize winner can be obtained by sending a SAE to the French Connection Marketing Department, Centro One, 39 Camden Street, London, NW1 0DX.

Only one entry per person.

There is no purchase necessary for entry.

Each entrant grants a worldwide, exclusive, irrevocable, perpetual licence to French Connection (London) Limited to feature any or all of the submitted images in any media, including printed publications; promotional materials including point of sale and window display materials; in any advertising of goods; on www.frenchconnection.com; the purpose built microsite for this competition; or in any form of social media used to promote French Connection or this competition including without limitation Facebook, Instagram, Google+, Pinterest or Twitter accounts.

The prize winner agrees and consents to their name and country of origin being released and participation in any competition publicity as required by the Promoter without further compensation. All publicity materials created by the Promoter in connection with this competition become and remain the sole property of the Promoter.

The prize is a £1000 gift card to spend in any UK stand alone French Connection store. It is not valid in any French Connection concession or franchise stores, or on any French Connection website. The £1000 gift card must be used within 12 months from when it is issued to the prize winner.

The total value of £1000 refers to the aggregated retail selling price of the winner’s selected items as published on http://www.frenchconnection.com.

The winner cannot select multiples of the same product or item.

The prize is as stated and there will be no alternate or cash prize given in lieu.

The prize is non-transferable, non-negotiable and non-refundable. The prize may not be offered for sale or used in conjunction with any other competition, offer or promotion by a prize winner.

The prize is not redeemable against and cannot be used for the purchase of Gift Cards.

The Promoter reserves the right to alter, amend or withdraw the prize without prior notice in the event that unforeseen circumstances make this unavoidable.

The competition is open to all residents of the UK and Republic of Ireland who are 18 and over excluding employees of the Promoter, their affiliates or agents, families of such employees or any other person connected professionally with this offer.

The Promoter is French Connection (London) Limited: Centro One, 39 Camden Street, London, NW1 0DX.

The Promoter assumes no responsibility whatsoever for entries which are not received by the deadline and for entries which are not completed in full. Entries which are not submitted in accordance with these terms and conditions will be invalid.

The Promoter cannot be held responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, entries submitted online, through the touring booth via the microsite, the app and the interactive store window or otherwise.

All information detailing how to enter this competition forms part of these terms and conditions. It is a condition of entry that all rules set out in these terms and conditions are accepted as final and that the competitor agrees to abide by these rules. Submission of an entry will be taken to mean acceptance of these terms and conditions and the entrants will be bound by these terms and conditions.

The competition is void where restricted or prohibited by law.

These terms and conditions shall be governed by and construed in accordance with English law.

The Promoter reserves the right to change these terms and conditions from time to time.

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