How To Order

How to Order

STEP 1. CHOOSE YOUR PRODUCT

Browse the site and click on a product image to view more information.

STEP 2. ADD TO BASKET

Select your size / colour (where applicable) with the radio button selection panel.

Click the "Add To Shopping Bag" button to add items to your basket. The "Your Shopping Bag" indicator at the top-right of the site will update to show the new item in your basket.

STEP 3. CHECKOUT

Click the "Your Bag" text at the top right of the page.

Check the items in your basket. To change the quantity simply amend the number and click the update button. To delete an item simply click on "remove".

If you have a promotional/NUS code, add the code to the field and click "update". Once you are happy with the items in your basket click on the checkout button.

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PayPal

Faster, safer, and easier, paying with PayPal means you don’t need to enter your card details and address every time you pay.

ELIGIBILITY

PayPal is available in 200 eligible countries.

HOW TO PAY

At the checkout, select the ‘PayPal’ option. You will then be taken to a page to enter your details and complete your purchase.

Just enter your email address and password to log into your PayPal account, and PayPal will automatically fill out your details for you. All you need to do is confirm the purchase.

If you don’t have a PayPal account, you will need to create one. To do this, enter your debit or credit card details, as well as your name, address, mobile number and email address and follow PayPal’s instructions.

CANCELLATIONS

You have a legal right to cancel your order for a full refund within 14 days. In this event, you will need to notify French Connection in writing, details on this can be found here. Should you cancel your order, you will get an email of acknowledgement from French Connection, and a receipt of refund email from PayPal.

RETURNS

Your right to return is not affected by your payment method. At French Connection, you will only ever pay for the items you keep.

When your return has been processed, you will get a confirmation email from French Connection, and a receipt of refund email from PayPal.

IN STORE

You can return your items in store. However, we cannot refund PayPal payments in store instantly. The returned item will be sent back to the warehouse where it will be processed. PayPal will then refund the amount paid. This will go into your PayPal account.

BY POST

When you return your item by post, it will be processed by our team in the warehouse. PayPal will then refund the amount paid. This will go into your PayPal account.

HELP

To get help with PayPal, make a complaint or for any concerns or queries, please contact PayPal’s Customer Service team. Unfortunately, we are unable to help with questions relating to PayPal payments, but our Customer Service team will be able to answer your other queries.

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Pay in 3

Pay in 3 is a new service (owned by PayPal so you know it’s reliable) that provides a fixed sum credit arrangement, allowing you spread the cost of your payment over three monthly interest-free instalments.

ELIGIBILITY

Pay in 3 is available to everyone over the age of 18 living in the United Kingdom (excluding the Channel Islands and Isle of Man).

Must be using a UK PayPal account to be eligible.

HOW TO PAY

At the checkout, select the ‘Pay in 3’ option. You will then be taken to a page to enter your details and complete your purchase.

Just enter your email address and password to log in to your PayPal account and make your purchase.

If you don’t have a PayPal account, you will need to create one. To do this, enter your debit or credit card details, as well as your name, address, mobile number and email address and follow PayPal’s instructions. PayPal will then instantly check your financial circumstances, so you’ll know if you qualify straight away. Don’t worry, this doesn’t affect your credit rating.

Your first instalment will leave your account on the date of purchase, then monthly on the same date for a further two months.

PayPal will send you helpful reminder emails before each payment date, so you’re not caught out. They will also send you an email confirmation every time a Pay in 3 payment leaves your account.

CANCELLATIONS

You have a legal right to cancel your order for a full refund within 14 days. In this event, you will need to notify French Connection in writing, details on this can be found here. Should you cancel your order, you will get an email of acknowledgement from French Connection, and a receipt of refund email from PayPal.

RETURNS

Your right to return is not affected by your payment method. At French Connection, you will only ever pay for the items you keep.

When your return has been processed, you will get a confirmation email from French Connection, and a receipt of refund email from PayPal. The email from PayPal will detail the amount of money being refunded to you, and any cancelled future payments.

IN STORE

You can return your items in store. However, we cannot refund Pay in 3 payments in store instantly. The returned item will be sent back to the warehouse where it will be processed. PayPal will then cancel any remaining balance and refund the amount paid. This will go into your PayPal account.

BY POST

When you return your item by post, it will be processed by our team in the warehouse. PayPal will then cancel any remaining balance and refund the amount paid. This will go into your PayPal account.

HELP

To get help with Pay in 3, make a complaint or for any concerns or queries, please contact PayPal’s Customer Service team. Unfortunately, we are unable to help with questions relating to Pay in 3 payments, but our Customer Service team will be able to answer your other queries.

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Apple Pay

Avoid filling out forms and details, and choose Apple Pay at the checkout to let your Apple device do the hard work.

ELIGIBILITY

Apple pay is only available in eligible countries.

You must have a debit/credit card attached to your 'Wallet', be using an apple device with IOS 12 or higher installed, and have payments activated’.

HOW TO PAY

On your Apple device, select the ‘Apple Pay’ option at the checkout.

If the device is connected to your account, you will be offered the option to autofill your details, saving you time and effort. Simply enter your password, use touch ID or facial recognition to complete your purchase in an instant.

If this option does not pop up, you will need to create an Apple Pay account, and link it to your device.

CANCELLATIONS

You have a legal right to cancel your order for a full refund within 14 days. In this event, you will need to notify French Connection in writing, details on this can be found here.

RETURNS

Your right to return is not affected by your payment method.

IN STORE

If you paid for your items via Apple Pay in store, you may return your item to store and get an instant refund, through the same payment method.

If you paid for your items via Apple Pay online, you can return your items in store. However, we cannot refund payments that have been made online with Apple Pay in store instantly.

The returned item will be sent back to the warehouse where it will be processed. Once the item has been checked, the refunded amount will come to you via Apple Pay.

BY POST

When you return your item by post, it will be processed by our team in the warehouse. Your refund, if requested, will then come through Apple Pay.

HELP

To get help with Apple Pay, make a complaint, or for any concerns or queries, please contact our Customer Service team

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Google Pay

Android users and those on Google Chrome in eligible countries can now pay in an instant with Google Pay.

ELIGIBILITY

Google pay is only available in eligible countries.

You must have a debit/credit card attached to your Google account.

HOW TO PAY

Select the ‘Google Pay’ option at the checkout.

If the device is connected to your account, you will be offered the option to autofill your details, saving you time and effort. Simply enter your password, use touch ID or facial recognition to complete your purchase in an instant.

If this option does not pop up, you will need to create a Google Pay account, and link it to your device or browser.

CANCELLATIONS

You have a legal right to cancel your order for a full refund within 14 days. In this event, you will need to notify French Connection in writing, details on this can be found here.

RETURNS

Your right to return is not affected by your payment method.

IN STORE

If you paid for your items via Google Pay in store, you may return your item to store and get an instant refund, through the same payment method.

If you paid for your items via Google Pay online, you can return your items in store. However, we cannot refund payments that have been made online with Google Pay online in store instantly.

The returned item will be sent back to the warehouse where it will be processed. Once the item has been checked, the refunded amount will come to you via Google Pay.

BY POST

When you return your item by post, it will be processed by our team in the warehouse. Your refund, if requested, will then come through Google Pay.

HELP

To get help with Google Pay, make a complaint, or for any concerns or queries, please contact our Customer Service team

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