Returns
Free Returns for all Full Price UK orders
We hope you will be delighted with your purchase, if however you wish to return
your order for an exchange or refund simply use the free returns label provided
with your order and post back to us within 14 days.
Please complete and enclose the Returns Form supplied with your delivery.
The free returns service is only provided on Full Price orders. Any orders placed
during the sale period can be returned to us within 14 days for an exchange or refund,
however you will need to pay for postage on these returns. Please send Sale returns
to the following address: French Connection (Online), PO Box 148, Swansea, SA7 9WT.
Unfortunately, we cannot refund or exchange used or customer damaged items (statutory
rights not affected). When you return goods, please retain proof of posting from
your shipper. Without this we cannot be responsible for any items that fail to reach
us.
International Returns
Returns from customer outside the UK will be responsible for shipping costs. Please
complete the return form and include in your return package.