RETURNS

You may return your purchase (or part of it) for an exchange or refund within 14 days of receiving it by posting the item(s) back to us at the address listed below. Please use the returns label supplied in your package, and include your dispatch note marked with the items being returned.

Will it cost me to return an item?

The cost of sending clothing items for return or exchange from outside the UK, or of Homeware products, or of Sale items, is the responsibility of the customer. For further details and other options, see below.

We are not responsible for return postage costs other than for incorrect, mis-described or faulty items. Faulty items can be returned free of charge by contacting customer service.

If you return your entire order for a refund within 14 working days of receiving it (or notify us of your intention to return it by emailing orders@frenchconnection.com or phoning customer services), we will also refund any initial postage and packing charges.

How do I return an item?

When returning an item you should retain proof of posting from your shipper, as we will not be responsible for any items that fail to reach us. Items must be returned in a fully resalable condition, which means being unused and in the original packaging. French Connection reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected.

If you return your entire order for a refund within 14 working days of receiving it (or notify us of your intention to return it by emailing orders@frenchconnection.com or phoning customer services), we will also refund any initial postage and packing charges, unless you opted for Express delivery, in which case only the standard postage and packing charges will be refunded.

Please send all returns (except Homeware – see below) to: Returns Department, French Connection, Unit D Ashmount Park, Upper Fforest Way, Swansea SA6 8QR using the returns label supplied in your package if possible.

Can I return items to store?

Alternatively, purchases made via our website (excluding Homeware) can be returned to UK stand-alone stores for an exchange or refund. (Please note, we do not accept returns through the website for purchases made in store, such returns must be made to a store.)

If you return your entire order for a refund within 14 working days of receiving it (or notify us of your intention to return it by emailing orders@frenchconnection.com or phoning customer services), we will also refund any initial postage and packing charges.

Items must be returned in a fully resalable condition, which means being unused and in the original packaging. French Connection reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected.

Returns to store excludes airport stores and outlets and does not include concessions within department stores or stores in Ireland or outside of the UK. Items cannot be returned to store if they were purchased from other websites selling French Connection product such as Selfridges, ASOS, House of Fraser etc.

For your web return to be processed in store, you must bring the following:

  • Item for refund or exchange with swing tags attached and in a resalable condition.
  • The Dispatch Note (enclosed in your delivery). Photocopies are not a valid proof of purchase.
  • The card number you used to pay for the items.

What about international returns?

Customers outside of the UK are responsible for all costs associated with any returns.

When returning an item you should retain proof of posting from your shipper, as we will not be responsible for any items that fail to reach us. Items must be returned in a fully resalable condition, which means being unused and in the original packaging. French Connection reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected.

International Orders cannot be returned to a store.

Please send all returns to: Returns Department, French Connection, Unit D Ashmount Park, Upper Fforest Way, Swansea, UK, SA6 8QR using the returns label supplied in your package and including your dispatch note marked with the items being returned.

If you return your entire order for a refund within 14 working days of receiving it (or notify us of your intention to return it by emailing orders@frenchconnection.com or phoning customer services), we will also refund any initial postage and packing charges (including an amount equivalent to any payment to Contracts Ltd. for delivery services in the EU).

How do I return homeware items?

French Connection Home purchases are currently only available for shipping within the UK (England, Scotland, Wales, Northern Ireland and Channel Islands). Many French Connection Home items are hand-crafted, so there may be slight variations of colour, shape, design, grain or texture. Measurements are approximate and are provided for guidance purposes only.

You may return your purchase (or any part of it) for an exchange or refund within 14 days of receiving it by posting the item(s) back to us at the address listed below. If you return your entire order for a refund within 14 working days of receiving it (or notify us of your intention to return it by emailing orders@frenchconnection.com or phoning customer services), we will also refund any initial postage and packing charges.

The cost of returning Homeware products is the responsibility of the customer. Large items can be picked up by French Connection. Please call customer services to check if your purchase qualifies for a return pick up. You will be charged for this service.

Items must be returned in a fully resalable condition, which means being unused and in the original packaging. Items assembled in any way cannot be returned. French Connection reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected.

You cannot exchange or return French Connection Home products in store for purchases ordered through the website.

Please send all HOME returns to the following address: Returns Department, French Connection, Unit B, Dolphin Way, Purfleet, Essex, RM19 1NZ using the returns label supplied in your package if possible.

What is the returns policy for sale items?

We do not offer free returns on Sale products during our sale period; therefore customers are responsible for the cost of returning products for refund or exchange unless the returning item is faulty or incorrect. Due to the increase in volume during sale please allow 7-10 days for your return to be processed once it is received into our warehouse.

Please also note that pierced products such as earrings cannot be returned for reasons of health & hygiene.