Distant Selling Regulation

DELIVERY TERMS FOR EU CUSTOMERS (EXCLUDING UK AND ISLE OF MAN)

These terms apply to the delivery of product to customers resident within the EU (excluding the UK and Isle of Man).

1.INTRODUCTION

Contracts Limited (Company No: 01825819) whose registered office is at 20-22 Bedford Row, London WC1R 4JS provide delivery services to you ("Delivery Services") for products you have purchased from French Connection on websites or applications which permit you to place orders with French Connection (each such website and application being a "Web Store" for the purposes of these Terms (as defined below at paragraph 2(1)), which is owned by and/or operated by or on behalf of French Connection. In the unlikely event that you have any complaints about our Delivery Services, you can contact us via French Connection at www.frenchconnection.com/contact+us.htm

2. SCOPE

2.1 These terms and conditions and any other policies referred to in these terms and conditions (including any policies or documents to which a link is provided from these terms and conditions) (together "Terms") apply to all orders submitted by you for our Delivery Services. Please read the Terms carefully.

2.2 Please save or print a copy of these Terms and Conditions for future reference.

2.3 Delivery services provided to you by Contracts Limited may be referred to as “shipping”, “express courier” or “delivery” or such other similar term. In all cases, Contracts Limited carries out such services.

3. ACCEPTANCE OF ORDERS

3.1 You agree that your order is an offer to purchase the Delivery Services listed in your order from us on the Terms. All orders for Delivery Services submitted by you are subject to acceptance by us. We may choose not to accept your order for any reason without liability to you.

3.2 After submitting an order, French Connection will send you an order acknowledgement email with your order number and details of the products you have ordered from French Connection (the "Products") and details of the Delivery Services you have ordered from us. Please note that this email is an acknowledgement that French Connection has received your order and is not an acceptance of your order. Acceptance of your order and the formation of (a) a contract of sale for the Products between French Connection and you and (b) a contract for Delivery Services between us and you, will not take place unless and until the earlier of the date on which French Connection receives payment in full and the date when the Products have been collected from French Connection by us on your behalf pursuant to your delivery contract with us.

3.3 French Connection’s Customer Service team act on behalf of us in respect of any queries about delivery. Where you provide us with an email address, we will follow the process outlined in Clause 3.2. If you have not provided French Connection with an email address, French Connection reserves the right to follow an alternative process, which will be notified to you at the time.

4. PRICES

4.1 All prices of our Delivery Services on the Web Store are stated in the currency specified for your country in our Delivery section. They include any applicable VAT or sales tax payable.

4.2 We may vary the prices of our Delivery Services listed on a Web Store at any time and without any notice.

4.3 From time to time, Contracts Limited will offer a promotion in conjunction with French Connection where delivery charges are reduced, in some cases to zero. In such cases, French Connection will pay delivery charges to Contracts Limited on your behalf.

5. PAYMENT TERMS

5.1 The cost for our Delivery Services will be itemised on the order acknowledgement issued by French Connection. French Connection receives the delivery charge on our behalf from you.

5.2 More information about the payment methods that French Connection accepts, and details of when an order will be charged to your account can be found in the Terms & Conditions section of the French Connection website.

5.3 Please note that French Connection accepts payment in the payment currency specified for the country of your selected shipping destination.

5.4 You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate . You further confirm that the credit/debit card or payment method is valid and the inputted payment details correct. All credit/debit cardholders and any payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card refuses to authorise payment, we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

5.5 We are not responsible for any charges or other amounts applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order.

5.6 If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Web Store, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability incurred or suffered by you as a result of your card issuer or payment method provider charging you in a currency other than the currency set out on the Web Store.

6. DELIVERY, TITLE AND RISK

6.1 Contracts Limited provide delivery to you. When ordering, you will be offered our delivery service once you reach the delivery address details page. Orders will be sent to the delivery address that you have given on your order form. Neither we nor French Connection can be held responsible if that delivery address is incorrect or incomplete. Please note that we do not deliver to PO boxes. Please note that there are restrictions on the locations to which we deliver Products purchased from a Web Store. Details of the locations to which we deliver are available from us on request.

6.2 When you have selected your preferred delivery method from those offered for your selected shipping destination and provided your order has been accepted by us, your order shall be processed by French Connection and Contracts Limited will endeavour to despatch your order in accordance with the estimated delivery times set out on the International Delivery page of the French Connection website. Orders received after any specified “cut off” or “last order” time or on a day which is not a working day (that is any day on which the banks are open for business in London which is not a Saturday or a Sunday), will be processed on the next working day. Estimated delivery times will be calculated from the date on which the order is processed.

Where you have selected any of Contracts Limited’s delivery services, your sole remedy for any failure by Contracts Limited to despatch your order in time for delivery within the relevant estimated delivery times for your shipping destination and selected delivery method shall be your right to cancel the relevant order and receive a full refund of any monies paid to French Connection and to Contracts Limited in respect of that order.

Please note that all delivery options available on our Website may not be available on any Application or the Website accessed using a mobile device.

6.3 Title in the Products will pass to you on the earlier of:-

  • (a) the date and time on which French Connection receives payment in full for such Products; and

  • (b) the date and time when we collect such Products on your behalf from French Connection for delivery to your nominated address.

6.4 We shall be liable to you for any damage to the Product that occurs between the time that we collect such Product on your behalf from French Connection and the time at which we deliver such Product to you

6.5 In the event that a Product is subsequently imported into a country other than the country to which we delivered the Product, you shall be responsible for complying with all local import requirements, laws, regulations and rules and paying all import taxes and duties as may be applicable in respect thereof.

7. RETURNS

7.1 You will be responsible for all post and packing costs if you wish to return the Products to French Connection.

7.2 If you return your entire order of the Products for a refund within 14 calendar days of receiving it (or if notify French Connection of your intention to return it by emailing orders@frenchconnection.com), then we will also refund any initial postage and packing charges.

8. EXCLUSION OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Contracts Limited DISCLAIMS AND EXCLUDES ALL OTHER TERMS, CONDITIONS AND WARRANTIES IN RELATION TO ITS DELIVERY SERVICES WHETHER EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE OR ARISING FROM ANY PREVIOUS COURSE OF DEALING OR USAGE OR TRADE PRACTICE.

9. AMENDMENTS TO THESE TERMS

We reserve the right to make changes to these Terms at any time. You, and any contract between us, will be subject to the version of these Terms in force at the time you order the Delivery Services in question from us.

10. EVENTS BEYOND OUR REASONABLE CONTROL

We will not be held responsible for any delay or failure to perform or comply with our obligations under these Terms if the delay or failure arises from any cause, which is beyond our reasonable control.

11. GOVERNING LAW AND JURISDICTION

These Terms and all transactions relating to Web Stores are governed by English law and you, and we, hereby submit to the jurisdiction of the English courts.