Cancellation

Cancellation Under the Distance Selling Regulations

If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within 14 working days following your receipt of the goods from us. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK).

If you wish to cancel an order then you must inform us by emailing orders@frenchconnection.com within 14 working days following the date of receipt in accordance with the Distance Selling Regulations. You must take reasonable care of the products. You must return the products to us promptly. If you cancel your order, in addition to providing the free return, we will also refund your original post and packaging costs provided the original order is returned in full. Should you choose to keep part of your original order, you will not be eligible for a refund on the original postage costs.

The refunding of any initial postage and packing charges applies only to standard delivery. If express delivery service was selected, only the standard postage and packing charges will be refunded.