If you are a UK/EU consumer, you have the legal right to cancel your entire order within 14
days following the date
on which you, or a third party other than the carrier and indicated by you, takes physical possession of the
If you wish to exercise your right to cancel, you must inform us of your decision to cancel
the contract in writing
e.g. by a letter sent by post to Returns Department, French Connection, Unit B, Dolphin Way, Purfleet, RM19
or email to
[email protected]. You may use the cancellation form
here but this is not obligatory.
The goods should be returned to us without undue delay and in any event not later than 14
days from the day on which
you exercise your right to cancel.
You will be responsible for the cost of returning the goods unless your order is eligible
for free returns, or we
delivered the items in error to you or they were damaged or defective.
Please see our Returns Policy
here for further details
If you exercise your right to cancel and return the goods to us with 14 days from the date
on which you exercise
your right to cancel, we will reimburse you the cost of the goods together with our standard delivery charges,
without undue delay and in any event, no later than 14 days after we receive the goods, or you have supplied
of having sent back the goods, whichever is the earlier.
We may withhold reimbursement until we have received the goods back or you have supplied
evidence of having sent
back the goods, whichever is the earlier.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if
the loss is the result
of unnecessary handling by you.
We will make the reimbursement using the same means of payment as you used for the initial
transaction, unless you
have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
For further information about your statutory rights, contact your local authority Trading
Standards department or
consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK).