Please note, we are providing this information to customers so that the ordering experience with French Connection
is understood. We also want you to know that your credit card details are safe and cannot be taken from
the French Connection website. You will see many retailers requesting Mastercard, Visa and Maestro passwords
to complete an order online in the coming months. Retailers have many ways of storing customer data and
authorising credit card orders. The French Connection process is outlined below:
When you place your order with French Connection online you will receive an order confirmation via email.
After you receive the order confirmation, your order details and credit card information are sent to another
system to check that you're billing information and security code matches the information your bank holds.
We are also PCI compliant, meaning your data is not all stored in one location. Your credit card number
and corresponding authorisation information are in separate locations for security purposes.
If we have any problems with the credit card or information you have supplied, we will get in touch via email
or telephone to resolve the issue before your order is processed. If we feel the order is fraudulent
then we will cancel the order and notify you in writing that we have made this decision.
If the order is processed we will send you an email notifying you that your order has been dispatched. We
prioritise orders based on the required delivery timeframe e.g. Next day orders are processed first and
then standard orders.