Cookie Policy

French Connection websites use "cookies".

what are cookies?

A cookie is a small data file stored by your web browser on your computer. It allows us to recognise your computer by associating the identification numbers in the cookie with other customer information you have provided to us.

That customer information is stored on our secured database. We use cookies to keep track of what you have in your basket and to remember you when you return to our site. They can also tell us which website you came to us from.

types of cookies we use

There are two types of cookie that may be used during your visit to a French Connection website:

session cookies

When you visit our site, a "session" cookie will remember you and your preferences in temporary memory. They will not collect and store information or personally identify you. Session cookies are deleted when you close your browser.

Without session cookies, the site would forget which items you placed in your shopping bag and you wouldn't be able to buy anything.

persistent cookies

When you first visit the French Connection site, you see it in a default form. Persistent cookies remember your preferences and behaviour and help us to personalise your shopping. So, if the last time you visited, you decided that you wanted to shop the UK site in English and see prices in £s, that's what we'll show you.

Persistent cookies remain on your browser until they expire automatically after a set time period, unless you delete them yourself.

types of cookies we use and why we use them

third party cookies

French Connection partners with third party companies for marketing and advertising purposes. These cookies allow us to make more informed decisions about what our customers want from us. Third party companies may employ a mixture of both session and persistent cookies.

Any information that they collect is anonymous.

third parties we work with and why

Criteo places anonymous cookies which collect details of pages and products you viewed. This information is then used to better direct advertisements shown to you on 3rd party websites to make sure that those adverts include products that are of interest to you.

SearchRev identifies traffic and conversion from paid search advertisements across search engines like Google, Yahoo/Bing and MSN. This cookie is placed on a user's browser via a redirect to the destination landing page. SearchRev cookies anonymously record data like the amount of items purchased, the value of those items and the time of day the purchase was made. We can then use this information to improve our display ads.

DoubleClick uses cookies to serve French Connection display advertisements across 3rd party websites. The DoubleClick cookie serves relevant ads to potential customers and takes a note whenever someone interacts with an advert. If a customer interacts with an advert and then makes a purchase, a conversion tracking cookie records this and we can then use this information to improve our display ads.

Affiliate Window use cookies, eTags and Flash cookies. These are used to anonymously record that a user has clicked on an Affiliate Window link that referred the user to the French Connection site. This information is collected in order to enable us to pay a commission to Affiliate Window and its affiliates for any sales they may drive on our site. Affiliate Window cookies remain active for a period of 30 days.

Linkshare use cookies to anonymously record that a user has clicked on a Linkshare link that referred the user to the French Connection site. This information is collected in order to enable us to pay a commission to Linkshare and its affiliates for any sales they may drive on our site. Linkshare cookies remain active for a period of 30 days.

Zanox use cookies to anonymously record that a user has clicked on a Zanox link that referred the user to the French Connection site. This information is collected in order to enable French Connection to pay a commission to Zanox and its affiliates for any sales they may drive on our site. Zanox cookies remain active for a period of 30 days.

VE Interactive cookies collect information about customers who used the basket and checkout process but then did not complete their purchase. This allows French Connection to email those customers and make sure that there was not a technical problem or other issue which prevented them from completing their purchase.

French Connection use BazaarVoice to power our Ratings and Review service. This provides valuable feedback for other site users and also helps us to improve our products based on your feedback. As part of this process BaazaarVoice may collect information about your visits to our website, purchase activity, and your interaction with our products and social commerce services.

Google Analytics use cookies which enable French Connection to recognise your browser and collect data based on user activity on the site. This includes information such as the number of visits to the site, the quantity of orders placed and number of pages visited. This data helps us make improvements to our site in order to provide you with a better service.

Webtrends use cookies which enable French Connection to recognise your browser and collect data based on user activity on the site. This includes information such as the number of visits to the site, the quantity of orders placed and number of pages visited. This data helps us make improvements to our site in order to provide you with a better service.

disabling and deleting cookies

If you disable cookies on the French Connection site, essential parts of the site may not work. Instructions for disabling and deleting cookies can usually be found in the browser 'Help' menu.

For more detailed information about cookies visit www.allaboutcookies.org.