Privacy Policy

This Privacy Policy relates to your use of www.frenchconnection.com (the "Website") and describes the information we collect and how we use it. Please read this Privacy Policy carefully.

By visiting and using the Website you accept and consent to the collection and use of data described in this Privacy Policy.

1. Who Controls My Information

The Website is a UK based website provided by French Connection (London) Limited and as appropriate its group companies (together "French Connection", "we", "us" or "our").

Any information that you provide to us through your use of the Website is controlled by French Connection (London) Limited, with registered office at 20-22 Bedford Row, London WC1R 4JS. French Connection (London) Limited is a company registered in England and Wales under company number 00996609

If you have any questions about data that we hold about you, you can contact us by:

  • Address: c/o Customer Services, French Connection (London) Limited, Centro One, 39 Camden Street, London, NW1 0DX; or
  • Email: info@frenchconnection.com
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2. The Information We Collect

We collect and store certain information as a result of your interaction with our Website including:

  • Information you give us: you may give us information about you by filling in forms, creating an Account, ordering products on the Website or by communicating with us by phone, email or otherwise. This includes information you provide when you search for a product, purchase products, request delivery of a product, participate in any discussion board or other social media function on or linked to our Website, enter a competition, promotion or survey or when you report a problem with our Website or with a product you have purchased. The information you give us may include:
    • your name, address, e-mail address, phone number;
    • financial and credit and debit card information;
    • any products you viewed or searched for;
    • your purchase/sale history and personal preferences;
    • a personal description, your clothes size and photographs.
  • Information we collect: We may automatically collect the following information each time you visit our Website:
    • Technical Information: such as your time zone setting, the Internet Protocol (IP) address used to connect your computer to the Internet, your computer and connection information such as your browser type and version, your operating system and platform.
    • Information about your visit and traffic pattern: such as the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time), products you viewed and searched for; page response times, download errors, length of visits to certain pages, page interaction information, basket contents and methods used to browse away from the page and phone numbers used to call our customer service number

We may also collect information from third parties such as business partners, suppliers and subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies.

We also collect non-personal information or may anonymise personal information in order to make it non-personal. Non-personal information is information that will not allow a specific individual to be identified. You agree that French Connection may collect, store, transfer and disclose non-personal information for any purpose, for example the use of aggregating transactional information for commercial purposes.

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3. How We Use Information

The information we collect enables us to:

  • communicate with you;
  • process orders, deliver products and services, process payments, provide customer service functions and carry out any other obligations arising from any contracts entered into between you and us;
  • keep our business records;
  • analyse how you and others use our Website (e.g. by monitoring customer traffic patterns, Website usage and related Website information);
  • improve and optimise our Website to ensure that the content from our Website is presented in the most effective manner for you and your devices;
  • understand our customers’ requirements, perform analysis, data management and comparison and obtain your views on our goods, services and websites;
  • administer our Website including for internal operations, trouble shooting, testing, research, statistical and survey purposes;
  • develop new functionality;
  • provided you have opted-in, notify you about offers of products, services or information that might be of particular interest to you;
  • if you have consented, contact you about surveys and user groups;
  • offer you the opportunity to take part in competitions and promotions;
  • detect and investigate fraud and other illegal activities and defend our rights and property;
  • enforce our legal rights; and
  • comply with any legal requirements to which we are subject.

These functions may be carried out by us or appointed third parties who must process any personal information in accordance with this Privacy Policy. Who can access your information is more particularly described within the Who We Share Information With section of this policy.

We may also combine your information with information lawfully obtained from other third party sources and use it for the above purposes.

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4. Who We Share Information With

We will not sell or rent your personal information to any third party without your express consent unless we are required or permitted to do so by law.

In order to ensure that we offer the best service we can and can carry out the functions more particularly described within the How We Use Information section above, it may be necessary in certain circumstances for us to share the information we collect (which may include personal information) with:

  • any member of our corporate group (which means our holding company and its subsidiaries);
  • carefully selected and trusted third parties such as business partners, suppliers and sub-contractors for the provision of the Website and the fulfilment of any contract we enter into with them and you (e.g. fulfilling orders, processing payments, shipping, and carrying out promotional services);
  • technical and other service providers to assist us in the improvement and optimisation of our Website (e.g. analytics and search engine providers).

Those of our partners who need to access personal information to perform their business services may not use the data for other purposes.

Where your personal data is shared with our payment processors for the purpose of completing an order, your financial details will be entered on a secured page and transferred using SSL, a cryptographic protocol designed to provide communication security over the Internet.

In the event that we sell or buy any business or assets, it may become necessary to disclose your personal data to the prospective seller or buyer of such transaction. Your information may also be transferred to another company in the event of sale of the whole or part of our business to a third party.

In certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to conform to any requirements of law or to comply with any legal process, to prevent and detect fraud and to protect and defend our rights and property.

If we share the information we collect with any third parties, we will endeavour to ensure that your rights and freedoms in respect of the processing of your personal data is in accordance with this Privacy Policy and all applicable data protection laws.

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5. Where We Store the Information We Collect and Transfers outside the European Economic Area (EEA).

The transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk.

Once we have received your data, we use strict procedures and security features to prevent unauthorised access.

Generally we store your data within the European Economic Area (EEA). However we may need to transfer your personal information outside the EEA to a country which may not have equivalent protections for your data, including for, among other things, the fulfilment of your order, the processing of your payment details, or the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

If we transfer data outside of the EEA, we will endeavour to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected.

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6. Competitions

We may occasionally contact you with the opportunity to enter competitions or participate in surveys. Entry to competitions and participation in surveys is voluntary, and you are under no obligation to take up an invitation from us to enter or participate as the case may be. Should you choose to do so, we will treat the information you provide with the same high standard of care as all other customer information, and we use the information provided strictly within the entry terms of the competition (as applicable) and this Privacy Policy.

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7. Marketing Preferences

When you set up your Account you will be given an opportunity to set your communication preferences. By subscribing to our mailing lists, you accept that your personal data may be used for such purposes.

You can update your preferences at any time by logging into your Account – a communication preferences tick box appears on your personal details page. You can also click ‘Unsubscribe’ at the bottom of our marketing e-mails to stop receiving them.

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Please note that we do provide links to other sites which may not be governed by this Privacy Policy and you should view the respective privacy policies of those sites for further information.

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9. Account Protection

In order to purchase items from the Website you need to open an account with us (your "Account"). You can only have one Account with us.

Please make sure that the details you provide to us in your Account are accurate, complete and up to date. You must alter the personal information within your Account if it becomes inaccurate. This is your responsibility.

You are responsible for taking all reasonable steps to safeguard the security of your Account, including keeping your password confidential. When selecting a password for your Account, we encourage you to select a unique combination of numbers, letters and special characters known only to you. We do not recommend that you disclose your password to others.

You are responsible for all actions taken in the name of your Account. If you believe your password and/or your Account has been compromised, please contact us at info@frenchconnection.com as a matter of urgency and change your password immediately.

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We reserve the right to suspend or terminate your Account immediately if you are in breach of our Terms and Conditions of Use and Sale. You can terminate your Account by writing to our registered address or by contacting our customer services team at info@frenchconnection.com. We also reserve the right to cancel Accounts that have been dormant for more than twelve (12) months.

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10. Accessing Your Personal Information

You have the right to access your personal information that we hold by signing into your Account and, if necessary, amending or deleting it. Some information, such as your order history, cannot be removed by you.

If you have difficulty accessing or altering the information we hold about you please contact us at info@frenchconnection.com

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11. Closure of Accounts

If you close your Account, we will retain your personal information in order to comply with our obligations under applicable laws, collect any amounts owed to us and to assist with any investigations we may need to perform.

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12. Communications

You agree to receive any communications from us electronically and you agree that all agreements, notices, disclosures and other communications made between us electronically satisfy any legal requirements that such notices be made in writing. Any communications from us will be subject to this Privacy Policy.

We will primarily communicate with you by e-mail. It is your responsibility to ensure you are able to receive e-mails from us. We will also from time to time provide information to you by way of a notice on the Website.

You should send all notices and other communications to us by using the contact details set out in the Who Controls My Information section above

Any notices sent by e-mail will be deemed to have been received 24 hours after the time sent by the sender. Any notices sent by first class post will be deemed to have been received on the next working day (being a day other than a Saturday, Sunday or public holiday in England). Any notices provided on the Website will be deemed to have been received by you the next time you use the Website.

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13. Changes to Our Privacy Policy

We may occasionally amend this Privacy Policy to account for changes to our Website and the way we handle your information. The most current version of our Privacy Policy will always be available on our Website should you wish to review it

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14. Trade Marks and Copyright

All content on this site is protected under the Copyright, Designs and Patents Act 1988 and is Copyright © French Connection (London) Limited 2002, or its subsidiaries or, where applicable, independent content providers and third parties. All rights reserved.

French Connection, fcuk and any other French Connection name and/or mark on the Website are trademarks of French Connection (London) Limited or its group companies.

A "cookie" is a small data file stored by your web browser on your computer's hard drive. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided to us. That customer information is stored on our secured database.

We use cookies to keep track of what you have in your basket and to remember you when you return to our site. It also tells us which website you came to us from. You can disable cookies on your computer by changing the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies.

More about our Cookie Policy.